How to Manage Change of User ID in TimeTec TA

Monday, June 21, 2021 TimeTec 0 Comments

TimeTec TA is cloud-based software; therefore, changing the user ID option is not easily available. This article demonstrates steps to change a User ID in TimeTec TA without having to add an additional user license.
The Main Process as illustrated below:

Remove Current User’s Fingerprints from All Devices
1. Go to Device > Assign Users to Device

2. Search for the old user ID. Click the ‘X’ icon on the ‘Fingerprint Count’ column to remove the fingerprint.

3. Click the check symbol to confirm

4. Go to ‘Device’ > ‘Terminal’

5. Select all terminals > Manage > Upload User

6. Select the user and please make sure there is no fingerprint count displayed on that particular user. Unselect ‘Do not overwrite user's information if no fingerprint is uploaded’. Click the check button to submit

7. Go to ‘Support’ > ‘Terminal Command Queue’ to check the upload status

8. The Delete Fingerprint process takes around 5-15 minutes to be completed on an online device. Once completed, you may proceed with registration of a new ID and enroll of fingerprint on the device.

Register New ID and Enroll Fingerprint
1. Register the new user ID in TimeTec and upload it to all devices.

2. Once the uploading process is complete, go to the device to proceed with the fingerprint enrolment of the new user ID.
Download User and Fingerprint to TimeTec
1. Go to ‘Device’ > Terminal

2. Select the device that you have enrolled the fingerprint to > Manage > Download User

3. Unselect ‘Display new users only’ > Select the new user ID (please make sure the fingerprint count is stated. Otherwise you need to click the ‘sync’ button to refresh the data) > click select button  to submit

Upload the New User with Fingerprint to All Devices
1. Select all terminals > Manage Terminal > Upload User

2. Select the new User ID > click ‘select’ to submit

Deactivate the Old User ID
1. Go to User > Manage User > search the old User ID > Click ‘Pencil’ icon > Click ‘Deactivate User’

2. Select the Employment status > Submit

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


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