How to Make Payment via i-Neighbour App

Monday, August 17, 2020 FingerTec 0 Comments


Previously we have posted an article on How to Make Payment via i-Neighbour Web. This time we will continue on how to make payment via the i-Neighbour app. 

1. Click on E-Billing

2. Click on the selected invoice.

3. Owner can now view the invoice details. To get the original invoice, click on the blue invoice number.

4. The system will download an invoice and the owner can view the original invoices directly. (Optional)

5. Select the desired invoice and enter the payment amount.

6. Scroll down and click Pay Now to proceed.


7. The system will directly navigate to the “Payment Gateway” page and proceed payment.
Note: view from EGHL

8. Once successful, the owner can see a different amount from the apps.

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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How to Make Payment via i-Neighbour Web

Monday, August 17, 2020 FingerTec 0 Comments

 

Living in a sharing neighbourhood, residents are required to pay maintenance fees to resident associations or management offices. This recurring payment can now be facilitated with i-Neighbour. Residents no longer need to check their mailbox so frequently, worry that they might miss out the due date of each payment. More importantly, they get to skip the effort of dropping by the management office and queueing lines just to resolve the maintenance cost bills. Using just the i-Neighbour app, residents can now receive invoices and make payment via the designated gateway instantly.    

This article will be guiding you on making payment through the i-Neighbour Web.
1. Go to My Account > E-Billing > Invoice & Payment

2. To view the invoice, click on the icon in the red box.

3. Owners can view details just by clicking on the PDF logo to download the original invoices.

4. Click on Make Payment > Invoice

5. Select invoice and key in the amount to make payment. Proceed by clicking ⇒ PAY to proceed.

6. Key in detail and Submit Payment.

7. Once success, the payment details will be prompted.

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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Diagnose, Compact and Repair for Microsoft Access Database (TCMS V3 and Ingress MDB)

Friday, August 14, 2020 FingerTec 0 Comments



Introduction 
FingerTec offers 2 types of software which are known as the TCMS V3 - Time Attendance system and Ingress - Time Attendance & Access Control system respectively. Currently, TCMS V3 offers only 1 option to support the Microsoft Access (MDB) database whereas Ingress Software offers 2 options for the database type which are the MySQL and/or the Microsoft Access (MDB).

Most Ingress MySQL users would have already noticed that there is an application that needs to be run for the connection of the software with its database residing in the MySQL Server in their Ingress Server. Using this application, users will be able to connect, update, diagnose, and backup the database. 

Therefore, our team has developed a similar function in the software that uses the Microsoft Access (MDB), for instance, TCMS v3 and the Ingress MDB. If you are dealing with a huge backup database, you may consider applying the following steps to compact the data and reduce the size.

Diagnostic
This Diagnostic will be troubleshooting the database issues such as hangs, slow performance, memory fragmentation and etc. This will enhance the performance of the system and the database. 


Compact and Repair
Database files can grow quickly as you use them, sometimes might even disrupt the performance. They can also get corrupted or damaged occasionally. In order to reduce such situations, you may use the Compact and Repair to prevent or fix these problems. The compact process will not compress your data — the function of this process only makes your database file smaller by eliminating unused spaces. The Compact and Repair Database can also help to improve your database performances.


Example
The following is presenting one of the cases where the database size is too big. The users are facing a problem of a huge size of database when creating a backup database. In the case of an event whereby the users are required to conduct backup twice a month, the system storage will be taken up a lot more than expected.



By completing Compact and Repair, this will resize and reduce the database used spaces. However, the result depends on how much data has been stored inside the database. Once completed, you will be able to notice a difference whenever you make a backup again.






Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How To Connect Smart AC device with TimeTec TA

Friday, August 14, 2020 FingerTec 0 Comments



Introduction
The Smart AC1/TD is a visible light facial recognition access control device that withstands direct strong light exposure. This product supports multiple verification methods including Face, Fingerprint, Palm & Password. It is embedded with a Face-with-Mask reading and fever detection feature that can examine a person’s body temperature even with a face mask on. The extra wide angle recognition with up to 2 meters recognition distance made this device one of the fastest and contactless verification methods that significantly reduces the potential risk of cross-contamination in premises. In this article, we will guide you on how to add the Smart AC1/TD into TimeTec TA, the cloud-based time and attendance management solution. 

Process
1. Adding devices to TimeTec TA
a) Configure the device Server address. Go to Menu > Comm > Cloud Server Setting and add the server address address
https://sg-push.zkclouds.com




b) Go to TimeTec TA > Terminal



c) Go to ZKTeco Terminal and click on “Add” and fill in device information


d) Select the device and click on “Sync Info” to update the device data.


2. To upload user into the device, select device > Manage Terminal >  upload User to Device, then select the users.



3. Next, sync the device. Select device > Manage terminal >  download user to TimeTec TA > “Reload Data”



Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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Frequently Asked Questions (FAQ): Smart AC1/SmartAC1-TD/Smart AC-FTD/FaceID 5/FaceID 5-TD/FaceID 5-FTD with AWDMS/Ingress

Wednesday, August 12, 2020 FingerTec 0 Comments


1. Can Ingress work well with these devices?
Yes, the Ingress version 4.0.1.x or above supports these devices via a middleware called AWDMS.

2. What are the PC specs to run both AWDMS and Ingress?
The PC specs required to run both AWDMS and Ingress are:
a) Windows 7 Professional/Ultimate or higher (64bit)
b) RAM: Minimum 8GB (Recommended 16GB)
c) CPU: i5 or better
Note: Please make sure that the operating system has applied the latest Windows patches, if Windows 7 is employed.

3. Can these devices install in open areas such as corridors or guardhouses?
No. These devices are strongly recommended to be used only indoors with room temperatures 28°C or below.

4. Which version of Windows Operating System have been successfully installed with AWDMS and Ingress?
Windows 7 Professional / Ultimate (64 bit)
Windows 8 Professional  (64 bit)
Windows 10 Professional  (64 bit)
Windows 10 Home  (64 bit)
Windows 10 Home / Single Language  (64 bit)

5. I have successfully enrolled a user’s face with Smart AC1-TD. However, the device seems to have difficulty verifying the user. How can I rectify this issue?
You may try to adjust the 1:N Match Threshold value, which can be found in Menu > System Settings > Face on the device. The optimal value is 70 - 88. The higher the value, the longer the time will take to verify a face. The recommended value is 75. You may adjust to a lower value to make the verification easier. Remember: you should NOT set any value below 70.In addition, you may also set the Minimum Face Size to 50. The default value of this setting is 80.

6. Smart AC1-TD was installed in a poor lighting environment which has affected the verification of users with darker skin. Are there any ways to solve this issue?
You may enable the Wide Dynamic Range or WDR of the device. To turn it on, go to Menu > System Settings > Face. Scroll all the way down to the bottom, click on WDR. The device will reboot once you turn on or turn off WDR feature.

7. Can Smart AC1 or other face recognition devices verify twins with identical face characteristics? If not, is there any other alternative way to verify them?
No, our face recognition devices cannot verify twins with identical face features. Apart from using face recognition, our built-in visible light face recognition devices support verification via password, fingerprint or palm. For extra precautionary measures to avoid cross infection during this pandemic period, it is recommended that we use palm as an alternative to verify for twins. To be exact, twins are not recommended to enroll face templates to perform verification.

Last updated : 2020-08-11


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How To Perform Uploading Photos by Batch To Smart AC1/Smart AC1-TD/Smart AC1-FTD/FaceID 5/FaceID 5-TD/FaceID 5-FTD

Wednesday, August 12, 2020 FingerTec 0 Comments


Introduction

To enroll face templates of all staff for a large workforce organization can be challenging. However, AWDMS is now released with an easier approach to facilitate the uploading process of user photos to the device(s) and use as face templates for verification purposes.

The supported photo image formats are JPG, BMP, GIF and PNG. The filename for each staff’s photo should follow his/her employee ID (numeric).<image format>. E.g. 123.jpg/ 22450.bmp/ 3321.gif/ 679800.png.

All photo images can be saved in a designated folder. Once the photo images are ready, the admin can then proceed with the steps as follows:

1. Login to AWDMS. Input the default username and password by admin.

2. Click on the People icon at the top bar, click import > import Personnel Photo (as shown in the picture below):

3. Once a pop-up window has been prompted, click Please Select Photo button, go to the folder where you have saved all user photo images. You may at any one time select only up 500 photo images. Click Start Upload. Repeat step 2 until all user photo images have been uploaded into the device(s).

4. You may get the users to verify themselves at the device(s)

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.


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How To Download Transaction Data From Smart AC1/ Smart AC1-TD/ Smart AC1-FTD/ FaceID 5/ FaceID 5-TD/ FaceID 5-FTD

Wednesday, August 12, 2020 FingerTec 0 Comments

Introduction

Enrolling users into Smart AC1/ Smart AC1-TD/ Smart AC1-FTD/ FaceID 5/ FaceID 5-TD/ FaceiD 5- FTD before installing TimeTec AWDMS and Ingress software might lead to problems of downloading user transaction data from the terminal(s). This is due to not having configured an access level for each user. Follow the steps below to overcome this difficulty:

1. Create a new user in the Ingress software and assign a new user(s) to the Full Access Group.

2. Click on the Access Level tab in the Ingress software > Select Full Access > Assign Smart AC door and the newly created user to this group.

3. Transfer Full Access setting to the AWDMS/Smart AC device.

4. Go to User Tab and click Upload User to upload the newly created user to AWDMS.

5. Upon completion, go to AWDMS, click on the Door icon> select Set Access By Levels. You shall then see the Access Level which you have created from the Ingress software and will be updated inside the AWDMS.

6. Select Add Personal to access Assign User in the AWDMS with this Access Level. Then, select the newly created user and click on the right arrow button.

7. Upon selection, click the OK button.

8. Once the steps above have been completed, you may return to Ingress to continue downloading the users and the transaction logs from AWDMS.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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TCMS v3 Software Release v3.0.2.5

Tuesday, August 11, 2020 FingerTec 0 Comments


This month FingerTec has released TCMS v3 software v3.0.2.5, adding 15 new features and 6 bugs fixed.

New Release
1.  Added Search option for Department in the tree view

2. Added an option for user to choose the customized columns to be displayed in the User Module

3. Added Total User Information in the User Module

4. Added an option to assign a color to categorize departments in the tree view. The department list follows the sequence by its date of assign, whichever assigned first will be displayed on the top of the list.

5. Added batch update option to upload the user's photo in the Batch Update User. The admin needs to choose the folder path and name the user photo using relevant User ID.

6. Added Autofill option for Clocking Schedule. This option will automatically fill in the time in empty slots, designed specifically for Workday only. 

7. Added Rounding option for Short Hour in the Weekly, Daily and Flexi Schedule Settings

8. Added Do not show Holiday List option in the Roster

9. Added Time Format AM/PM in the Export Data Audit List Type 2

10. Added Health Screening Rights in the User Role

11.Added Health Screening option for Visitor

12.Added Health Screening Visitor Report

13.  Added option to Create New User whenever the system performs Auto Download Attendance Logs from the terminal.

14. Added an option to configure Temperature Threshold for Health Screening in System Settings

15.Enhanced Health Screening Summary Report Processing Time

16. Resolved Opening TCMS V3 responding issue
17. Resolved Auto schedule issue when creating Daily Schedule in Simple Schedule Setup
18. Resolved Flexi Schedule Clocking time migration issue in TCMS V2
19. Resolved Devices Searching Issue in the tree view
20. Resolved inaccurate result when exporting Data Audit List (when the user untick "Export False Identification Log”)
21. Resolved UI bug at Template Configuration for SQL Payroll

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