Invalid Time Period Error in Face ID5 for New Registered User

Friday, December 16, 2022 TimeTec 6 Comments


When a new user has been created and enrolled in Face ID 5 series devices, the user does not have any access level assigned to him yet. This will lead to a failed verification with ‘Invalid Time Period’ error message shown at the device screen during verification. This article will explain the steps on how to solve the ‘Invalid Time Period’ error at Face ID 5 devices.

1. Once a new user has been created in a Face ID 5 device, you need to download the user to Ingress software. New users will be automatically pushed to AWDMS software. Thus, you only have to download the user in Ingress software.

2. Go to Users module > Download User > Double click on Device > Select new user > Select All Data > Click Download

3. After the user has been downloaded into Ingress software, you need to assign the user to the existing access level that you already configured during the first setup. There are two ways to assign new users to the access group.
First, you can directly assign the user group in the Users module. Select New User > Go to Access Control > Edit > Select Access Group to Full Access > Save.

Secondly, you can go to Access Level module > Select Full Access group > User tab > Edit > Add > Select Users > Click OK

4. Once a new user has been assigned to Access Group, you can directly upload the user to the AWDMS. Go to Users module > Click Upload User > Select AWDMS > Select New User > Select All Data > Click Upload.


5. If a new user is created from Ingress software, you need to make sure to assigned the user Access Group before uploading the user to the device.

REMARK : Above article can only be performed if the Access Level has already been created and synchronised from Ingress software to AWDMS during the first time setup.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.



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