5 Common Errors in TCMS V3/ Ingress Software and How to Fix It

Thursday, December 28, 2017 FingerTec 37 Comments


Occasionally, you might encounter into some errors when using TCMS V3 or Ingress software. Don’t
close the program just yet. Here we have compiled 5 common errors in the software and how to
solve it.

Problem 1 - Empty Attendance Sheet

You clicked on the Attendance Sheet and it’s empty! On rare instances, there can be situations
whereby the attendance sheet will appear empty even though it has already been generated for a
few times.

So what do you do? We recommend for you to update the software to the latest version to ensure
that all of the functions are up-to-date and bugs-free. Click on software menu icon to update your
software via Online software update or you can check for the latest version here
Problem 2 – Backdate Issue

This issue usually happens when you restore a database that is under a different time zone. The
reason for this is because the time in your current PC does not match with the time inside the
database. Additionally changing the timezone of your computer can result in the Backdate error as

To solve this error, please contact support@fingertec.com for a remote support session
arrangement. Install the Teamviewer software (FingerTec version) at:
support@fingertec.com to start the remote support session.  
Problem 3 - Database Server Connection Error

This issue occurs whenever TCMS V3/Ingress database is not placed under the correct file. For this,
you will need to repair and relocate the database in order for you to run TCMS V3 software.

To repair the database, please refer here:

Problem 4 - TCMS V3/Ingress Services Fail To Start

This problem happen because you do not have the privilege to run the software. Please make sure
that you are login as the Administrator in order for TCMS V3/Ingress services to run smoothly at the

Please note that if you have more than 1 user account within the same PC, you will need to ensure
that during the installation process, you are login under the Administrator account and be sure to run
the installer as an Administrator in order to complete the installation process. Otherwise, you will not
be able to use the software whenever you login into other standard user account in the PC.

Problem 5 - Missing dll File

Normally, certain antivirus software will detect the dll files as a threat and delete the dll files that
allow the software to operate under normal condition. To solve this, just follow the steps below:

1. Download and extract the libusb0.dll. file from this link:

2. Place libusb0.dll in \Windows\System32 (usually located at disk C) if you’re running 32-bit
Windows. On 64-bit Windows, please place the file in \Windows\SysWOW64.

3. Reboot your PC.

4. After rebooting, if you are still getting libusb0.dll error, please do the following:

Press ‘Start‘
Type ‘cmd‘ in search and press Enter.
Type regsvr32 libusb0.dll and press Enter

5. Reopen the TCMS V3 software.


  1. can anyone tell me why there is same clocking time for break and resume for example 10:00 am break and 10:00 am resume, on the attendance sheet and what is resolve it

    1. Dear Sir / Ma'am,

      Good day to you,

      Referring to your inquiry, normally the issue occurs when you're using Flexi type schedule as the system will display every single of the transactions made, regardless of double punch.

      To solve the issue, go to the Flexi schedule > General > Set the time for "Double punch for consecutive clocking in a clocking slot if it is within minutes of" option (refer http://prntscr.com/o063gh), then generate the Attendance Sheet.

      Thanks & Best Regards,
      Nursyafawani Kasram binti Mohd Hisham

  2. Hi, I have an issue on data download automation, some data will lost, but when I download the attendance manually, it is fine again

    1. Dear Mr Low,

      Good day to you,

      May I know which software that you're using and the exact version for your software [ go to software logo ( to left corner ) > click About Us ]. Apart from that, please provide us the screenshot on how you configured the auto download setting too.

    2. Hi, I am using software downloaded from Access Control & Time Attendance : Ingress and Select Ingress Server last time, the Ingress version:, the screenshot is as the link below, hopefully that's what you required

    3. Hello Mr Low,

      Data lost that you mean is data didnt downloaded into the software or data has been deleted from the device & software?

      If data didnt downloaded automatically via auto download, then you may check/restart mySQL, Ingress and Attendance service should the services stopped working.

    4. Hi, for my case, the data didn't download into software, the data is exists in the device, and I could get the data if I download the attendance manually, it is just missing when auto download

      I have tried to restart the PC, and setup the software again, it is working fine, but after a period (about few weeks) then the data missing again, and it missing data continuously day by day, there will be always few missing data, the following are the behavior which may or may not useful for your investigation

      1) The missing data are always from one device(Apparently we have two devices linked to software)
      2) The missing data are always the last record for a user from the device
      3) After data missing, the auto download is still working for download new coming records(eg: the last record is missing for yesterday, but the newly inserted record is downloaded with no prob, it is just not download the last record)

      It is quite troublesome for me to keep restart the PC, hopefully there will be a better solution

    5. Regarding the download data issue in the previous Ingress version ( , I'm suggesting to update the Ingress version to version , below is the link to download:

      Ingress server : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/

      Ingress Client : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/

    6. Hi, I am worried the consequences of update the software, will testing on update and see whether the problem exist or not, thank you for answering

  3. Hi Mr Low, good day to you. May I know if the data you required to be downloaded in Ingress is for Time Attendance purpose?

    For your information, we do have a cloud based Time Attendance solution which could connect your existing FingerTec devices with REAL TIME data synchronization capability. With this solution, you will not be required to manually download the data anymore.

    For more info, kindly visit https://www.timetecta.com/hardware or contact me via Skype @marcus.tng. The solution comes with other useful features which you might be interested. Have a good day and looking forward to hear from you soon.

    Best Regards,

  4. hi,

    I cant open my TCMS V3 program. It failed to load.

    Link to the screenshot as follow.

    It happened to all three of the office pc.
    I'm using Windows 10 64bit

    Please advise urgently.

    Thank you.

    1. Dear Mr Rahim,

      Kindly repair the database in the ODBC setting by referring the link provided below


  5. Failed to open program crash

    1. Hello Sir,

      Referring to your issue, kindly download the programs below and then you need to reinstall TCMSv3 by following the steps below to ensure TCMSv3 can operate properly.

      Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) : https://www.microsoft.com/en-us/download/confirmation.aspx?id=5582

      Microsoft .Net Framework 4.6.2

      Microsoft .Net Framework 4.7.2

      1) Open TCMSv3 folder (Local Disk C > Program Files (x86) > FingerTec > TCMSv3) and copy Ingress.MDB
      2) Paste Ingress.MDB in C:Fingertec backup folder
      3) Uninstall current TCMSv3 Software from Control Panel
      4) Rename TCMSv3 folder as "oldTCMSv3"
      5) Install the latest TCMSv3 installer below
      6) Restart your PC
      7) Run TCMSv3 Software and restore the backup database above


  6. I have a problem when installing Ingress the message is about service attendance not start

    1. Hello Sir,

      Regarding to the issue, please make sure you have login into your PC with full administrator privilege before you can run or install the Ingress software. In the same time, you can try to restart the system services manually by go to Control Panel > Administrator Tools > Services. Restart the Attendance Service, Ingress Service and MySQL service. Regards.

  7. when i export attendance sheet the system bug and I have an error : a crash has been detected by ingress

    1. Hello Sir,

      Regarding your query, kindly refer to steps below to fix crash error on your TCMSv3 software :

      1) Disable antivirus and firewall
      2) Uninstall TCMSv3 software
      3) Download, extract, and run the TCMSv3 installer below as an administrator : https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html

      4)Download and install Microsoft .NET Framework 4.6.2 from this link :

      5)Reboot your pc.

  8. When I download users from the devices, no users are shown. I registered user fingers on the device but cannot download in the ingress server.

    1. Dear Sir / Ma'am,

      Good day to you,

      Kindly inform us your Ingress version. Click on Ingress icon on top left > About Us.

      If it is not the latest version which is v3.2.2.22, please update it by following the steps below and see whether the issue persists.

      Make sure to turn off antivirus and firewall before you proceed.

      1) Backup your database in System Settings > Database Configuration > Browse Database Server Backup Path > Backup
      2) Uninstall FingerTec Ingress from Control Panel
      3) lnstall the latest Ingress version from the link below

      Ingress server:

      4) Restart your PC

      Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.

      Thanks & Best Regards

  9. Hello sir..i have successfully install ingress server and client same version and follow your manual without any problem..but the problem came when try to login from ingress client into ingress server..i already test my database connection and no problem.

  10. Hello Amaz,

    Regarding to the problem, you can refer to the following article on how troubleshoot the connection problem between Ingress Server and Ingress Client if you cannot open or run the Ingress Client.


    Best Regards.

  11. السلام عليكم ورحمة الله وبركاته
    ارجو ممن مرت عليه هذه المكشله ولدية الحل إفادتي بشكل عاجل وله مني جزيل الشكر ووافر الدعاء
    تواجهني مشكلة بأجهزة البصمة وهي كالتالي
    المشكلة هي تعليق الأجهزة وعدم استطاعة التبصيم فيها او اعادة تشغيلها من النظام (يجب علي التوجه للأجهزة بشكل مستمر لقفلها يدويا واإعادة تشغيلها

    1. Dear Sir/ Madam,

      Good day to you.

      In regards to your inquiry, please let us know what is the software and device model that you are using? In meantime, you can try to reset the device to factory setting and monitor the device if the device is keep hanging or not. Please make sure you have download the user data and attendance data from the device before you reset the device. Sometimes, the device can hang if there is network problem. Kindly follow the steps above so that we can see the result later.

  12. Good day. I need help in my attendance report. there are times our workers worked from morning until late night,once they punch after 11pm it foes not appear in the report. Any advice? regards

  13. Why I can't install ingress? the installation wizard just pop up for seconds then gone. Nothing happen. Help please!

    1. Hello Sir,

      May I know what version of windows you are using? Please check with your computer as the following is the minimum requirement for the Ingress Software

      • Operating system: Windows 8, Windows 10, Windows Server 2012
      • Processor: Intel® Core® 2 Duo 2.5 GHz or higher
      • Memory: 3GB of RAM or higher
      • Hard drive: 80GB
      • Resolution: 1024 x 768 or higher

  14. good day..
    when i uplaod user names a crash message has been occured
    what can i do ?

  15. Good day to you sir/madam

    i have a problem regarding attendance sheet.When i want to view from the 1st of the month it only show start from 23.09.2020 until 30.09.2020..how do i retrieve the data back??

    1. Hello Sir,

      Good day to you.

      Regarding your query, please go to the User tab and double click 1 user, and check on the issuance date. Please make sure that the issuance date must be prior to 1st of September (eg : 1/1/2020).

      If you change the issuance date, please regenerate the Attendance Sheet from the Scheduling & Attendance menu and check if you are able to view the log from the first of the month.

  16. i have a problem with this message : back dates is not allowed

    1. Hello Sir,

      To solve this error, please contact support@fingertec.com so that we can provide you the proper solution.

  17. Hi, I have another problem.. after I 's set up the ingress I cant open Attendance tab I clicked it many times but nothing show up, so is that a missing module in my copy or what?

    1. Hello Sir,

      Good day. For your info, you have to add and activate a device under Devices Module first before able to access to the Attendance Module. Thus, please add and activate your device first before start using the Ingress Software.

  18. Hello Madam

    The error with the software installation "Error 1920. Service (TCMS V3 Service) failed to start. Verify that you have sufficient privileges to start system services.
    I am also installing with the admin account. Any suggestions?

  19. I cant open my TCMS V3 program in my office. It failed to load. It stated problem backdate Issue. How to solve this error? thank you


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