Ingress Mobile - The Easier Way to Enroll Fingerprint

Wednesday, February 22, 2017 TimeTec 24 Comments

Ingress Mobile is an App designed mainly for monitoring purpose, where system admin can directly view all the event logs and door statuses using mobile phone without the need to login to the Ingress installed at a PC. Another function of Ingress Mobile is for administrator to enroll fingerprint of new users. This article will demonstrate the steps in detail.

By using Ingress mobile to enroll fingerprint, administrator can directly enroll the new user fingerprint at the device and the fingerprint information will be directly synced to Ingress Server.

1) Login to Ingress > Add terminal > Add door.

2) Login to Ingress Mobile.
-To login, Ingress mobile must be in the same network range with Ingress Server. To check the server IP, user can open command prompt and type ipconfig.

-Insert the following details in Ingress mobile app accordingly:
Server IP:
Ingress mobile port number: 3000
3) Select Enroll User

4) Under enroll user, please select the door created in Ingress:

5) Select which finger to enrol and insert the user ID

6) Click Enroll and the system will prompt user which finger is selected and enrollment must be done within 1 minute before the system resets.

7) A message will be shown on the device screen, prompting the user to perform enrollment on the terminal.

8) System will automatically save the fingerprint and the administrator can check in the Event Log to confirm the enrollment is successful.


  1. Ingress mobile does not open in ios10; tries to load and interface flashes then app crashes and on android error message communications link failure. Any reason? Server connection verified. Server version

  2. Ingress mobile show "Your ingress server version may be too old.Please update to the latest version and try again." although i had updated to ingress server version 3.1.10 using automatic update

    1. Hi Mr Fadil,

      For your info, the latest version of Ingress Server is (refer picture In this case you can try uninstall your Ingress software and reinstall back from the Control Panel to update your Ingress Server. You can download the latest installer from the following link.


  3. Hello
    I have the version of Ingress Server and the Ingress Mobile send me message "Your Ingress server version may be too old. Please update to the latest versión and try again". The version of ingress that I have is

    1. Hello Mr Armando Ortiz,

      For your update and information, I have send the answer into your email Regards.

  4. can i use r2c + ingressus iv + ingress mobile to enroll user fingerprint?

    1. Dear Muhammad Luqman Buang,

      The enroll fingerprint option in the Ingress Mobile only supported for master device only, such as Q2i, TA200Plus.

      However if you are using R2c+Ingressus controller. You must use OFIS Y scanner to enroll user fingerprint

  5. must in same network range. if you total use 4g connection then it cannot connect to server.

  6. Getting error as cannot connect to specfied host, server may be down

    1. Dear Sir / Ma'am,

      Good day to you,

      Referring to your issue, please check your Ingress version. Click on Ingress icon on top left > About Us.

      If you're not using v3.2.1.9, please do update your Ingress by following the steps below and then try to login to the Ingress Mobile app again. Make sure to turn off antivirus and firewall before you proceed.

      1) Backup your database in System Settings > Database Configuration > Browse Database Server Backup Path > Backup
      2) Uninstall FingerTec Ingress from Control Panel
      3) lnstall the latest Ingress version from the link below

      If you're using Ingress MySQL:

      If you're using Ingress MDB:

      4) Restart your PC

      Remark: Ingress Mobile must be in the same network range with Ingress Server in order to be able login to Ingress Mobile.

      Thanks & Best Regards,

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