How to Solve “Load Default Device Detail Error” in Ingress Software (MySQL)

Thursday, November 19, 2020 FingerTec 0 Comments



Introduction
There was feedback from Ingress Software users about ‘Load Default Device Detail Error’. This error is prompted when the user clicked on Device tab, and it has caused missing clocking data in Ingress software and the user is not able to do any changes at the device settings. This issue occurred due to the missing table in the Ingress database. 

This article will guide users to solve the ‘Load Default device Details Error’ in Ingress software.

Process
1. Please download and install SQLYog Community software from the link below. You can choose to download the software based on your PC operating system.
    a) SQLYog installer (64-bit operating system)
https://s3.amazonaws.com/SQLyog_Community/SQLyog+12.2.1/SQLyog-12.2.1-0.x64Community.exe

2. Please follow the steps below for the SQLYog Community software installation process. 










3. Once you are done with the installation, please click on SQLYog Community icon.



4. Click the New button and insert MYSQL password. After that click Test Connection to check whether the connection to the MYSQL database is successful or not. Then, click Connect.





5. Now, you can see the SQLYog Community software in the picture below.



6. Click on Ingress > Go to Query section > Please type query as listed below > Click Execute Query (F9) 

    ALTER TABLE device add Column [EnableRealTime] int;


    ALTER TABLE device ADD COLUMN LastDownload text(20);


7. Then, you need to run Ingress DB Installer to upgrade the database after successfully running the query. Open Ingress DB Installer > Insert MYSQL password > Test Connection > Update Connection > Upgrade Database.

8. Finally, you can open your Ingress software and check if the Load Default Device Details Error message still prompts out. If you have already followed all of the above steps and still are unable to resolve this matter, we recommend that you contact your local reseller or email us at support@fingertec.com to get further assistance. 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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