How to Invite Visitors using the TimeTec VMS App



Introduction
TimeTec VMS offers an automated visitor management system where all visitor information is screened before visitation. It is to provide a safer environment for the company. In this article, we will explain the required steps for users to invite their visitors using the mobile version of the TimeTec VMS.

Process
A. User Create Invitation for Visitor
1. Once you log into the account, at Home, click on the Invitation icon
2. Fill in your visitor information as shown below (Name and optional fields such as ID/Driving Licence No. and Car Plate No.)

3. You may select the type of visit as either One-Time or Multi In-Out. If your visitor requires to enter in and out from your company multiple times a day, admin can select the latter to ease the admission process for the specific visitor (e.g. Select one day pass when visitors plan to leave the premise half way through and re-enter again to resume activity)

4. Select the expected arrival date and time of your visitor. Please also select the expected departure date and time if Multi In-Out is chosen.
5. An approval message shown below will be prompted once you have successfully created the invitation. You may send the invitation link to your visitor by clicking the Send button.

6. An invitation link can be sent through Email, Whatsapp, Telegram, Facebook Messenger or any other form of online media platform.

B. Visitor Accepting Invitation and Generating QR Code
1. After the user has sent out the invitation link according to the stated method, the visitor will receive the invitation link as the attached sample below.

2. Visitors will need to click on the invitation link to review the details of their visit and generate the QR code to present upon arrival.
3. Click on the Edit button if the visitor intends to change their Car Plate No, No. of Visitor, or Visitor pass information.

4. Visitors will have the option to print out the QR code. Alternatively, they can also take a screenshot of the QR code to facilitate the registration process by presenting the code during the time of their visit.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
TimeTec VMS

Add Your Tenant Details in i-Neighbour (for Rental house/unit)



In this article, we will demonstrate the steps to change your house status from “owner” to “rental” (by admin/management only) and the steps to add your tenant details and their phone number as the intercom number. This is to ensure all tenant details will be recorded in the i-Neighbour system before they are permitted to use the i-Neighbour mobile application.

Also, the guard will be able to call directly to the master tenant whenever a visitor shows up. This feature upgrade is also done based on the feedback most house rental owners had submitted, given to the fact the guards always ring them at the first place whenever his/her tenant has a visitor/visitors.

Step 1 - Change your house status from “Owner” to “Rental”

To change the house status, contact your management/committee directly.
Upon successful changes, the status will be changed from owner to rental.
(i-Neighbour Apps > Profile picture > My unit)


Steps 2 - Add your master tenant/tenant and invite them to use the i-Neighbour apps

Master Tenant - Unit owner for the rental unit (For example: the father)
Tenant - Add other family member(s) (For example: the wife, the daughter or the son)

To add Master tenant > Press the BLUE icon > Key in the NAME > Select RELATIONSHIP > Submit > Share the link to the master tenant > Wait for master tenant’s account to be activated

Note :
1. By default, the i-Neighbour system will only allow the house/unit owner to add in the master tenant and tenant. If the master tenant wishes to invite his family members to join the i-Neighbour apps, the house/unit owner will need to add and invite via his i-Neighbour apps.
2. If the management enables the features that allow the master tenant to add in new tenant(s) by himself, the master tenant can then add in new family members individually whenever is required.

For more information on adding new tenant and activating the account, kindly refer to the link below: How to Invite Your Family Members/Tenants into i-Neighbour App and Activate an Account

Steps 3 - Add tenant(s) telephone number for intercom used

To add intercom number i-Neighbour apps > Profile picture > My Unit > Contact No. > Click on the Pencil icon.
1.1 Add tenant name and contact number
1.2 Turn off ‘Enable for guard viewing' for owner contact number. (Security will see the tenant contact number as the first contact on the i-Vizit tablet). Once it is turned off from the guards’ viewing, a prompt message will emerge on the screen for owners to confirm and save.

Note: Before turning off/disable the owner contact from guard view, make sure the master tenant has activated his account. The system will not allow the owner to disable contact from guard view if the tenant account is still not activated.

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
i-Neighbour app

TCMSv3 Release Note v3.0.0.11




For this month, FingerTec has released TCMSv3 software v3.0.0.11 which adds 22 new features and
6 bugs fix to enhance the user experience when using TCMSv3 Software.

New Release

1. Upgraded DevExpress v19.2

2. Added new themes and remove obsolete themes

3. Added Delete audit data log from user which have been removed

4. Revamp UI Roster assign user into Roster

5. Revamp UI Payclass add user into Payclass

6. Revamp Database Configuration in System Settings
i) Revamp UI display in tab form

ii) Added Compact & Repair in Database Management

iii) Added Diagnostic in Database Management

7. Added Reset button for reset default settings Attendance Tab in System Settings

8. Added new filter option "Day Type" in Attendance Sheet

9. Added option to hide "Short" in Attendance Sheet

10. Added list for holiday details for Calendar View when mouse over total holiday

11. Added option to configure color each status for User Scheduler

12. Added option to Duplicate User Scheduler Task which completed

13. Revamp Data Audit List
i) Added Recent button in Data Audit List which display recent 100 logs

ii)  Added filter option for Display False Log (User ID = 0) in Data Grid

iii) Enhance No Record message in Data Audit List which always display last record information


14. Added filter option "Designation" when Select User from list

15. Enhance Schedule Rounding which can support up to 3 digits

16. Added Date Format in Option for Export Attendance Details

17. Enhance Attendance Photo display next if current minute have multiple photos

18. Display Attendance Photo when right click Other Clocking Time in Attendance Sheet


19. Added Rename for Schedule & Roster in Tree View Item


20. Added Pay Rate to 3 decimal places in System Settings

21. Revamp Report
i) Added Group by Group Duty Roster in Attendance Summary Report, Attendance Analysis Report
and Attendance Sheet Report

ii) Added Total Late In and Total Early Out in Tardiness Report

iii) Added conditions and filters for tardiness options in Tardiness Report

iv) Added Designation selection filter in Monthly Staff Duty Roster Report

v) Added support for 3 decimal places pay rate in Gross Wages Report

22.Added Pay Type and Rate Hour in TCMSv2 Migration

Bug Fixed

1.  Fixed incorrect display for Summary when applied comma
2. Fixed overly small font size of date column when generate report in Arabic language
3. Fixed failed to display Total Work Hour in Detailed ETC report if the schedule is overnight
4. Fixed email text field unable to insert "-" symbol after "@" of email format
5. Fixed failed to import fingerprint of user from Webster through Webster Migration Wizard
6. Fixed incorrect department added to TCMSv3 when import users through TCMSv2 Migration
Wizard
Bug Fix

Steps to Solve “Backdate is not permissible” Error in the TCMSv3/Ingress Software



Introduction
The above message will be prompted when a user restores a database that is labeled under a different time zone. This issue occurs can be due to the time in the current PC does not match with the time fixed in the database. Additionally, changing the timezone of the PC can result in backdating errors as well. Here is a step-by-step guide to resolve this error.

 Process
1) Disable PC antivirus
2) Download the tool from the link below
https://bit.ly/ft-initdate 
3) Copy and paste the tool into the TCMSv3 or Ingress Server folder. By default,
i- TCMSv3 folder is located in C: > Program Files (x86) > FingerTec > FingerTec TCMS V3 > TCMS V3
ii- Ingress Server folder is located in C: > Program Files (x86) > FingerTec Worldwide > FingerTec Ingress > Ingress Server
4) Run the tool as an administrator 

5) When a window pops up, provide the 5-digit number to our team at support@fingertec.com in order to obtain the password. Please note that the window shall not be closed until we have provided the actual password.

6) Below is an example of the password that will be provided by the support team for users to insert in the password field as stated above.

 Remark: Once the password is provided, it is advisable for users to type in manually. Do not attempt to copy and paste the password.
7) Once the password is correctly entered, the successful message will show on the screen and users can press any keys on the keyboard for program exit. 





8) Now, users are able to login to the software without further delay.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@fingertec.com, we will update it as soon as possible.
backdate
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