Steps to Solve “Backdate is not permissible” Error in the TCMSv3/Ingress Software

Monday, December 23, 2019 TimeTec 4 Comments

The above message will be prompted when a user restores a database that is labeled under a different time zone. This issue occurs can be due to the time in the current PC does not match with the time fixed in the database. Additionally, changing the timezone of the PC can result in backdating errors as well. Here is a step-by-step guide to resolve this error.

1) Disable PC antivirus
2) Download the tool from the link below 
3) Copy and paste the tool into the TCMSv3 or Ingress Server folder. By default,
i- TCMSv3 folder is located in C: > Program Files (x86) > FingerTec > FingerTec TCMS V3 > TCMS V3
ii- Ingress Server folder is located in C: > Program Files (x86) > FingerTec Worldwide > FingerTec Ingress > Ingress Server
4) Run the tool as an administrator 

5) When a window pops up, provide the 5-digit number to our team at in order to obtain the password. Please note that the window shall not be closed until we have provided the actual password.

6) Below is an example of the password that will be provided by the support team for users to insert in the password field as stated above.

Remark: Once the password is provided, it is advisable for users to type in manually. Do not attempt to copy and paste the password.

7) Once the password is correctly entered, the successful message will show on the screen and users can press any keys on the keyboard for program exit. 

8) Now, users are able to login to the software without further delay.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


  1. where do we send the username?

    1. Hello Sir,

      You may send the username to to obtain the password to fix the backdate error

  2. Unfortunately I am unable to download the above tool. My browser keeps blocking the download with a message that it is a virus . I tried to disable the firewall etc without success


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