Troubleshooting Guide – Resolve blank device and user tab when restoring Ingress MySQL database into a new PC

Wednesday, December 21, 2022 TimeTec 2 Comments

Under some circumstances, you might bump into several issues with your computer till you need to reinstall the software into another PC, and require restoring the old backup database. At times, some users experience a blank device or user after the restoration. In this article we will guide you on how resolve blank user or device tab after restoring an old Ingress MySQL database in a new PC

1) Install the latest Ingress software and restore the Ingress MySQL database by using SQLYog (refer backup steps )
Please download the MySQL Manager tool from the link below:

2) After software login, you might find the user and device tab is blank.

Thus, you may follow the steps given below to resolve the issue
A) Please close all application 

B) Restart MySQL, Ingress Service, Ingress WDMS Service and Attendance Service (Task Manager >  Services > restart all the respective services )


C) Run Ingress DB Installer  
FingerTec Ingress folder (Ingress server folder in C drive ) > Ingress DB Installer > Key In MySQL > Test Connection > Update Connection > Reset Upgrade > DB Diagnostic > DB Maintenance > Upgrade Database

4) Open Ingress > login. You should be able to view the users and devices in the Ingress software.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


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