How to Enable Pop-Ups for i-Account site
Introduction
For new i-Account users, you may encounter an instance of Google Chrome blocking pop-ups from automatically showing up on your screen when you try to print an invoice, receipt or payment voucher from the system. The address bar will be marked Pop-up blocked when a pop-up is blocked.
In order to view or print the document successfully, you will have to allow pop-ups. The steps on how to allow pop-ups are shown below:
For new i-Account users, you may encounter an instance of Google Chrome blocking pop-ups from automatically showing up on your screen when you try to print an invoice, receipt or payment voucher from the system. The address bar will be marked Pop-up blocked when a pop-up is blocked.
In order to view or print the document successfully, you will have to allow pop-ups. The steps on how to allow pop-ups are shown below:
How to Enable Pop-Ups in Google Chrome
1. Open your Chrome browser. At the top right, click on the More icon (3 vertical dots) to enable the Pop-Ups.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8uClwcp_BOi4OUP3c2Pt_VP_ybbNm89kYqhubKA8DJL-H0PzL54nmqXggYRxQqh3ZxTN9-_1Rcv7yqwEqrbyXJsj9R5zknftluN6fIsjQIc5pImTycVkxsB3BuYoxAiOC0orMwU-oWEMP9EUW8o2Lac_N9xMyauNfSDoBvKq67n9JxJTZUnSYtf-6/s16000/c5.jpg)
6. Go to ‘Customized behaviours’> ‘Allowed to send pop-ups and use redirects’. Click on the ‘Add’ icon to allow pop-ups for the i-Account site.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCmueA3GOxLJJbqxlbHLoz74YyTYLMB4MS7aMGE5i07RRHJgQLrquu13pODabpq2Rd4FZPW4_dIMGOfjnPdvdkb62izNFUdLxBdilf7y2PJf-hpzcEaLar_iIok_R1LCHLs1XxYdQeEVAtC_PibWiXiOlhRlSy7OQtqyXkbeah5q_jpLj3XC09N1mT/s16000/c6.jpg)
7. Then, add this website: https://iaccount.i-neighbour.com to enable pop-ups for the i-Account site. And click ‘Add’ to save. Next, try to print or download the document from i-Account again
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEigRbCtTYiSl9ZiUfnQpf0A97uStMU1cbmCR0Xr7I2sSRIUnG7W3lkYf4oeu9Yg6LhEPj8iNyw4GF8H2TBvMTfcBD99TFv61mEeD7u-2h0voGSg40K8P5mneyQs_nvNnEaPCiOT_f8PH07Ysj-U3C33wd___qIbMsrJluQr_Z66iyblVufIAXGJShmC/s16000/c7.jpg)
How to Enable Pop-Ups in Mozilla Firefox
1. Open Firefox. At the top right, click on the menu icon (3 bars) to enable the Pop-Ups. Click on ‘Settings’.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgjltcIWwwnJTbCmZwWlHgQRNaO08tDvjeAEFVoVabiA1S6cLvtLrpQ8pOnzLIM-HpqJnEVjczL4CNSH5DQICBsrTgaY9ofBpWuBTgkkY2tcMffX-DuBqE7Jg6xNtBe2nFJEqnBWAFPnS9E7delrh6MK1qmB1i-ghHW_bYySfG52xq3uwn7u__l8BAw/s16000/f2.jpg)
3. Scroll down to the Permissions category, search for the ‘Block pop-up window’ permission and click on ‘Exceptions’.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgFbaja3Y6Q-TtU7ZB4qkjecr2EIiXDuwhv8XHWIypjIHXJyj3f2IvG2uBLhFHyNm0YgrEF1EMU9qk4682OG_f1755X4V_L12Ct93jqXq92SUq0qF3SPS0tz9aHhBZahgOXrRg3W57Rl3JSTRMiIRCgKVmP9w9SWQ5vJkdSg9uNFwuTccCCP_myCdPs/s16000/f4.jpg)
5. Check that the address is successfully added to the allowed website list below. Click ‘Save Changes’. After this, you can try to print or download the document from i-Account again.
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