How to Update License before Adding New Devices in AWDMS Software

Tuesday, May 31, 2022 TimeTec 1 Comments

You might wonder why the new Face ID 5/Smart AC devices cannot be added to Ingress and AWDMS software even though all the configuration has been made correctly. You can search the device in AWDMS software and connect with the device info tool but still, you unable to add the device.  
The issue happened due to the AWDMS license is limited to existing number of devices that has been added to AWDMS software. For this case, you might need to update your existing AWDMS license to add more devices in the software.
1. Before adding your new devices in AWDMS and Ingress software, please check the available number of doors that can be added. You can click on About (i icon) in AWDMS software to check the Available/Total Points.
This information will let you know the available number of new devices that you can add in the software. If the number is shown as 0/1Door(s), it means 0 available device that you can add in the software. This Available/Total Points information is based on the AWDMS license that has been activated before.

2. To add more devices, you must update the existing AWDMS license to increase the number of devices that can be added in one AWDMS software. You can request to update the license from our Timetec Computing Sdn Bhd’s Sales Team at Please make sure to attach all the information below in the email.
    i: Original AWDMS License *-SN.xml file
    ii: Existing device serial number
    iii: New device serial number
3. Once you get the confirmation from our sales team, you can go to About (I icon) in AWDMS software and click Online Update.

4. After you click the Online Update, it will increase the number of available doors that can be added to AWDMS software. Now, you can proceed to add the new devices without issue anymore.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


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