Step-By-Step Guide for Admin to Manage Defect Reports in i-Neighbour

Monday, August 30, 2021 TimeTec 0 Comments

This article is a guide for an Admin to configure and manage the Defect Report module. The Defect Report module centralizes all the defect reports lodged by the Unit Owners, and it manages the report tickets efficiently for the management team. 

Note: All Defect Report settings are available in the i-Neighbour web platform, which is not available in the App.

How To Configure the Defect Report Settings on the Web
Step 1
: Go to Defect Report and navigate Settings (the Cog icon is next to the Ticket Closed button).

Step 2: At the ‘Defect Type’ tab, the Admin can add different types of defects/items. Once you select all items, click the Save button. All added defect types are available in the unit owner’s Defect Report form.
Select type: Door
Enter item type: Frame
Code: E2

Step 3: At the ‘Defect Locations’ tab, the Admin can add different types of locations. Once you add the location, click the Save button. All added locations are available in the unit owner’s Defect Report form.

Step 4: At the Auto Mailer tab, customize your mailer by editing the email subject and text message. Click on the Edit button to amend the Auto Mailer.

Step 5: Next, under the Settings tab, configure the settings for Defect Report module such as Alert Message, Joint Inspection, Person-in-charge, Ticket Prefix, etc.

Step 6: Go to the Defect Eligibility tab to view or edit the defect report eligibility status of each of the unit owners. Click on any of the Edit icons for which the user wants to edit or view the eligibility status of the selected unit owner.

Step 7
: Choose the Start and End date of the validity period for the unit owner to lodge any of the defect reports.

Step 8: Enable the Defect Report Eligibility button. The Developer may disable this button if necessary. Once disabled, the unit owner cannot submit a defect report — Click Submit button to save the changes.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


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