How to Reset User Password for TimeTec Account

Friday, May 21, 2021 TimeTec 2 Comments

Forgot your password? It happens to all of us. In this article we will guide both Admin and User on how to reset the TimeTec account password.  

A. Go to any TimeTec Solution account > click Login
B. Click on the “Forgot your Password?”

C. Insert the registered email address in the column > approve the captcha verification > and click on “Reset Password”

D. Check your email > Click on the icon to change the user password.  

E. Setup the new password > click on “Reset Password” to complete the process. User will be able to access using the new password.

1. Reset user password manually
A. Go to / and login TimeTec Account
B. Go to USER > Manage User
C. Click on the edit user (pencil icon)

D. Go to the “Account Information” > click  on the edit user (pencil icon)
E. Set a new password (the new password set by the admin will be a temporary password)

F. After the password is set, the user can log into his TimeTec account using the new password.
*The system will prompt the user to set a new password when the user logs in with the temporary password.

2. Reset user password by batch (User MUST have validated his email in the system).
A. Go to TimeTec websites ( / /, etc)  and login TimeTec Account
B. Go to USER > Manage User > Select user

C. Click on Manage > Reset User Password

D. Confirm Reset Password for the selected users.

E. A reset password email will be sent to the selected users. The user needs to click on the reset password link and change password accordingly. 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


  1. i forgot the AC900 Admin Password. How to factory reset?

    1. Dear Sir,

      Good day to you.

      Referring to your problem, the only way to remove the Administrator status from the terminal is by using the TCMSv2 or Ingress software if your terminal is connected with the TCP/IP. Kindly refer at for more information about to clear the admin using the tcmsv2 software.

      If you are using TCMSv3 or Ingress software you can remove administrator privilege in Devices > Select device > Other > Clear Admin Privilege (refer

      In case you didn't connect it to the software, please contact your reseller, they will help you to reset the administrator privilege at the terminal because only reseller have the authority to reset the administrator privilege at the terminal.


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