Resolve “Failed to initialize database connection” error message in Ingress MySQL

Monday, October 21, 2019 TimeTec 0 Comments

Whenever a user launches the Ingress MySQL software, an error message “Failed to Initialize Database Connection” will appear. This error message occurs due to the service reboot every time you shut down your PC. The following tips provide you a solution to resolve this problem quickly.

1) Open your PC’s Control Panel > Administrative Tools

2) Open Services

3) Restart MySQL, Ingress Service and Attendance Service

4) Search for Ingress DBInstaller in your PC’s Start Menu > Run DBInstaller > Key in MySQL password > Test Connection > Update Connection > Upgrade Database.
*Note : “root” is an all-time password for mySQL. This is the recommended password for you insert during the first installation of mySQL. 

5) Run Ingress as administrator > Go to System Settings tab > Server > Edit > Tick on ‘Auto start Ingress Server when PC is powered on’ option > Save.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


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