5 Common Errors in TCMS V3/ Ingress Software and How to Fix It

Thursday, December 28, 2017 TimeTec 73 Comments



Introduction

Occasionally, you might encounter into some errors when using TCMS V3 or Ingress software. Don’t
close the program just yet. Here we have compiled 5 common errors in the software and how to
solve it.

Problem 1 - Empty Attendance Sheet


You clicked on the Attendance Sheet and it’s empty! On rare instances, there can be situations
whereby the attendance sheet will appear empty even though it has already been generated for a
few times.

So what do you do? We recommend for you to update the software to the latest version to ensure
that all of the functions are up-to-date and bugs-free. Click on software menu icon to update your
software via Online software update or you can check for the latest version here
 
Problem 2 – Backdate Issue


This issue usually happens when you restore a database that is under a different time zone. The
reason for this is because the time in your current PC does not match with the time inside the
database. Additionally changing the timezone of your computer can result in the Backdate error as
well.

To solve this error, please contact support@fingertec.com for a remote support session
arrangement. Install the Teamviewer software (FingerTec version) at:
support@fingertec.com to start the remote support session.  
Problem 3 - Database Server Connection Error


This issue occurs whenever TCMS V3/Ingress database is not placed under the correct file. For this,
you will need to repair and relocate the database in order for you to run TCMS V3 software.

To repair the database, please refer here:

Problem 4 - TCMS V3/Ingress Services Fail To Start

This problem happen because you do not have the privilege to run the software. Please make sure
that you are login as the Administrator in order for TCMS V3/Ingress services to run smoothly at the
background.

Please note that if you have more than 1 user account within the same PC, you will need to ensure
that during the installation process, you are login under the Administrator account and be sure to run
the installer as an Administrator in order to complete the installation process. Otherwise, you will not
be able to use the software whenever you login into other standard user account in the PC.

Problem 5 - Missing dll File


Normally, certain antivirus software will detect the dll files as a threat and delete the dll files that
allow the software to operate under normal condition. To solve this, just follow the steps below:

1. Download and extract the libusb0.dll. file from this link:

2. Place libusb0.dll in \Windows\System32 (usually located at disk C) if you’re running 32-bit
Windows. On 64-bit Windows, please place the file in \Windows\SysWOW64.

3. Reboot your PC.

4. After rebooting, if you are still getting libusb0.dll error, please do the following:

Press ‘Start‘
Type ‘cmd‘ in search and press Enter.
Type regsvr32 libusb0.dll and press Enter

5. Reopen the TCMS V3 software.

73 comments:

  1. can anyone tell me why there is same clocking time for break and resume for example 10:00 am break and 10:00 am resume, on the attendance sheet and what is resolve it

    ReplyDelete
    Replies
    1. Dear Sir / Ma'am,

      Good day to you,

      Referring to your inquiry, normally the issue occurs when you're using Flexi type schedule as the system will display every single of the transactions made, regardless of double punch.

      To solve the issue, go to the Flexi schedule > General > Set the time for "Double punch for consecutive clocking in a clocking slot if it is within minutes of" option (refer http://prntscr.com/o063gh), then generate the Attendance Sheet.

      Thanks & Best Regards,
      Nursyafawani Kasram binti Mohd Hisham

      Delete
  2. Hi, I have an issue on data download automation, some data will lost, but when I download the attendance manually, it is fine again

    ReplyDelete
    Replies
    1. Dear Mr Low,

      Good day to you,

      May I know which software that you're using and the exact version for your software [ go to software logo ( to left corner ) > click About Us ]. Apart from that, please provide us the screenshot on how you configured the auto download setting too.

      Delete
    2. Hi, I am using software downloaded from Access Control & Time Attendance : Ingress and Select Ingress Server last time, the Ingress version: 3.1.3.10, the screenshot is as the link below, hopefully that's what you required
      https://docs.zoho.com/file/ewiu4323e353d98734e0386cba6128754f87e

      Delete
    3. Hello Mr Low,

      Data lost that you mean is data didnt downloaded into the software or data has been deleted from the device & software?

      If data didnt downloaded automatically via auto download, then you may check/restart mySQL, Ingress and Attendance service should the services stopped working.

      Delete
    4. Hi, for my case, the data didn't download into software, the data is exists in the device, and I could get the data if I download the attendance manually, it is just missing when auto download

      I have tried to restart the PC, and setup the software again, it is working fine, but after a period (about few weeks) then the data missing again, and it missing data continuously day by day, there will be always few missing data, the following are the behavior which may or may not useful for your investigation

      1) The missing data are always from one device(Apparently we have two devices linked to software)
      2) The missing data are always the last record for a user from the device
      3) After data missing, the auto download is still working for download new coming records(eg: the last record is missing for yesterday, but the newly inserted record is downloaded with no prob, it is just not download the last record)

      It is quite troublesome for me to keep restart the PC, hopefully there will be a better solution

      Delete
    5. Regarding the download data issue in the previous Ingress version (3.1.3.10) , I'm suggesting to update the Ingress version to version 3.2.1.4 , below is the link to download:

      Ingress server : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.1.4/Ingress+Server+(MySQL).zip

      Ingress Client : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.1.4/Ingress+(MySQL).zip

      Delete
    6. Hi, I am worried the consequences of update the software, will testing on update and see whether the problem exist or not, thank you for answering

      Delete
  3. Hi Mr Low, good day to you. May I know if the data you required to be downloaded in Ingress is for Time Attendance purpose?

    For your information, we do have a cloud based Time Attendance solution which could connect your existing FingerTec devices with REAL TIME data synchronization capability. With this solution, you will not be required to manually download the data anymore.

    For more info, kindly visit https://www.timetecta.com/hardware or contact me via Skype @marcus.tng. The solution comes with other useful features which you might be interested. Have a good day and looking forward to hear from you soon.

    Best Regards,
    Marcus

    ReplyDelete
  4. hi,

    I cant open my TCMS V3 program. It failed to load.

    Link to the screenshot as follow.
    https://www.dropbox.com/s/vj3qqjxkg277rjt/TCMS%20V3.png?dl=0

    It happened to all three of the office pc.
    I'm using Windows 10 64bit

    Please advise urgently.

    Thank you.

    ReplyDelete
    Replies
    1. Dear Mr Rahim,

      Kindly repair the database in the ODBC setting by referring the link provided below

      http://www.fingertectips.com/2016/10/resolve-failed-to-initialize-database.html

      Delete
  5. Failed to open program crash

    ReplyDelete
    Replies
    1. Hello Sir,

      Referring to your issue, kindly download the programs below and then you need to reinstall TCMSv3 by following the steps below to ensure TCMSv3 can operate properly.

      Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) : https://www.microsoft.com/en-us/download/confirmation.aspx?id=5582

      Microsoft .Net Framework 4.6.2
      https://www.microsoft.com/en-us/download/details.aspx?id=53344

      Microsoft .Net Framework 4.7.2
      http://go.microsoft.com/fwlink/?linkid=863265

      1) Open TCMSv3 folder (Local Disk C > Program Files (x86) > FingerTec > TCMSv3) and copy Ingress.MDB
      2) Paste Ingress.MDB in C:Fingertec backup folder
      3) Uninstall current TCMSv3 Software from Control Panel
      4) Rename TCMSv3 folder as "oldTCMSv3"
      5) Install the latest TCMSv3 installer below
      https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html
      6) Restart your PC
      7) Run TCMSv3 Software and restore the backup database above

      Regards.

      Delete
  6. I have a problem when installing Ingress the message is about service attendance not start

    ReplyDelete
    Replies
    1. Hello Sir,

      Regarding to the issue, please make sure you have login into your PC with full administrator privilege before you can run or install the Ingress software. In the same time, you can try to restart the system services manually by go to Control Panel > Administrator Tools > Services. Restart the Attendance Service, Ingress Service and MySQL service. Regards.

      Delete
  7. when i export attendance sheet the system bug and I have an error : a crash has been detected by ingress

    ReplyDelete
    Replies
    1. Hello Sir,

      Regarding your query, kindly refer to steps below to fix crash error on your TCMSv3 software :

      1) Disable antivirus and firewall
      2) Uninstall TCMSv3 software
      3) Download, extract, and run the TCMSv3 installer below as an administrator : https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html

      4)Download and install Microsoft .NET Framework 4.6.2 from this link :
      https://www.microsoft.com/en-us/download/confirmation.aspx?id=53344

      5)Reboot your pc.

      Delete
  8. When I download users from the devices, no users are shown. I registered user fingers on the device but cannot download in the ingress server.

    ReplyDelete
    Replies
    1. Dear Sir / Ma'am,

      Good day to you,

      Kindly inform us your Ingress version. Click on Ingress icon on top left > About Us.

      If it is not the latest version which is v3.2.2.22, please update it by following the steps below and see whether the issue persists.

      Make sure to turn off antivirus and firewall before you proceed.

      1) Backup your database in System Settings > Database Configuration > Browse Database Server Backup Path > Backup
      2) Uninstall FingerTec Ingress from Control Panel
      3) lnstall the latest Ingress version from the link below

      Ingress server:
      https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.2.22/Ingress+Server+(MySQL).zip

      4) Restart your PC

      Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.

      Thanks & Best Regards

      Delete
  9. Hello sir..i have successfully install ingress server and client same version and follow your manual without any problem..but the problem came when try to login from ingress client into ingress server..i already test my database connection and no problem.

    ReplyDelete
  10. Hello Amaz,

    Regarding to the problem, you can refer to the following article on how troubleshoot the connection problem between Ingress Server and Ingress Client if you cannot open or run the Ingress Client.

    http://www.fingertectips.com/2015/12/troubleshooting-ingress-server-client.html

    Best Regards.

    ReplyDelete
  11. السلام عليكم ورحمة الله وبركاته
    وبعد
    ارجو ممن مرت عليه هذه المكشله ولدية الحل إفادتي بشكل عاجل وله مني جزيل الشكر ووافر الدعاء
    تواجهني مشكلة بأجهزة البصمة وهي كالتالي
    المشكلة هي تعليق الأجهزة وعدم استطاعة التبصيم فيها او اعادة تشغيلها من النظام (يجب علي التوجه للأجهزة بشكل مستمر لقفلها يدويا واإعادة تشغيلها

    ReplyDelete
    Replies
    1. Dear Sir/ Madam,

      Good day to you.

      In regards to your inquiry, please let us know what is the software and device model that you are using? In meantime, you can try to reset the device to factory setting and monitor the device if the device is keep hanging or not. Please make sure you have download the user data and attendance data from the device before you reset the device. Sometimes, the device can hang if there is network problem. Kindly follow the steps above so that we can see the result later.

      Delete
  12. Good day. I need help in my attendance report. there are times our workers worked from morning until late night,once they punch after 11pm it foes not appear in the report. Any advice? regards

    ReplyDelete
  13. Why I can't install ingress? the installation wizard just pop up for seconds then gone. Nothing happen. Help please!

    ReplyDelete
    Replies
    1. Hello Sir,

      May I know what version of windows you are using? Please check with your computer as the following is the minimum requirement for the Ingress Software

      • Operating system: Windows 8, Windows 10, Windows Server 2012
      • Processor: Intel® Core® 2 Duo 2.5 GHz or higher
      • Memory: 3GB of RAM or higher
      • Hard drive: 80GB
      • Resolution: 1024 x 768 or higher

      Delete
  14. good day..
    when i uplaod user names a crash message has been occured
    what can i do ?

    ReplyDelete
  15. Good day to you sir/madam

    i have a problem regarding attendance sheet.When i want to view from the 1st of the month it only show start from 23.09.2020 until 30.09.2020..how do i retrieve the data back??

    ReplyDelete
    Replies
    1. Hello Sir,

      Good day to you.

      Regarding your query, please go to the User tab and double click 1 user, and check on the issuance date. Please make sure that the issuance date must be prior to 1st of September (eg : 1/1/2020).

      If you change the issuance date, please regenerate the Attendance Sheet from the Scheduling & Attendance menu and check if you are able to view the log from the first of the month.

      Delete
  16. i have a problem with this message : back dates is not allowed

    ReplyDelete
    Replies
    1. Hello Sir,

      To solve this error, please contact support@fingertec.com so that we can provide you the proper solution.

      Delete
  17. Hi, I have another problem.. after I 's set up the ingress I cant open Attendance tab I clicked it many times but nothing show up, so is that a missing module in my copy or what?

    ReplyDelete
    Replies
    1. Hello Sir,

      Good day. For your info, you have to add and activate a device under Devices Module first before able to access to the Attendance Module. Thus, please add and activate your device first before start using the Ingress Software.

      Delete
  18. Hello Madam

    The error with the software installation "Error 1920. Service (TCMS V3 Service) failed to start. Verify that you have sufficient privileges to start system services.
    I am also installing with the admin account. Any suggestions?

    ReplyDelete
  19. I cant open my TCMS V3 program in my office. It failed to load. It stated problem backdate Issue. How to solve this error? thank you

    ReplyDelete
  20. Hi
    The error is displayed as "failed to connect device "when i download transaction log .
    tell me the solution for that please...

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you,

      In regards to your inquiry, kindly refer to the steps below to troubleshoot your issue:

      1) Check the connection between the device and the software, if you are using TCP/IP connection, ping the device IP address at command prompt, “e.g ping 192.168.1.190”. Please make sure that you get a stable reply from the connection test. Kindly liaise with your IT personnel if you need assistance in the network troubleshooting process.

      You may refer to the link below on how to troubleshoot your network issue:
      http://www.fingertectips.com/2016/02/understand-how-to-troubleshoot_25.html

      2) Once confirmed you get a stable reply from the connection test. Please download the device info tool to test the device connection and make sure you can view all the device details. Insert the device IP address and click on Connect.

      https://s3.amazonaws.com/files.fingertec.com/Husna/Basic+Tool/FTDevInfo.exe

      3) Reactivate device in TCMSv3

      Thanks & Best Regards

      Delete
  21. Dear Sir,

    Good day to you.

    In regards to your inquiry, you will not be able to view the attendance sheet if there’s no setting for the Group Duty Roster for the New Year. To set the Group Duty Roster for New Year, go to Attendance > Group Duty Roster, then select the desired year at the top right of the window (refer https://prnt.sc/wbx5qa). Then, click Edit > Auto Schedule > Set the correct Day Type and Schedule > click OK (refer https://prnt.sc/wbxaet). Next, go to Attendance Sheet > Click Generate > Select all users > Select date range for 1/1/2021 - 31/1/2020 > Click OK (refer https://prnt.sc/wbxbq5). You can refer tips from link below for more details.

    https://www.fingertectips.com/2019/02/how-to-configure-holiday-setting-and.html

    ReplyDelete
  22. Hello Admib

    The error with the software installation "Error 1920. Service (TCMS V3 Service) failed to start. Verify that you have sufficient privileges to start system services.
    I am also installing with the admin account. Any suggestions?

    ReplyDelete
    Replies
    1. Hello Sir,

      May I know what version of windows you are using? Please check with your computer as the following is the minimum requirement for the TCMSv3 Software

      • Operating system: Windows 8, Windows 10, Windows Server 2012
      • Processor: Intel® Core® 2 Duo 2.5 GHz or higher
      • Memory: 3GB of RAM or higher
      • Hard drive: 80GB
      • Resolution: 1024 x 768 or higher

      Delete
  23. My problem with version 3...the downloaded attendance is empty...if i will update the software...need to reinstall the software?need to backup?

    ReplyDelete
    Replies
    1. Dear Sir / Ma'am,

      May I know whether the issue happens starting from 1/1/2021? Kindly be informed that every new year you have to reschedule your roster(s). Go to your first roster > Edit > Auto Schedule > Make sure the schedule assigned is correct > OK & Save (refer here: http://prntscr.com/whyawv & http://prntscr.com/whyc4v). Then repeat the same steps for other roster(s).

      Once you have rescheduled the roster, generate the attendance sheet for the data to display accordingly (refer here: http://prntscr.com/whyfyl).

      If the issue persists, please send your backup database to support@fingertec.com along with the User ID and date affected as our reference in checking the issue.

      Thanks & Best Regards.

      Delete
  24. HI, my customer got problem tmv3 crash,i check it they used 4.8 Net Framework is that okay?

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you.

      In regards to your inquiry, please try to reinstall the software to latest version. You can follow below steps on how to do fresh installation.

      Make sure to turn off antivirus and firewall before you proceed.

      1) Open TCMSv3 folder (Local Disk C > Program Files (x86) > FingerTec > TCMSv3) and copy Ingress.MDB (backup database)
      2) Paste Ingress.MDB in C:Fingertec backup folder
      3) Uninstall current TCMSv3 Software from Control Panel
      4) Rename TCMSv3 folder as "oldTCMSv3"
      5) Install the latest TCMSv3 installer below
      https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html
      6) Run TCMSv3 Software and restore the backup database above

      Delete
  25. Azril already reinstall sofware by follow your instruction 1-6 ,but still TMV3 crash have any idea?

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you,

      Please provide us your teamviewer or ultraviewer credentials so that we can assist you further. Kindly be informed that we can support teamviewer version 12 or below only. You can download our FingerTec Teamviewer software at:

      https://www.fingertec.com/download/FT-RemoteDesktopSupport.zip


      Delete
  26. Sir/madam: re:TCMSv3...if i downloaded the attendance sheet the time we did not log inn does not appear the dates blank...supposed to it should be appear even though no log inn...salamat

    ReplyDelete
    Replies
    1. Dear Sir / Ma'am,

      Good day to you,

      Can you provide us some screenshots so we can understand the issue better. You may send an email to support@fingertec.com on above issue together with the screenshot as our team can assist you further.

      Thanks & Best Regards.

      Delete
  27. TCMSv3...saturday, sunday and and no loginn does not appear in the downloaded attendance sheet...how to fix po suppossed to be it should be appear blank even it has no loginn...thank you.

    ReplyDelete
    Replies
    1. Hi,

      Please try to generate your Attendance Sheet and see if the issue can be resolved. Make sure to select the correct date range before you generate it.

      Refer to this screenshot: http://prntscr.com/xyjaf6

      If the issue persists, kindly provide us a copy of your backup database for us to check. Go to System Settings > Database Configuration > Database Management > Backup (refer here: http://prntscr.com/w36zvk). If the database is quite large, please upload to any sharing website such as www.sendspace.com or google drive then provide us the download link.

      Thanks & Best Regards.

      Delete
  28. hi i am having an issue regarding the software that always popping up message saying "database server connection error" , are there any fix for this ?, thanks

    ReplyDelete
    Replies
    1. Dear Sir / Ma'am,

      Good day to you,

      Please try to repair your database by following the tips below.

      https://www.fingertectips.com/2016/10/resolve-failed-to-initialize-database.html

      If the issue persists, please reinstall your TCMSv3 to the latest version (v3.1.1.1) by following the steps below:

      1) Open TCMSv3 folder (Local Disk C > Program Files (x86) > FingerTec > TCMSv3) and copy Ingress.MDB (backup database)
      2) Paste Ingress.MDB in C:Fingertec backup folder
      3) Uninstall current TCMSv3 Software from Control Panel
      4) Rename TCMSv3 folder as "oldTCMSv3"

      5) Install the latest TCMSv3 installer:
      https://s3.amazonaws.com/files.fingertec.com/Software+Releases/TCMSV3/2021/v3.1.1.1/TCMSv3.zip

      6) Run TCMSv3 Software and restore the backup database above in System Settings > Database Configuration > Database Management > Restore

      Thanks & Best Regards

      Delete
  29. hi
    i have problem in my ingress Server it is one day i didn't have attendance but the is fingertech device is recording employs attendance

    ReplyDelete
    Replies
    1. Hello,

      If the data is still in the Fingertec Device, it still be able to download to Ingress Software. Try to download from the device again and check in the Data Audit list in the Ingress Software as all downloaded data will be stored in the Data Audit list. Once the data is showing in Data Audit list, then it will be able to show in the Attendance Sheet accordingly once generated.

      Delete
  30. i tried to download from device but is stay the sturdy no download any data for the sunday

    ReplyDelete
    Replies
    1. Hello Sir,

      Please check from the data audit list if the data for Saturday and Sunday is available or not. You also need to make sure that you have inserted the time for IN and OUT in the clocking schedule for Saturday and Sunday, then generate the Attendance Sheet for Saturday and Sunday.

      Delete
  31. hello! my ingress crashed all of a sudden. what is the best remedy to do?

    ReplyDelete
  32. Hi Sir, i have an issue on some user's attendance cannot be shown in attendance sheet but others were fine. Check to Data Audit List can see the data but it didn't show in attendance sheet. Found out the difference with others is the column "In/Out" was empty.

    ReplyDelete
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    ReplyDelete
  34. I have issue with Ingressus controller connection not stable up and down

    ReplyDelete
  35. hello...i have problem in my client ingress.
    i already set the schedule shift
    why when i generate log from.device, when user forget to clock out, why its shows punch out when user punch in on next day schedule

    ReplyDelete
  36. Good Morning,
    we are one of the users who use your software TCMC V3 for fingerprinting,
    now we have a problem for one of the devices which can not show the attendance data of the last 3 days starting from 13 March 2022.
    We tried all possible solutions, but unfortunately, we couldn’t fix the problem.
    so, we appreciate your support to arrange the needful for this issue.

    Thank you & waiting for your reply.

    ReplyDelete
  37. One of our clocks, TA100C is one hour fast. When we sync with TCMv3 on PC this is the result. All other clocks synced this way are fine. DST settings on clock are correct, same as all others. Firmware is different though on this clock. Seems the FT tool is no longer available?

    ReplyDelete
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    ReplyDelete
  39. Dear Sir.
    I've issue in pulling attendance from machine , the process is always stopping on 40%

    ReplyDelete
  40. Hello
    I have a problem empty attendance sheet i update with the new version but still empty attendance sheet
    any suggestion?
    thank you

    ReplyDelete
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    ReplyDelete
  42. hello good day. when i click on the attendance tab of ingress, it is causing error and need to close. what is the possible problem here? when i try to generate attendance report, it only show until 28 Feb. Hope some one gives an answer. TIA

    ReplyDelete
  43. Hi sir Good day to you.
    issue is that when i install TCMS V3 Software the following tools not work by clicking (Monitoring, Scheduling & Report ). Others tools work properly but these three tools not response in any way plz
    guide me how to resolve this issue, Thanks.

    ReplyDelete
  44. Good day. need help to solve the issue : I can not Upload users if not login as domain admin even i have full user roles. Thanks to help

    ReplyDelete
  45. attendance module are not working well.. clock out data missing on attendance sheet while on transaction log the data captured very well.. i've try redownload & regenerate but still missing..

    ReplyDelete

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