Resolve “Failed to initialize database” error message in TCMS V3 & Ingress (MDB)

Tuesday, October 18, 2016 FingerTec 9 Comments





INTRODUCTION
TCMS V3 and Ingress (MDB) utilize Microsoft Access Database, a small sized database with 2GB size limit, to ease database management, particularly for small and medium sized company. Ingress also supports MySQL database, a more suited database for large company usage, and TCMS V3 will follow suit shortly. It is important to make sure that your database is in good condition before you proceed with any other actions.

In TCMS v3 or Ingress (MDB), when the database is corrupted, an error message as shown below will be shown when you launch the software. This tip provides a way to repair this situation easily.


BENEFITS
By knowing how to resolve this error, you would not panic when it happens, and you could continue with your other tasks without having to reach FingerTec support.

PROCESS
1) Open your PC’s Control Panel > Open Administrative Tools


2) Open ODBC Data Sources (32-bits)


3) Go to System DSN and select TCMS v3 or Ingress (depending on which software that you are using), then click “Configure”


4) Click Repair


5) Click OK


6) The system will display that the database has been repaired.


7) Once completed, run Ingress or TCMS v3 again, and check if the problem persists.

9 comments:

  1. I have a database connection error this article was not useful. I can post error logs if needed. Can you advise?

    ReplyDelete
    Replies
    1. Hi Sir,

      Good day to you,

      Regarding your issue, please send the screenshot error message to support@fingertec.com and please provide us with your TCMSv3 database for further checking too.

      To check the database file:
      Right click on TCMSv3 icon > Click Open file location > C:\Program Files (x86)\FingerTec\FingerTec TCMS V3\TCMS V3 [by default] > send to us the file named as ingress.mdb

      Delete
  2. Hi, I cannot find tcmsv3 under System DSN. Please help!

    ReplyDelete
  3. Dear Sir,

    Good day to you,

    Please refer the troubleshooting guideline below to resolve the System DSN issue

    1) Go to Administrative tool > Right click on ODBC Data Source > Select Properties [ refer http://prntscr.com/memzoo ]

    2) Go to Shortcut tab, copy the path below and replace these in your PC [ refer http://prntscr.com/men0u8 ] > Apply > save

    Target:%windir%\syswow64\odbcad32.exe
    Start In:%windir%\syswow64

    ReplyDelete
    Replies
    1. Dear Sir, thank you, it worked. I can find the tcmsv3 on System DSN now, but the Repair didnt work, It is rolling for hours now

      Delete
    2. Hello Sir,

      If the problem still persist and you cannot repair the database successfully, kindly try to uninstall the software from Control Panel then reinstall back with the latest installer file. You can download the latest installer file for TCMSv3 from below link.

      https://www.fingertec.com/softwareupdate/TCMSV3/software-tcmsv3_download_e.html

      Regards.

      Delete
  4. Thanks, It worked.

    ReplyDelete
  5. If I done all the things but still the same error come out?

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you,

      In regards to your inquiry, please provide the error message that you're facing in your software by sending an email to support@fingertec.com

      Delete

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