How to Lodge a Feedback Report for Common Area to the Building Management Team via i-Neighbour Mobile App
A defect report is generally placed by house purchasers and/or owners that identify and describe any defect items in their house or unit. It benefits the developers at replicating the defect and fixing it efficaciously.
However, when it comes to defect items found in the common area, such as the lift, sharing facilities and the parking lot. Most owners did not find an easier way to lodge these issues with the management team due to unreliable channels of communication. Via i-Neighbour mobile app, owners and house purchasers can immediately lodge a report using “Feedback / Inquiry" sending it directly to the building management team.
Following are the steps on how to submit a “Feedback/Inquiry” via i-Neighbour.
Step 1: Launch the i-Neighbour App > select “Feedback”
Step 2: To lodge a new Feedback/Inquiry, tap on the ‘+’ icon
Step 3: Add feedback report
3.1 - Specify location (My unit or Public Area). For public area, please specify the exact location, for example, P1 Elevator
3.2 - Select incident / defect type
3.3 - Put some remark (optional)
3.4 - User can toggle on/off button whether to allow management to share within the neighbourhood community
3.5 - User can also attach some photo/video (not larger than 25MB)
Step 4: Click Submit to proceed
4.1 - If you turn on ‘Allow management to share with neighbourhood’, the system will ask for a second confirmation check for your permission to share
4.2 - Then system will upload the feedback/Inquiry
4:3 - All the reported items will show in the folder (Folder will be created automatically based on incident reported by unit owner)
Step 5: Management Team (Admin) will receive the report, and once they begin to rectify the reported issue(s), they will click on the button “Mark as in-Progress”. You will then receive a notification in your i-Neighbour app.
Step 6: After the issue has been fully rectified, the management team will select “Mark as resolved” and closed the case. Unit owners will receive notification in their i-Neighbour mobile app as their defect progress remark.
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at firstname.lastname@example.org, we will update it as soon as possible.