5 Common Errors in TCMS V3/ Ingress Software and How to Fix It

Thursday, December 28, 2017 FingerTec 10 Comments



Introduction

Occasionally, you might encounter into some errors when using TCMS V3 or Ingress software. Don’t
close the program just yet. Here we have compiled 5 common errors in the software and how to
solve it.

Problem 1 - Empty Attendance Sheet


You clicked on the Attendance Sheet and it’s empty! On rare instances, there can be situations
whereby the attendance sheet will appear empty even though it has already been generated for a
few times.

So what do you do? We recommend for you to update the software to the latest version to ensure
that all of the functions are up-to-date and bugs-free. Click on software menu icon to update your
software via Online software update or you can check for the latest version here
 
Problem 2 – Backdate Issue


This issue usually happens when you restore a database that is under a different time zone. The
reason for this is because the time in your current PC does not match with the time inside the
database. Additionally changing the timezone of your computer can result in the Backdate error as
well.

To solve this error, please contact support@fingertec.com for a remote support session
arrangement. Install the Teamviewer software (FingerTec version) at:
support@fingertec.com to start the remote support session.  
Problem 3 - Database Server Connection Error


This issue occurs whenever TCMS V3/Ingress database is not placed under the correct file. For this,
you will need to repair and relocate the database in order for you to run TCMS V3 software.

To repair the database, please refer here:

Problem 4 - TCMS V3/Ingress Services Fail To Start

This problem happen because you do not have the privilege to run the software. Please make sure
that you are login as the Administrator in order for TCMS V3/Ingress services to run smoothly at the
background.

Please note that if you have more than 1 user account within the same PC, you will need to ensure
that during the installation process, you are login under the Administrator account and be sure to run
the installer as an Administrator in order to complete the installation process. Otherwise, you will not
be able to use the software whenever you login into other standard user account in the PC.

Problem 5 - Missing dll File


Normally, certain antivirus software will detect the dll files as a threat and delete the dll files that
allow the software to operate under normal condition. To solve this, just follow the steps below:

1. Download and extract the libusb0.dll. file from this link:

2. Place libusb0.dll in \Windows\System32 (usually located at disk C) if you’re running 32-bit
Windows. On 64-bit Windows, please place the file in \Windows\SysWOW64.

3. Reboot your PC.

4. After rebooting, if you are still getting libusb0.dll error, please do the following:

Press ‘Start‘
Type ‘cmd‘ in search and press Enter.
Type regsvr32 libusb0.dll and press Enter

5. Reopen the TCMS V3 software.

10 comments:

  1. can anyone tell me why there is same clocking time for break and resume for example 10:00 am break and 10:00 am resume, on the attendance sheet and what is resolve it

    ReplyDelete
    Replies
    1. Dear Sir / Ma'am,

      Good day to you,

      Referring to your inquiry, normally the issue occurs when you're using Flexi type schedule as the system will display every single of the transactions made, regardless of double punch.

      To solve the issue, go to the Flexi schedule > General > Set the time for "Double punch for consecutive clocking in a clocking slot if it is within minutes of" option (refer http://prntscr.com/o063gh), then generate the Attendance Sheet.

      Thanks & Best Regards,
      Nursyafawani Kasram binti Mohd Hisham

      Delete
  2. Hi, I have an issue on data download automation, some data will lost, but when I download the attendance manually, it is fine again

    ReplyDelete
    Replies
    1. Dear Mr Low,

      Good day to you,

      May I know which software that you're using and the exact version for your software [ go to software logo ( to left corner ) > click About Us ]. Apart from that, please provide us the screenshot on how you configured the auto download setting too.

      Delete
    2. Hi, I am using software downloaded from Access Control & Time Attendance : Ingress and Select Ingress Server last time, the Ingress version: 3.1.3.10, the screenshot is as the link below, hopefully that's what you required
      https://docs.zoho.com/file/ewiu4323e353d98734e0386cba6128754f87e

      Delete
    3. Hello Mr Low,

      Data lost that you mean is data didnt downloaded into the software or data has been deleted from the device & software?

      If data didnt downloaded automatically via auto download, then you may check/restart mySQL, Ingress and Attendance service should the services stopped working.

      Delete
    4. Hi, for my case, the data didn't download into software, the data is exists in the device, and I could get the data if I download the attendance manually, it is just missing when auto download

      I have tried to restart the PC, and setup the software again, it is working fine, but after a period (about few weeks) then the data missing again, and it missing data continuously day by day, there will be always few missing data, the following are the behavior which may or may not useful for your investigation

      1) The missing data are always from one device(Apparently we have two devices linked to software)
      2) The missing data are always the last record for a user from the device
      3) After data missing, the auto download is still working for download new coming records(eg: the last record is missing for yesterday, but the newly inserted record is downloaded with no prob, it is just not download the last record)

      It is quite troublesome for me to keep restart the PC, hopefully there will be a better solution

      Delete
    5. Regarding the download data issue in the previous Ingress version (3.1.3.10) , I'm suggesting to update the Ingress version to version 3.2.1.4 , below is the link to download:

      Ingress server : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.1.4/Ingress+Server+(MySQL).zip

      Ingress Client : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.1.4/Ingress+(MySQL).zip

      Delete
    6. Hi, I am worried the consequences of update the software, will testing on update and see whether the problem exist or not, thank you for answering

      Delete
  3. Hi Mr Low, good day to you. May I know if the data you required to be downloaded in Ingress is for Time Attendance purpose?

    For your information, we do have a cloud based Time Attendance solution which could connect your existing FingerTec devices with REAL TIME data synchronization capability. With this solution, you will not be required to manually download the data anymore.

    For more info, kindly visit https://www.timetecta.com/hardware or contact me via Skype @marcus.tng. The solution comes with other useful features which you might be interested. Have a good day and looking forward to hear from you soon.

    Best Regards,
    Marcus

    ReplyDelete

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