Learn Troubleshooting for Missing Attendance in Ingress & TCMS v3

Friday, December 16, 2016 FingerTec 24 Comments



Introduction 
New users always encounter problem with missing attendance data and transaction data. Fret not! There are steps to troubleshoot these errors. Data enters the Attendance Listing & Attendance Analysis Reports based on the attendance sheet generated in the software. Therefore, in case of any data missing from the reports, the first step to do is to check the data and information in the Attendance sheet.

Benefits
Now, you can troubleshoot the missing data on your own!

Process
First of all, you  need to download all the transactions from device by going to the Attendance tab > Download > select device > OK.

The transactions downloaded from the devices into Ingress will be listed in the Data Audit List. You could also check your transaction data from the Attendance tab > Data Audit List. Please make sure to select the correct date range when doing the troubleshooting. Check whether the data is already exist in the data audit list of the software.

If the data did not appear in the Data Audit List, try another possible solution, try download the transaction data using Automatic Download Time. To set the download run time, go to System Settings > System Parameter Setting > Attendance > Specify 2 Daily Download Intervals…> Set the times accordingly > save and let the Ingress server run within the set times.

It is important to check the Issuance Date of the user. The user attendance sheet will not appear if the issuance date is set before the current date.

The Attendance sheet is generated based on the data audit list and the clocking schedule setup. Hence, after you have confirmed that the Data Audit List contains the transaction data of the user, check the Group Duty Roster and the Clocking Schedule settings.
 
If there are any changes made in the Clocking Schedule or the Group Duty Roster for the user and to make sure that the data enters attendance sheet accordingly, you need to generate the attendance at the Ingress > Attendance > Attendance Sheet > Generate > Select User ID and Date range> Ok.

This tip will come handy when you have your attendance data missing. Give this tip to your technical personnel to practise on. They will catch up in no time at all.

24 comments:

  1. I saw my data in the Audit Log, however, I press generate in the attendance sheet... it is still showing the employee name but not the timing... what's wrong?

    ReplyDelete
    Replies
    1. I found that I need to purge the audit data and the re-download the data again to solve the issue... is this a bug?

      Delete
    2. FYI. I am using the latest ingress v3.0.8.12 and TA500 device with firmware v6.60 Jun 23 2015.
      This is a fresh installation.

      Delete
    3. Dear Kidd,

      Good day to you.

      Regarding on your issue, we would like to suggest you to connect your TA500 with TCMSv3 Software. Because the TCMSv3 Software is a time attendance software and it's comes bundles with time attendance devices (Such as TA100C and TA500)

      You can download the latest TCMSv3 Software version, from this link : https://s3.amazonaws.com/files.fingertec.com/Software+Releases/TCMSV3/8-TCMSv3+v2.0.3.2+(27-12-2016)/TCMSv3_v2.0.3.2.zip


      Delete
    4. Hi, Yusri

      Appreciate your prompt reply. However, we have many branches distributed in Johor. We have many admin staff need to manage their users & attendance while our company want to centralize the DB.

      I found that TCMSv3 is more like standalone client, but Ingress support MySQL DB which fulfill my needs.

      Delete
  2. This comment has been removed by the author.

    ReplyDelete
  3. Hi Kidd
    Good day to you,
    As per Mr. Yusri explanatiion, we stronly recommend that TA500 terminal run on TCMS V3 software. For your kind information, TA500 terminal is not designed for connection on Ingress software. Kindly take note that, to centralize the data from different branches to 1 location, you can alternatively perform port forwarding at your terminals, where all devices can be activated at main branch to TCMS V3 software and transfer the data accordingly.

    Thank You.

    ReplyDelete
    Replies
    1. Actually the device works well with the ingress... It is obviously a software bug that ingress did not use the downloaded audit data when generate button is pressed.
      Step to reproduce this bug...
      1. Create a schedule and roster assigned to user as usual
      2. User perform in & out
      3. administrator change some settings in the schedule
      4. administrator press generate button will show blank in the attendance sheet and report.
      Workaround: purge the downloaded data in "Data Audit List" and then re-download it from the device... it magically repopulate the clocking timing again!
      Hopefully it will help your software dev to include the bug fix in next version.

      Delete
  4. Hi Sir,
    Thanks for your kind feedback. Please make a backup of your data base, and forward to us to support@fingertec.com so that we can check the issue you are facing further. In addition to that, please provide us the sample user ID and the date (the relevant screen shots), if there are any, when the attendance issue has occurred so that we will be able to assist you accordingly.

    Thank you.

    ReplyDelete
  5. V3 : I have problem with retrieving the REMARK messages after a day; eg. staff came in late due to personal reason so I clicked on the remark to select appropriate remark, so that it shows next to the staff name; it does show the whole time of that particular day only. The day after when I view, the remark disappeared next to the staff name. Pls help.

    ReplyDelete
    Replies
    1. Hi Betty Leong,

      Referring to the problem, kindly share with us the screenshot picture that can show us the actual problem by emailing to support@fingertec.com before we can advice you further. Appreciate your feedback.

      Delete
  6. Hi,
    I had set the auto download and auto generate in the setting.
    This issue keep happened and the user refused to manual click the generate button since we have the auto generate function.
    Is there any other solution to permanent solve this issue ?

    ReplyDelete
  7. I am pulling my hair out with this software! Same issue that the Attendance sheet is completely blank but the audit data is there. Tried everything anyone has suggested, including all the above and ended up completely reinstalling Ingress on a new server and restoring a DB backup and still no luck. Likely a data issue but I don't want to have to start from scratch rebuilding my user list etc, and the remote machine doesn't have the full historic attendance data I need in the log file anymore. I have tried contacting Fingertec, no response and my local agent is as much use as a chocolate teapot. Any other ideas out there?

    ReplyDelete
    Replies
    1. Dear James,

      Good day to you,

      Firstly, may I know which software that you're using either TCMSv3 or Ingress? Besides that, please inform us which existing software version that you're using, go to Ingress/TCMSv3 icon > click About Us

      Delete
  8. Replies
    1. Dear James,

      Good day to you,

      If you're using Ingress MySQL, please close all application > restart MySQL, Ingress Services and Attendance Service > Run Ingress DB Installer > Open the Ingress Software and check whether the problem still appear or not.

      To restart MySQL, Ingress service and Attendance service: Start > Control Panel > Administrative Tools > Services > restart MySQL / Ingress Services / Attendance Service

      To Run Ingress DB Installer : Start > All Program > FingerTec Ingress > Ingress DB Installer > Key In MySQL password > Test Connection > Update Connection > Upgrade Database.

      If you're already using version 3.1.1.10, the server date and release date in the DBinstaller should be 20170605 [ refer http://prntscr.com/g3hlvw]. If it still show the previous date, you might be facing issue with the attendance as the date of the database still do not updated yet with the existing Ingress version. Please ensure both server date and release date are the same.

      Delete
  9. Hi Dear,
    My attendance machine timing is some time wrong what should i do?

    ReplyDelete
    Replies
    1. Hello Dear,

      Referring to the problem, please check your Device's Webserver IP setting, press Menu > Comm > Webserver IP address and make sure it set to 0.0.0.0. In the same time, you can check the status of CMOS battery (the 3volt battery on the MCU Board) inside the terminal whether it still in good condition or not. If the CMOS battery already weak, you can try to change it and then monitor the device timing again. Regards.

      Delete
  10. I have the same issue as james but instead of ingress i am using TCMS v3 software.
    Please HELP

    ReplyDelete
    Replies
    1. I hae all the User's clock in/out data but on the attendance sheet all the users would be displayed with their Clock in info only. No lunch, clock out, or weekend work schedule shows on the attendance sheet. Again please help!!!!

      Delete
    2. Dear Sir,

      Good day to you,

      May I know which TCMSv3 version that you're using, go to TCMSv3 icon > click About Us. If you're using an older version, please installl the latest version 2.1.1.9 from the link below:

      https://s3.amazonaws.com/files.fingertec.com/Software+Releases/TCMSV3/16-TCMSv3+v2.1.1.9+(31-08-2017)/TCMSv3.zip

      1- Backup the existing database [ go to system settings > database configuration > backup ]
      2- Uninstall the TCMSv3 software in the control panel
      3- Re-install by using the latest version from the link above

      If the issue still persist after updated the version above, please provide the TCMSv3 database so that we can the schedule setting. You may send the database to support@fingertec.com

      If the database quite large, you may upload the database to www.sendspace.com. Please provide us a complete details to ease the troubleshooting process.

      1) sample user ID
      2) Date range [ ex: 4/10 ]
      3) Expected IN and Out on the stated date range

      Delete
    3. Followed steps above and problem still persist.
      Just sent out an email to support@finertec.com with attachment.
      Waiting on your reply.

      Thanks

      Delete
  11. Hello,
    Is there a direct number for support?
    I've gone back and forth with emails and haven't gotten anywhere.
    Please advise.

    Thank you.

    ReplyDelete

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