Problems While Updating Firmware Or Language Pack

Thursday, April 26, 2012 FingerTec 10 Comments


In electronic / computing terms, "Firmware" refers to a small program or data structure that internally control various electronic devices. FingerTec terminals employ firmwares to operate its basic as well as high-level functions. By updating the firmware, we can fix bugs or add features to the device. This process involves loading a binary image file into the terminal. If the terminal’s firmware is outdated or corrupted, the FingerTec terminal will cease to work correctly and will result in slow response or even freeze. It is recommended to update the terminal’s firmware before performing any troubleshooting to the terminal.

There are a few issues to take note of while updating the firmware or language pack into the terminal:

  1. Make sure that the computer is installed with the TCMSv2 software. Without the TCMS V2 software, the firmware or language pack tool will not launch correctly. You can download the latest version of TCMSv2 software here.
  2. Disable the firewall or anti-virus software. Some of the firewall or anti-virus software will block the communication from the firmware or language pack tool to the terminal. You will need to disable the firewall or anti-virus software and update the firmware or language pack. Upon successfully updating the firmware or language pack, you may enable the firewall or anti-virus software.
  3. Disable the WiFi connection. Currently the firmware or language pack can only be updated using the LAN cable. If you update the firmware or language pack using the WiFi connection, the firmware in the terminal will be faulty or sometimes corrupted.
  4. Make sure you update the correct firmware to the respective terminals. We a few terminals with different core boards within a same model. Please refer to the list below:

  • Q2i & TA200 Plus (FEM500)
  • Q2i & TA200 Plus (FEM510)
  • Q2i (FEM600)
  • TA200 Plus (FEM600)
  • i-Kiosk 100 (FEM500)
  • i-Kiosk 100 (FEM510)
  • i-Kiosk 100 (FEM600)
  • i-Kiosk 100 Plus (FEM500)
  • i-Kiosk 100 Plus (FEM600)
  • Face ID 2 (FEM600)
  • Faec ID 2 (FEM800)
  • R2 (FEM500)
  • R2 (FEM565)


You will need to determine your terminal’s platform before updating the firmware. To check the terminal’s platform, you may download the FingerTec Device Info Tool here. Extract the Device Info Tool and insert the terminal’s IP Address and click Connect.


The Device Info Tool will display the terminal’s details as per the screenshot below: 

Please download the firmware according to the Platform type. To download the firmware: http://tips.fingertec.com/tips-download-firmware.php


The black & white screen models such as TA100, R2, Kadex and etc have a limited storage space. The terminal can only store up to 2 languages. Please download the transaction logs before updating the language pack to free up more storage space. If your terminal already has 2 languages installed, you will need to delete the existing language before updating a new one. To delete the language, download the language removal tool here. Extract the file and follow the instruction manual to remove the language.


Written by: Vincent

10 comments:

  1. This was a good suggestion that you put up here...dude…..hope that it benefits all the ones who land up here. 
    Electrical Wholesalers

    ReplyDelete
  2. WHAT IF THERE WAS A MISTAKE AND THE WRONG FIRMWARE WAS UPLOADED TO A DEVICE SAY A Q2I FEM 600 INSTEAD OF FEM 500 AND THE DEVICE CANNOT FINISH BOOTING. WHAT CAN THE BE DONE TO SOLVE THE PROBLEM

    ReplyDelete
  3. Hi Sir

    If you update the wrong firmware version into your device. We will send you a loading hang firmware to solve the problem or provide us your team viewer id and password so that we can assist you remotely.

    You can download our FingerTec Teamviewer software at: http://www.fingertec.com/download/FT-RemoteDesktopSupport.zip or you may also contact us via skype at http://www.fingertec.com/ver2/skype/skype-technical.html

    ReplyDelete
  4. can fingertec face id 2 firmware update by boots
    becuse after firmware update not work show only screen start and show black screen

    ReplyDelete
    Replies
    1. I had the same issue after the update. Please advise how to fix it?

      Delete
    2. Pele P. Flores,

      Good day to you.

      Previously you already send email to support@fingertec.com using email itoffice@zscmst.edu.ph

      I already replied and please refer your email.

      Appreciate your feedback.

      Delete
  5. مرحبا
    قمت بتحديث الجهاز وهو face id 2 وبعد اعادة التشغيل لم يعمل معي
    وانما تظهر شاشة سوداء بعد الشاشة الرئيسية مباشر
    ارجو المساعدة
    واعلامي عن كيفية استبدال البرنامج عن طريق الاقلاع اذا امكن
    تحياتي لكم

    ReplyDelete
    Replies
    1. Hi ILOVE FINGERTEC,

      I think, previously you already send email to support@fingertec.com using email fa2006ab@yahoo.com.

      I already replied, so please refer your email.

      In the mean time, actually your device is in Hang mode, You can solve this using Loading hang tools.

      Delete
  6. My device is FingerTec TA100C.
    I faced the problem was after firmware updated, it not working and unable to start.
    I wonder is it the incorrect firmware updated on it?

    ReplyDelete
    Replies
    1. Hi Sir,

      Regarding your issue, may I know where did you downloaded the firmware update tool? Besides that, kindly inform us your device serial number in order for us to prepare the correct loading hang tool for your device. If you already send an email to us (support@fingertec.com), kindly refer to your email as I've already replied via your email.

      Delete

Have any questions or inquiries about FingerTec? Drop your input here.