tag:blogger.com,1999:blog-4233358893176884297.post7008218899237603299..comments2024-03-29T15:14:03.180+08:00Comments on FingerTec Technical Blog: Problems While Updating Firmware Or Language PackTimeTechttp://www.blogger.com/profile/01246045181978857767noreply@blogger.comBlogger21125tag:blogger.com,1999:blog-4233358893176884297.post-38215197570127420772021-04-14T16:28:15.392+08:002021-04-14T16:28:15.392+08:00I have the same issue My FaceID2 won't start u...I have the same issue My FaceID2 won't start up, stuck in boot screen and can't connect to the device anymore<br />My Mail: mohamed92917@gmail.com<br />MohameDhttps://www.blogger.com/profile/11698095158635494215noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-49089546035532547782020-05-15T14:17:31.264+08:002020-05-15T14:17:31.264+08:00our office have a FaceID2 after upgrading/updating...our office have a FaceID2 after upgrading/updating software the terminal screen went blank and all the lights on when you turn it on. can you help me on this. email is penro_inorte@yahoo.com<br />TIA<br />Anonymoushttps://www.blogger.com/profile/17311760069865606919noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-66989492611440371752019-07-30T11:37:21.083+08:002019-07-30T11:37:21.083+08:00Hello Angga,
Kindly check your email for the answ...Hello Angga,<br /><br />Kindly check your email for the answer. Regards.Azmihttps://www.blogger.com/profile/14360746892334218029noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-61574502015493409292019-07-30T10:32:20.417+08:002019-07-30T10:32:20.417+08:00can you email me too, the way to fix my ac100c stu...can you email me too, the way to fix my ac100c stuck on boot screen? email to angga.alfian48@gmail.comanggahttps://www.blogger.com/profile/17814350259138471733noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-3348982630925606262018-10-06T15:24:37.450+08:002018-10-06T15:24:37.450+08:00Hi
I have a FaceID2 Terminal FEM800 platform. I do...Hi<br />I have a FaceID2 Terminal FEM800 platform. I downloaded the firmware update file and updated the firmware of my terminal. Now the device can't boot. According to steps provided by FingerTec responding to my email i was able to ping the terminal successfully. But now i need the last step to update the terminal firmware to fix the booting problem.<br />Thanks for any help.Anonymoushttps://www.blogger.com/profile/01726493749057695412noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-19130667474568519552018-06-20T18:20:06.369+08:002018-06-20T18:20:06.369+08:00have the same issue stuck on boot kindly helphave the same issue stuck on boot kindly helpAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-28563018635197994922018-04-14T03:07:30.726+08:002018-04-14T03:07:30.726+08:00Hello Lennin Antonio Torres López,
I have receive...Hello Lennin Antonio Torres López,<br /><br />I have received your email to support@fingertec.com , kindly check your inbox and provide the device information details.Yusrihttps://www.blogger.com/profile/16553081104647629661noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-38429686418852664712018-04-14T02:32:39.099+08:002018-04-14T02:32:39.099+08:00Buenos días administrador. Tengo un pequeño inconv...Buenos días administrador. Tengo un pequeño inconveniente. Necesito cambiar el idioma del terminal de inglés a español, sin embargo no puedo hacerlo debido a que tengo ya instalados los tres idiomas que se permite, pero tampoco puedo borrar los dos idiomas que no necesito, excepto el inglés. No me permite además acceder en el menú, a System para editar los idiomasLennin Antonio Torres Lópezhttps://www.blogger.com/profile/11080825944903979180noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-69617992209973256222018-01-18T21:48:13.005+08:002018-01-18T21:48:13.005+08:00Hi Ahang,
Good day to you.
I have reply your ema...Hi Ahang,<br /><br />Good day to you.<br /><br />I have reply your email. kindly check your email and test ping the default IP address to check the device condition.Yusrihttps://www.blogger.com/profile/16553081104647629661noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-11292211682488663762018-01-18T19:40:24.252+08:002018-01-18T19:40:24.252+08:00Hi,
I have the same issue won't start up, stu...Hi,<br /><br />I have the same issue won't start up, stuck in boot screen and can't connect to the device anymore, I already send you an email.AHANGhttps://www.blogger.com/profile/11024601159898490311noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-88584210515583238392017-02-22T16:28:01.486+08:002017-02-22T16:28:01.486+08:00Hi,
Kindly inform us your device serial number in...Hi,<br /><br />Kindly inform us your device serial number in order for us to prepare the correct loading hang tool for your device. Kindly provide the serial number via email to support@fingertec.com together with the issue description and we will provide reply to you in the email.TimeTechttps://www.blogger.com/profile/01246045181978857767noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-90206121742143007382017-02-22T14:10:05.059+08:002017-02-22T14:10:05.059+08:00Greetings Admin,
Our timekeeper retarted the Term...Greetings Admin,<br /><br />Our timekeeper retarted the Terminal R2 button and now our terminal R2 is not booting and only stuck in loading. How can we fix this? Thanks a lot.dreithanicehttps://www.blogger.com/profile/11033597224102227957noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-78079978330256117572016-03-28T10:45:59.368+08:002016-03-28T10:45:59.368+08:00Hi Sir,
Regarding your issue, may I know where di...Hi Sir,<br /><br />Regarding your issue, may I know where did you downloaded the firmware update tool? Besides that, kindly inform us your device serial number in order for us to prepare the correct loading hang tool for your device. If you already send an email to us (support@fingertec.com), kindly refer to your email as I've already replied via your email.<br />Anonymoushttps://www.blogger.com/profile/01545889244429495129noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-74848068197300161512016-03-28T10:20:08.776+08:002016-03-28T10:20:08.776+08:00My device is FingerTec TA100C.
I faced the proble...My device is FingerTec TA100C. <br />I faced the problem was after firmware updated, it not working and unable to start.<br />I wonder is it the incorrect firmware updated on it?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-26777742898980519062014-12-03T10:24:14.204+08:002014-12-03T10:24:14.204+08:00Pele P. Flores,
Good day to you.
Previously you ...Pele P. Flores,<br /><br />Good day to you.<br /><br />Previously you already send email to support@fingertec.com using email itoffice@zscmst.edu.ph<br /><br />I already replied and please refer your email.<br /><br />Appreciate your feedback.Anonymoushttps://www.blogger.com/profile/08103104686386387495noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-42119474980112413142014-12-03T09:26:22.239+08:002014-12-03T09:26:22.239+08:00I had the same issue after the update. Please advi...I had the same issue after the update. Please advise how to fix it?Pele P. Floreshttp://www.peleflores.netnoreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-84445589742088219412014-04-26T16:05:15.743+08:002014-04-26T16:05:15.743+08:00Hi ILOVE FINGERTEC,
I think, previously you alrea...Hi ILOVE FINGERTEC,<br /><br />I think, previously you already send email to support@fingertec.com using email fa2006ab@yahoo.com.<br /><br />I already replied, so please refer your email.<br /><br />In the mean time, actually your device is in Hang mode, You can solve this using Loading hang tools.Anonymoushttps://www.blogger.com/profile/08103104686386387495noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-21426390457223264232014-04-26T15:31:21.159+08:002014-04-26T15:31:21.159+08:00مرحبا
قمت بتحديث الجهاز وهو face id 2 وبعد اعادة...مرحبا <br />قمت بتحديث الجهاز وهو face id 2 وبعد اعادة التشغيل لم يعمل معي <br />وانما تظهر شاشة سوداء بعد الشاشة الرئيسية مباشر<br />ارجو المساعدة <br />واعلامي عن كيفية استبدال البرنامج عن طريق الاقلاع اذا امكن <br />تحياتي لكمILOVE FINGERTEChttps://www.blogger.com/profile/09839161634764944558noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-59248700456625098322014-04-26T15:26:21.491+08:002014-04-26T15:26:21.491+08:00can fingertec face id 2 firmware update by boots
b...can fingertec face id 2 firmware update by boots<br />becuse after firmware update not work show only screen start and show black screen ILOVE FINGERTEChttps://www.blogger.com/profile/09839161634764944558noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-13120385528983972722012-12-07T05:50:32.965+08:002012-12-07T05:50:32.965+08:00Hi Sir
If you update the wrong firmware version i...Hi Sir<br /><br />If you update the wrong firmware version into your device. We will send you a loading hang firmware to solve the problem or provide us your team viewer id and password so that we can assist you remotely. <br /><br />You can download our FingerTec Teamviewer software at: http://www.fingertec.com/download/FT-RemoteDesktopSupport.zip or you may also contact us via skype at http://www.fingertec.com/ver2/skype/skype-technical.htmlAnonymoushttps://www.blogger.com/profile/03962327622175039921noreply@blogger.comtag:blogger.com,1999:blog-4233358893176884297.post-48586825280450936482012-12-07T04:22:21.081+08:002012-12-07T04:22:21.081+08:00WHAT IF THERE WAS A MISTAKE AND THE WRONG FIRMWARE...WHAT IF THERE WAS A MISTAKE AND THE WRONG FIRMWARE WAS UPLOADED TO A DEVICE SAY A Q2I FEM 600 INSTEAD OF FEM 500 AND THE DEVICE CANNOT FINISH BOOTING. WHAT CAN THE BE DONE TO SOLVE THE PROBLEM Anonymousnoreply@blogger.com