i-Neighbour App: OCR Feature Not Working As Intended

Optical Character Recognition (OCR) is a feature in i-Neighbour, whereby printed texts are digitized to allow for editing, storing and display. As such, i-Neighbour OCR is capable of producing a high degree of recognition accuracy for most fonts, and it supports a variety of digital image file format inputs for your benefit. However on certain occasions, the OCR feature might encounter a few issues in which the printed text cannot be read. Hence, we’ve prepared a short guide on how you could solve this particular problem. Below are a few steps to fix the OCR feature on your guardhouse tablet.

Steps Required:
1.  Check The Physical Placement Of The Card Holder On The Guardhouse Tablet Panel
- The Tablet Card Holder should be placed at the center position as shown in the picture below.

Card Holder placed at center position of the Tablet Stand

- Please also ensure ample light condition at the guardhouse. On the other hand, severe reflection may cause glare on the card’s letter thus leading to issues in digitizing the printed texts.

2. Check The i-Neighbour OCR Settings Page
- Please ensure that the country selected is correct.
Every country has a different display in terms of the IC/Driving License. As such, take note to select the appropriate country when applying this particular feature.

- Check whether the Toggle Button is turned off.
At the OCR Settings, please turn on the Toggle Button in order to activate the OCR function. Refer to the picture below for more information.
3. Carry Out Software Calibration
- To ensure that the OCR feature functions properly, it is encouraged that Admins of the neighbourhood carry out the Software Calibration process at More > Settings > OCR Settings > OCR Calibration, before activating it. Refer to the screenshots below for more information.
-Tap on Settings at the bottom left.
-Tap OCR Settings to proceed with the OCR Setup.
-Enable the OCR Toggle Button.
-E.g. Select Malaysia as the country.
-Tap the Settings button to proceed.
-Select which card that the OCR feature will be capturing, i.e. Driving License.
-Set the Driving license at an optimum position.
-Crop the captured image according to the form of the Driver License accurately.
-Tap Next to proceed.
-Moving on, crop the picture of the individual in the Driving License.
 -Tap Submit to proceed.
-Once done the configuration of the OCR Settings. Tap Ok to proceed.
-Before proceeding further, please use the Test Capture function to test the OCR Settings.

-If done correctly, you can then view the Name and ID No./Driving License as captured by the OCR feature.

If you are still having problems after completing all of the steps stated above, please contact us via: support@i-neighbour.com

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

Ingress Release Note (v3.2.0.7)

For this month, FingerTec has released Ingress software v3.2.0.7 which adds 11 new features and
4 bugs fixes to enhance the user experience when using Ingress Software.

New Features and Enhancements:

1. Added WDMS Integration

2. Added Show the list date of change on User Duty Planner
3. Added Define weekend (sat and sun or fri and sat) for Attendance tab in system settings.

4. Added selection filter user by department or group duty roster in System Settings
5. Added work code description into attendance sheet when select from job costing

6. Added header selection in attendance details and summary
7. Added more information and action if device added unsuccessfully

8. Removed Select All in attendance sheet
9. Added User Verify Type

10. Added Sage UBS export in txt format
11. Added Search option in Access Group
Bugs Fixed:
12. Fixed Unable to view original clocking data in the report for any edited data
13. Fixed Incorrect deduction of Overtime for Restday for Flexi Schedule
14. Fixed User Unable to download user data via USB pendrive from TA500
15. Fixed Unable to choose specific user after searching user.

i-Neighbour App: Incompatible Download Issue

If you have been facing an Incompatible Download Issue when trying to install our i-Neighbour App onto your smartphone, this issue is likely caused by a few reasons. Hence, we have thus prepare a quick fix guide to assist you in overcoming this particular scenario. Below are some of the steps that you can take to rectify the problem

Here are some steps:
1. Restart Your Device.

2. Clear Cache and Data: Sometimes your phone may contain corrupted files that might affect the download process of certain apps. Therefore, the solution here is to clear your cache along with the corrupted files.

3. Check Your Date and Time Settings: Please be informed that Google actually verify the Time and Date of your device as well. As such, the system couldn’t determine a date or time, there might lead to the cause of your issues.

4. Check Google Apps: This might seem trivial, but occasionally the Play Store App would not proceed with the automatic download process. Please ensure that you have downloaded the latest Google Play Store version.

5. Disable Your VPN: If you are using any VPN service, please disable it as this might be the cause of the problem. Proceed to your Settings and tap More or More Networks depending on your device. Tap on VPN and toggle it off.

6. Enable Download Manager: Go into your Settings and tap either Apps or Application Manager (depending on your device). You should then be able to view all of your apps from this point. Select Downloads or Download Manager and enable it.

7. Delete the file "hosts.txt" (requires root): For advanced users, who have already rooted their device, please open your root-privileged file explorer of choice. Then, proceed to your root/system directory and search for "hosts.txt" to delete the file. Note: Do not delete any of the other system files!

These are the few solutions that you can try to solve the incompatible download issue of i-Neighbour App. If you are still having problems after completing all of the steps, please contact us via: support@i-neighbour.com

How To Utilize USB Function In TimeTec TA

TimeTec TA has recently released a new feature to ease the experience in retrieving user data/transaction log by allowing the data to be exported from FingerTec terminal into a USB for transferring into TimeTec TA.

Basically, USB function is used when the biometric device is in Offline Mode due to having no Internet connection available and the data has to be manually transferred instead. Before proceeding, users will first need to ensure that the biometric devices are already added into TimeTec TA account (Device > FingerTec Terminal). Please refer to the steps below on how to utilize the USB function in TimeTec TA.

A. Download Users from USB -

1) After downloading the user template from FingerTec terminal, you will receive a file named user.dat as well as template.fp10.1.dat (if there is any fingerprint registered for the user).

2) Next, login to TimeTec TA and go to Device tab > FingerTec Terminal > Manage Terminal > Download Users from USB.

3) Browse your .dat file that has been downloaded from the FingerTec terminal. Please note to also select template.fp10.1 file if you want to export the user’s template into TimeTec TA account.

4) Select user(s) that you wish to upload into TimeTec TA. Here, you may also customize the user’s Issuance Date and Group Duty Roster.

5) Once done, you will receive a message indicating that the user exporting process has been successfully completed.

6) Users will now be available in the TimeTec TA user list (User tab > Manage User).

B. Download Transaction Logs from USB -

1) In Device tab > Manage Terminal > Download Transaction Logs from USB.

2) Browse attlog.dat that has been downloaded from FingerTec Terminal. Here, you may select the users to download the transaction logs from.

3) Once done, you will receive a successful message indicating that you have completed downloading the transaction logs from the USB.

4) Lastly, the downloaded transaction logs will thus be available in the Attendance Sheet (Attendance tab > Attendance Sheet) for the selected users.

C. Export Users to USB -

1) Please be informed that you may also export user lists that are already available in TimeTec TA account into another device. Start by proceeding to Device tab > Export User to USB .

2) Here, you may select which user that you wish to export. Please also indicate the device type: Color Screen or Black & White Screen as well as the data that needs to be exported along with the user (card, fingerprint algorithm).

3) Once complete, you will receive a compressed file for User.data in the Download section as shown in the screenshot below.

4) Extract the file and you will receive the user.dat and template.dat file which can then be uploaded into FingerTec terminal.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

How To Customize User Privileges For Face ID 2 FMM

FingerTec Face ID 2 FMM terminal consists of a few types of privileges such as User, Enroller, Admin and Super Admin. As such, each of the privilege has a different authority and access into the terminal. In this article, we will thus be showing how you can customize the User Privileges in Face ID 2 FMM. Please refer to the process below to get started:

User Role
By default, whenever enrolling a new user into Face ID 2 FMM, the user roles that are available for selection will be listed as Normal User and Super Admin.

However, by selecting the User Role menu, note that there are 3 other roles that can be enabled for the device:

1. Enroller
2. Admin
3. User Defined Role

Before proceeding further, it is important that you first enroll at least one Super Admin before enrolling any other users. This is because without Super Admin, the system will prevent you from enabling a user role that you required.

Customizing User Role

Once added the Super Admin, you can now proceed to customising your preferred User Role. In doing so, you will be presented with these 3 options:

i. Enable Defined Role - Set on/off to enable/disable your User Role.
ii. Name - This field allows you to assign a name for the User Role.
iii. Define User Role - In this field, you are given the choice to select any function that can be accessed by this User Role. Please tick the function that you wish to enable access or vice versa as shown in the screenshot below.

After enabling the User Role being configured, you will now able to select the customized User Role during the enrollment process.

That’s it, you’re all set and ready to start your very own customization process.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.