How to use the Panic Button in i-Neighbour



i-Neighbour panic button is a feature attributed in the application which is designed to assist in sending immediate alert to someone during emergency situations at the premises. This panic button can be easily activated by holding the panic button icon to initiate the launching.

1. Hold the panic button icon for at least 3 seconds. Any holding that lasts shorter than 3 seconds will not trigger the panic button because this is a children preventive measure preconfigured in the system. 


2. Once the owner has triggered the panic button, a pop-up panic page will appear as shown below.


2.1 Time frame to trigger the guard house
2.2 Enable flash
2.3 Switch to front camera
2.4 Allow siren on phone
2.5 Purpose of emergency
    a) General
    b) Robbery
    c) Ambulance
    d) Fire
2.6 Cancel panic alarm 
Note: Cancel before the time frame runs out.

3. After the time has run out, i-Neighbour system will automatically snap 4 pictures from your back camera (by default). 


4. The owner can cancel the photo from being uploaded by clicking on “Cancel Upload” (Optional)
Note: The panic alert will still be synced to the guard house despite cancelling the uploaded photos.


4.1 The countdown in seconds before successfully uploading the photos.

5. The photos are being uploaded.

6. To turn off the panic button, click on the siren icon.



If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com
 
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

[i-NEIGHBOUR ADMIN GUIDE] WALK-IN FACILITY BOOKING



Besides making a facility booking through i-Neighbour mobile apps, the owner also can directly walk-in to the management office to make a facility booking, especially for facilities that need a booking deposit or some facilities with manual approval by an admin.

So in this article, we will show how an admin can book a facility booking using i-Neighbour Web.

Process

1. Click Management > Facility Booking


2. Click on “Walk-in Booking”


3. Select Block > Unit/Name > Select facility > Booking date > Select Slot > Click Book

4. The facility has been successfully booked.

4.1 Refer to the image below to view if the booking approval is configured with auto approval.

4.2 Refer to the image below to view if the booking approval requires a manual approval from the admin. 


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

How to Limit Users Backdated Leave Cancellation in TimeTec Leave



Introduction
Some of the companies or organizations might have the rule to limit the users backdated leave cancellation. TimeTec Leave comes with an option to limit backdated leave cancellation. If this option has been enabled, users will not be able to cancel their leave application when the specified date range set in the system has approached, e.g: 1 month. All leave applications that have been approved cannot be canceled after the initial leave date has exceeded the one month period. Users can cancel any backdated leave only if this option is disabled.

Process
1. Login into TimeTec Leave > Go to ‘COMPANY’ > ‘System Settings

2. On the ‘Leave Management’ section, turn on ‘LIMIT USERS BACKDATED LEAVE CANCELLATION’ and set the number of days you wish to limit the backdated leave cancellation. Click the ‘Tick’ button to save.

Users Module (Applying for Leave Cancellation)
1. With condition in the below system setting:
LIMIT USERS BACKDATED LEAVE CANCELLATION: Enabled
Limit to: 30 days

Users’ leave cancellation details:
Leave date: 19/02/2020
Cancellation date: 28/04/2020

If a user applies for a cancellation leave which has already surpassed its days limit, the error message as shown in the image below will be prompted. 

2. With condition in the below system setting:
LIMIT USERS BACKDATED LEAVE CANCELLATION: Enabled
Limit to: 90 days
OR
LIMIT USERS BACKDATED LEAVE CANCELLATION: Disabled

Users leave cancellation details:
Leave date: 19/02/2020
Cancellation date: 28/04/2020

If a user applies for cancellation leave which has not surpassed its days limit, the leave cancellation request will submit to the approver and the day(s) of leave cancellation will be credited to the user's account once the approver has approved the cancellation.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

[i-Neighbour Admin Guide] Manage Unit - How to Change Unit Owner



This article will be presenting the steps to change the unit owner after the house/unit is sold or changed to another name/party. The same steps can also be applied in the case that the Admin has added the owner details wrongly during the initial setup.

Please be informed that upon confirmation to changing the unit owner, the new owner will have to reactivate their i-Neighbour account. Please ensure that the email address is correct. All invitations will be sent directly via email. 

Process

1. Click Neighbourhood > Manage Unit > Click the view button to view the unit number at the selected building > Click at the unit number >  Click Change unit owner


2. Click Proceed and insert the new owner’s name, email, phone number, and change the occupancy status to owner. Set the login credential > Click Save.




3. Once this is completed, change details of the new owner and wait for activation.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

[i-Neighbour Admin Guide] Manage Unit - How to Add Unit Owner Individually



In the previous article, we have demonstrated how you can import the owner details into their respective house/unit through an Excel file. This article will be showing the steps to add the owner details directly to their own unit number.

An admin can carry out the steps easily when they need to add in only 1 or 2 units. However, when it involves more than 10 units, we do recommend importing by using the Excel file. This will speed up the process rather than to add in individually.

Process

1. Click Neighbourhood > Manage Unit

2. Click on the view button to open up the selected building

3. Click at the unit number to add new owner
Red - Unsold
Green - Owner
Purple - Rental Unit
Blue - Non-Member

4. Click on the unsold units and click Add unit owner

5. Fill in the name, email, phone number and change occupancy status to owner. Select to send the login credential ‘Now’ if you wish to directly send out an invitation email to the owner.

6. The process is now completed and the profile has been successfully updated.

7. To activate an account - If the owner has not received an email, you can click on the “Resend Login Credential” button to resend the invitation email. You can also directly request the owner to download the i-Neighbour apps and activate the account by using the given activation code.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

[i-Neighbour - Admin Guide] Manage Unit - How to Add Unit Owner (Import From Excel file)



There are 2 options to add unit owner details into their respective house/unit: Admin can either add these details individually or to import them all in bulk. This article will be guiding on the steps of importing the owner details directly from an Excel file into the i-Neighbour Web.

However, this import option is ONLY available for units/houses with the status "Unsold".

Process

1. Click Neighbourhood > Manage Unit

2. Click on the view button to open up the selected building

3. Click on “Add owners to unit” . Then, click “Import”

4. Click “View/download sample here” to download the excel template - Only the unsold units will be available in the excel template.

5. This is a sample of an excel template

For Occupancy statuses, please refer to the imported image below:

6. Once it is completed, click Browse and select the excel file. Then, click Next.

7. The system will then present all imported data. Once all the details of the information has been confirmed, click “Next”.

8 . Here you may choose to send login credentials now or later (By default: Later).

If you have selected “Now”, the system will directly send out email after “Import” has been clicked. For “Later” , you may go to Neighbourhood > Manage Unit > Pending activation, to manage how you want to send out all login credentials.

9. Now, you have successfully added a new owner(s).

The yellow box is an indication of pending for activation. Once it has been successfully activated, the colour will be then changed to white.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.