Suspend Users Feature Simplifies User Management

Ingress and TCMS V3 offer an option to suspend users who are no longer valid in a system due to termination, suspension or resignation.

This feature is another option for administrators to manage users in FingerTec device via Ingress or TCMS V3, where you can control user access through the software. Once the user is suspended, access for that user will permanently be barred until the active status reinstated.

1) Open your Ingress/TCMS V3 software > go to User tab

2) Double click on the user that you want to suspend > Tick “Suspended” > Click Save

 3) Once the changes sync, the suspension will take effect immediately and FingerTec device(s) will deny the user’s access. When the suspended user performs verification at the device, a message “user disabled” will be displayed.
4) If you wished to remove the user from the suspended list, untick the ‘Suspended’ option and follow steps 1 – 3.

Field Customization Management to Add User Details

In TCMS V3, we have provided a set of default fields for general user information under User Tab. But your company might want to add certain information that is not readily available in the software. We have just the solution you need.
With Field Customization Management, you can add more user fields in TCMS V3.


This feature offers flexibility to create your own data.

1) Go to System Settings > Field Customization Field > Edit > Add

2) A pop-up will appear. Insert the item name, choose the item type and fill up the details accordingly.
There are 4 Item Types available:

a)  Text Box
Users can key in the data input inside the box. For example: Age, Height and Weight.

b)  Combo Box
You can create a list of selection where users can choose one from the drop-down list. For example, Blood type (A,B,AB,O) and Gender (Male , Female).

c) Check Box
You can add options and let users to select accordingly, for example marital status, language proficiency and etc.

d) DateComboBox
You can select a date from a drop-down calendar.

3) Click Save, the field(s) will be created under Other Tab in Users Module.

Batch Add User into TimeTec TA Made Easy by Importing User from File

TimeTec TA is a highly flexible cloud-based time & attendance management system, that allows you to import user information from file. This feature provides a convenient way to integrate user information from the existing 3rd party system, if any, into TimeTec TA. In this article, we will provide a step-by-step guide on how to import users from files with .xlsx or .txt formats.

This feature allows you to add user in batch into TimeTec TA easily and offers a way for you to transfer users from existing third party HR or payroll system.

1. To import user from file, first go to User Tab > Manage > Import Users > Browse File to import User (two format supported: xlsx and txt). The formats supported are Excel Files (.xlsx) and Text File (.txt). You can download the sample Excel and Text files to help you configure the layout and of the files.

2. Users can directly perform the field matching after importing file if the Excel file contains only 1 sheet.
If the attached Excel file contains multiple sheets, there will be a drop list to select the desired Excel sheet to match the user information. It is strongly recommended to follow the configuration in the sample file as this will smoothen the process of the field matching.

3. The system will then provide a preview of the users from the file. If there is any invalid user in the Excel file, the system will display it together with the reason of the user’s invalidity.
The valid users will be displayed and the information can be viewed before importing into the system.

4. You will be prompted for generate attendance after successfully importing user from file. The issuance date of the user can be changed here as well.

5. A message will be displayed indicating the users have been imported successfully. The total number of users added into the system will be shown.  

6. The users can be seen under User Module after the process is completed successfully.

How to Enrol Time Beacon in TimeTec TA using Android Smartphones

Note: It is recommended to use Android phone for Beacon registration. 

To enrol your Beacon devices into TimeTec TA account, you need to complete the following three setups: 
Step 1: Add Time Beacon as a Check Point

Step 2: Enrol the Beacon using the TimeTec TA App
Step 3: Assign Beacons to a Check Point Group, and allocate users under each group accordingly.   

Step 1: Add Time Beacon as a check point

1) Login to your TimeTec TA account with master account holder, go to Devices > NFC | Beacons

2) At the NFC | Beacon list click on Add> Select Beacon> Enter a New ID and Name, then press Save. 

Step 2:  Enrol your Beacon using the TimeTec Mobile App 
Android Users (Recommended for enrolment process)
1) Turn on the Bluetooth of your smartphone
2) Login to TimeTec TA mobile app with master admin account. 
3) Click on the Menu Button (3 lines on the top left corner of the app)> Setting> NFC | Beacon 

4) List of your checkpoints will appear> Select the unregistered Checkpoint, displayed in brighter colour 

5) Once the device is selected, the UUID and the distance of the available Beacons will appear in the list

6) Select the preferred Beacon (Based on the Distance), to enroll the UUID of the Beacon in TimeTec

Step 3: Assign Beacons to a Check Point Group, and allocate users under each group accordingly  
1) Login to your TimeTec TA account with master account holder, go to Devices> NFC | Beacons
2) At NFC | Beacon Group, click on Add > Enter the ID and Location of your Beacon

3) Enable the Group, then click on the Plus button to add check points (Beacon to the group) 

 4) Click on the human Icon in front of each group to assign users to the Beacon Groups and you’re done!
Any questions, direct them to

8 Fun Facts about the BLE powered Beacon

Did you know that ……

1. Before the days of the BLE Technology, Beacons were typically referred to Lighthouses, tall structures that guide ships to navigate at sea. The BLE Beacon, however, is no lighthouse. 

2. The BLE Beacon is a small device that transmits signals. Designed on purpose to be low powered, and to emit short-range signals at set intervals. Its short transmission range makes it the perfect device for providing location-based information and services, such as marking time attendance.  

3. BLE actually stands for Bluetooth Low Energy, it is an enhanced and advanced version of the Classic Bluetooth designed by Nokia back in the days. BLE has come a long way from its predecessor, enabling a greater variety of functions and data exchange capability, including reporting Time Attendance. 

4. BLE Beacons are easy to use, and apps such as TimeTec TA has made it so that users only need to Sign in, and with a single tap, you can mark your attendance in the office. It's technology, not magic!

5. Beacon is a widely accessible technology. Because BLE capability is found in most of our mobile devices today, Beacons are able to work on Android and iOS platforms on smartphones and tablets.

6. With BLE, Beacons maintains a very good battery life. Generally lasting from about 18 to 24 months, while some may even last over 5 years. Despite their reliability, Beacons don’t actually work that hard. They let Bluetooth do all the work, and Bluetooth is incredibly energy efficient. Even with a small sized battery, it packs a good punch.

7. Beacons are not just user-friendly, they are respectful. Because Beacon requires users to Opt-in for a successful pairing. It makes a secure, friendly and respectful device for Time Attendance.

8. When BLE Beacons are implemented with TimeTec TA in your office, you can forget punch cards and access cards, all you need is your smartphone to clock in and/or out. 

Try your hand at Time Beacon for Attendance using TimeTec TA mobile app and watch this video to know how easy it is to get your attendance data sorted out. Stay tuned for more info about beacon on this blog. 

Ingress Software Update (v3.0.8.12)

A new version of Ingress Software (v3.0.8.12) release is now available containing a total of 18 new features and 7 bug fixes. 2016 has been a roller coaster ride for many of us and we are hopeful that 2017 will offer us something better. Before we leave 2016 behind, we would take this opportunity to wish everybody a Merry Christmas and a Happy New Year!

VERSION: v3.0.8.12 DATE: 09-12-2016

1. Persian Language is Available!
Persian or Farsi is a language predominantly used in Iran, Tajikistan, Afghanistan, Uzbekistan and some parts of Iraq. And now Ingress is made available in Persian. If you want your language to be available in Ingress, let us know. Email at to request.

2. Elapsed Time for Backup / Restore Database
Waiting without knowing its duration or time range could be frustrating to some. Now Ingress displays elapsed time for backup or restore database so you’ll know the estimated time to complete the process.

3. Configure System Settings without any Activated Terminal
Previously, you must have at least a device connected to Ingress before you could configure System Settings. Not anymore! Now you can configure System Settings even without connecting any device to Ingress.

VERSION: v3.0.8.7    DATE: 01-12-2016

1. Configure Alternate Restdays in Group Duty Roster
You can now configure alternative restdays in Group Duty Roster where any days of the week can be selected as restdays and can be applied on all weeks of the month.

2. Edit Clocking Time in Clocking Schedule Configuration for Flexi Schedule
Previously, Flexi Clocking won’t accept time range definition because clocking times in flexi is supposed to be flexible, that a staff can clock at anytime he/she pleases. Based on the market feedback, some users want more control on the flexibility by applying a certain time range on flexi clocking schedule. For example, a staff is permitted to do flexi clocking between 9-5pm, and if the staff extends the clocking outside of the time range, the company will not accept the flexibility. Based on that requirement, clocking times can now be inserted in Flexi Clocking Schedule in the latest release of Ingress. However, it shouldn’t worry those who do not want to define times in Flexi Clocking Schedule; your way works too.

3. Revamp Import User From File on User Module
The layout of the Import User from File module has been improved where you can directly match more information from the USB File such as Email, Phone, Address, etc.

4. Revamp Database Backup Folder Selection UI
A newly-designed window will be prompted when selecting folder for database backup. This provides easier navigation on the folder path as compared to the previous Window.

5. FingerTec Webster Migration Feature
The latest version of Ingress offers a new database migration option for Webster users. By logging in into Webster database server, users can migrate the database seamlessly into Ingress.

6. Import Attendance Photo from USB in Attendance Module
With this option added into Attendance Module, photos captured during verification can now be imported from USB file into the software.

7. Import Remark/Workcode on Attendance Module
New Remark or Workcode can be imported into Ingress directly from the transactions downloaded into the Data Audit List.

8. Add Current Report Option with Selected Options to Report Scheduler
This feature offers a convenient way to set up report to be used in Report Scheduler. After selecting the desired report type and format, users can directly add it into the report list in Report Scheduler.

9. Enhancement on the Order of Device Assigned to Door
The add devices to door under Doors Module, you can now select devices from the pop up Window. The assigned device will be displayed below the list.

10. Enhancement on Add New Schedule in Attendance Module
There is now a ‘wizard’ to configure the clocking schedule in Attendance Module. By clicking ‘More’ at the bottom left corner when adding a new schedule, users can directly construct a complete clocking schedule with the settings on clocking time, rounding, break, and overtime, just by answering a few questions to  match your company’s attendance and clocking policy.

11. Enhancement on Print Multiple Weeks in Weekly Wages Report & Weekly Staff Duty Roster in Report Module
Weekly reports such as Weekly Wages Reports and Weekly Staff Duty Roster can now be printed in a new format where information is arranged in a more orderly manner.

12. Enhanced Export User info Fields at Export User in User Module
The latest Ingress provides more flexibility with more User Info fields to be selected and exported to file in User Module.

13. Display Device Last Connection Status on Devices Module
Devices’ connection statuses can now be seen in Devices Module, whereby Green is connected, Red is disconnected, and Grey indicates Not Applicable (for devices of USB connection)

14. Display Face Template Count on User Module
Other than fingerprint count, face template count is also available in the user overview in User Module. 

15. Display remark field on User Module
User could do Remark for employee which can be found under Event Tab in the User Module.

Fixed Errors:
16. Fixed Rounding in Clocking Schedule unable to save
17. Fixed Leave Type will not show when using Open Schedule
18. Fixed Sage UBS payroll not exported on Attendance Module
19. Fixed users not imported on User Module
20. Fixed wrong calculations of Work Hour when using HH.HH format on Report Module
21. Fixed attendance data not exported when not select User ID on Attendance Module
22. Fixed first and last rounding rules displaying incorrect results when generating attendance

Learn Troubleshooting for Missing Attendance in Ingress & TCMS v3

New users always encounter problem with missing attendance data and transaction data. Fret not! There are steps to troubleshoot these errors. Data enters the Attendance Listing & Attendance Analysis Reports based on the attendance sheet generated in the software. Therefore, in case of any data missing from the reports, the first step to do is to check the data and information in the Attendance sheet.

Now, you can troubleshoot the missing data on your own!

First of all, you  need to download all the transactions from device by going to the Attendance tab > Download > select device > OK.

The transactions downloaded from the devices into Ingress will be listed in the Data Audit List. You could also check your transaction data from the Attendance tab > Data Audit List. Please make sure to select the correct date range when doing the troubleshooting. Check whether the data is already exist in the data audit list of the software.

If the data did not appear in the Data Audit List, try another possible solution, try download the transaction data using Automatic Download Time. To set the download run time, go to System Settings > System Parameter Setting > Attendance > Specify 2 Daily Download Intervals…> Set the times accordingly > save and let the Ingress server run within the set times.

It is important to check the Issuance Date of the user. The user attendance sheet will not appear if the issuance date is set before the current date.

The Attendance sheet is generated based on the data audit list and the clocking schedule setup. Hence, after you have confirmed that the Data Audit List contains the transaction data of the user, check the Group Duty Roster and the Clocking Schedule settings.
If there are any changes made in the Clocking Schedule or the Group Duty Roster for the user and to make sure that the data enters attendance sheet accordingly, you need to generate the attendance at the Ingress > Attendance > Attendance Sheet > Generate > Select User ID and Date range> Ok.

This tip will come handy when you have your attendance data missing. Give this tip to your technical personnel to practise on. They will catch up in no time at all.