The New Face ID 2 FMM 220 - 8 Possible Mishaps & the Quick Fixes

The new Face ID 2 has recently been updated to FMM 220 firmware. With it’s improved, up-to-date and much-friendlier user interface, Face ID 2 offers a few new and enhanced features that will definitely benefit its users. However, this new firmware also comes with a few errors that you might encounter and the good news is, we have a quick fix for you if you encountered these errors while running your Face ID 2.

1. AdapTec Plus is Not Working Properly
You have connected a Face ID 2 with AdapTec Plus and the AdapTec Plus is not properly working. Bear in mind that the default settings for AdapTec Plus or AdapTec X is to emit a beeping sound whenever a verification is done. However, if there is no beeps emitted from Face ID 2, you can check the settings as below:-
Menu > Comm > Wiegand Setup > Wiegand Output > ID Type = User ID (Please use “User ID” because The term “Card ID” wouldn’t work on AdapTec Plus).
Note: You need to set this settings again if you reset the device to factory settings.


2. The Face is Not Detected
“Limit Face” is a setting to let the machine automatically detect facial features when a user is facing Face ID. By default, the “Limit Face” will be disabled which means whenever a user is facing Face ID, the machine will detect his/her face. By enabling “Limit Face”, a user needs to select his/her clocking type such as Clock In or Clock Out before the machine will detect facial features. By using this method, the clocking type will remain the same if the next person didn’t change the clocking type when he/she clocks. To always get the right Clocking Type, users need to select his/her own clocking type before using Face ID 2. Follow the steps below to set “Limit Face” feature:

Menu > System > Face > Limit Face = disable/enable
Note: We strongly recommend you to disable this feature to provide convenience to users. 


3. Verification Successful but the Screen is Showing Duplicate Punch
“Duplicate Punch” message will appear whenever a user verifies more than once after his/her  initial verification. This is caused by the amount of time you set in the settings to avoid duplicate punches. You can set the amount of time in which the message will appear or just shut it off altogether.
To shut off the message, please follow the settings below :
Menu > System > Attendance > Duplicate Clocking Period (m) = None


4. Alarm Sound Activating on Speaker
This alarm is triggered whenever the tamper switch at the back of device is released. This feature is important for door access use since the device is usually attached to a wall. Therefore, the alarm will go off if someone tampers or decides to remove the device. If you happen to use the device for the purpose of time attendance only, please follow the steps below to disable the speaker alarm
Note: the alarm sign will still be showing on the device

If you want to disable the alarm sound on the speaker
Menu > Access > Access Control Option > Speaker Alarm = Disable
If the Tamper Switch is released, the alarm will be muted on the speaker, but the alarm icon will still be showing on the Desktop Screen and this will in turn trigger the External Alarm.

To turn off the alarm sound when triggered, press the Tamper Switch and restart the device. Once you have done this, there will be no “Turn Off Alarm”  pop up message will appear on Face ID 2 FMM.


5. Registered User is Given an “Illegal Access” Message during Verification
This situation usually happened if the anti-passback settings are enabled.

Follow this simple step to turn off or disable the settings :-
Menu > Access > Anti-passback Setup > Anti-passback Direction = No Anti-passback


6. Registered User is Given “Invalid Time Period” message during verification
To overcome this issue, first you need to check your device’s time zone settings and ensure that it is YOUR Time Zone. Below is how you check your Time Zone:
Menu > Access > Time Zone


If you are already within your Time Zone, please check the user's access Group settings:

You must make sure that it is configured as below :-
Menu > User Management > All User > select User ID > Edit > Access Control Role > Access Group


7. Door Sensor Settings
When you are using the door access terminal, you can choose the Door Type option for the door to be used as normally open or normally close. When it is normally close, the door will be closed again after a successful access.
- Enable Door Sensor on Menu > Access > Access Control Options > Door Sensor Type = NC


8. Using R2c on Face ID 2 / FMM 220
If you want to use R2c as slave devices for Face ID 2  with FM 220; besides having a proper wiring diagram, you need to also enable the feature below :-
- Menu > Comm. > Serial Port > Master Unit/R2c




In the case of any system, database management or database administrator are some of the important aspects to lookout for in the event of a hardware or software failures. Should any of these failures occur, the major objective is to ensure that there is no loss of data and that the supposed database is still available to the users.

In Ingress system, we provide the option or procedure where you can backup, restore and manage the users’ database. In other words, you can combine, remove or migrate the data from one Ingress system or PC to another Ingress system.

1. If you have two Ingress database file from two different PC, you can combine or transfer information such as Device Info, User data, Door/Access Level Setting, Attendance record or Scheduling from one database to another.

2. You can remove or perform housekeeping for certain modules in Ingress like Device module, User, Door, Access Level, Monitoring all while maintaining the info within other modules.

A - Combining User Data from Two Ingress Database
If you happened to have 2 Ingress database and you want to combine the User Data from both of these databases, you can follow the steps below:

a) Restore the first or main database by heading to Ingress > System Setting > Database Management > Select the database and click Restore.


b) From the second system or PC where you have the second database, go to User module > Export User > select the list of Users that you want to combine with the first database > Field List by following the format of the picture below> Export (Choose either to export in Excel or TXT format).
** Please note that you can view the export format in the sample pictures.



c) To combine the User Data, transfer the Excel or TXT file that you have exported to the main PC or database. Then, User module > Import from File > Excel or TXT file (The system will verify the file format and show Parse Successful) > Match the header with the column >  Next > tick the User > Read. Once you’ve finished, the system will then combine the User Data from the second database into your main Ingress database.



B - Transferring User Data, Attendance Record, Door/Access Level Setting.
If you wish to perform housekeeping on your database, you can follow the steps below in order to manage your database:

a) To remove certain Ingress modules you can go System Setting > Database Configuration > select Initialise Database. Here, you can choose which modules you want to remove from the Ingress software.


b) In the meantime, to transfer certain modules from one database to another; first of all, restore the first or main database by heading to Ingress > System Setting > Database Management > select the database and click Restore.

c) On the second database or PC, you can select which modules to backup by heading to System Setting > Database Configuration > select Backup Option > select Module > Ok > select Backup. Please note: The system will only backup the modules that you have selected.


d) In the main PC, restore the backup database that you have selected in Step c. Once finished, the Ingress system will only capture the modules that you have selected from the second database.

Set your Clocking Boundary with TimeTec TA GPS Geofence Feature

Introducing our latest option for GPS clocking in TimeTec TA: Geofence. What is Geofence? Geofence is a virtual geographical perimeter or barrier made for a specific location, i.e your office. By setting a geofence in TimeTec TA, employees can clock their attendance using GPS clocking only if they are within the permitted area. This restriction will ensure employees are present within the assigned location during the clocking process.

Setup Process

Let's say you are setting up a Geofence for your company’s employees, for Site A.

1. Set your Geofence location
Go to Device > GPS Geofence and click Add. Create an ID and insert the Geofence Name. Select the Geofence Group to group this location. However, if you don’t have any Geofence Group created yet, you can skip this and do the grouping later at Geofence Group tab. Choose whether to display the location name as per the Location Name set or as per actual address.

Put the address in Search Map and drag the GPS pointer to the desired location. Set the Clocking Radius in meter. The boundary of the location (permitted clocking area) will be highlighted in the map for your reference.

Repeat these steps to add other locations.

2. Group Geofence Location & assign Users in Geofence Group
Geofence Group is made to allow users to manage Geofence locations and assign users into group easier. Click “Add” to create a new Geofence Group. Create an ID, name the group and click Save.

Once you have created the Geofence Group, click the Add icon under the Edit column to add Geofence Location into the group. 

Select the Geofence location(s) that you want to add under this group.

Click the User icon under Edit column to assign users to this group.

Select the user(s) you want to assign under this group. Click Submit to confirm. 

Once the setup is done, the assigned users can only clock their attendance via GPS clocking within the permitted area. 

Using GPS Geofence Clocking 

In TimeTec TA Mobile App, at the Clocking page, users need to tap on the GPS icon to clock his/her attendance. Users will be able to clock if he/she is within the permitted clocking area.

If the user’s current location is outside of the permitted clocking area, an alert will be prompted and the user can then view the allowed clocking area for reference.

Alternatively, users can view the permitted clocking location in the Clocking page by tapping the current location address. Zoom into the map to see the boundary of the permitted clocking area. 

App Lock - Assign Smartphones to Security Guards without Worry

When the management of a security company thinks about providing a smartphone to security guards, the main worry is that the guards might use the phone for something else apart from work.  Worry no more because the management can restrict them to use only TimeTec Patrol or iNeighbour mobile app in the provided smartphones by installing an “app lock” mobile app from third party developers.

Search the app from Google Play and Apple Appstore by using the keyword “app lock”.

Search "app lock" in Apple Appstore

Search "app lock" in Google Play

After installing the app lock mobile app, the admin must select the mobile apps to lock. We recommended you to lock all apps in the smartphones, except TimeTec Patrol and i-Neighbour and you need to configure a unlock password that is different from the smartphone/screen unlocking password so that your guards can’t access.

Below is the sample UI from one of the app lock mobile apps.

The app lock mobile app will request the security guard to insert the unlock password everytime he tries to use locked mobile app. The security guards can only use TimeTec Patrol and iNeighbour mobile app, which are not locked by App Lock Mobile App.

Below is the sample display of the mobile screen with App Lock Mobile App

Sample of mobile screen using App Lock Mobile App, allowing only TimeTec Patrol App

Sample of mobile screen using App Lock Mobile App, allowing only i-Neighbour App
The App Lock Mobile App will request for password whenever security guard tries to use any locked App.

Password is required when security guards tries to open other locked App

TimeTec TA Mobile App - Personal Clocking

Screen Shot 2017-06-20 at 1.55.50 PM.png

To cater to employees who are always on the go and those with flexible working arrangements, TimeTec TA offers 3 different ways for users to clock their attendance from a smartphone. The options available for personal clocking in TimeTec TA mobile include:
   -  GPS Geolocation
   -  Beacon
   -  NFC
Before the employees can use mobile clocking, the admins first need to make a few configurations in the TimeTec TA account, which we have covered here.

1. To clock your attendance, go to Menu > Clocking > Personal

2. Select your Clocking Type; Clock-In, Clock-Out, Break Out, Resume In, OT-In or OT-Out. This step is optional, depending on your company’s policy. By default, system will determine the clocking type automatically and insert the time into the relevant clocking column based on the schedule set.

3. Select Work Code (if any)
This step is also optional, depending on your company’s policy. The work code list is only available if Admin has added the work code list in TimeTec TA. 

4. Choose your clocking method by swiping the clocking method options left or right; GPS Geolocation (orange color), Beacon (blue color with letter B) or NFC (blue color with letter N). Please note that NFC clocking is available for Android smartphones only. The availability of the clocking method options is based on your company’s permission. Therefore, please check with your company if any of the clocking options is not enabled. 

a. Clocking via GPS Geolocation 
Click at the GPS Geolocation icon and wait for the successful message. Please make sure you have enabled your phone’s Location option. 

b. Clocking via Beacon
Make sure your phone is within the Beacon’s reading range; 10 metres from the Beacon device. Click at the Beacon icon and wait for the successful message. Please make sure you have enabled your phone’s Bluetooth and Location options. 

c. Clocking via NFC (for Android only)
Click at the NFC icon and tap your smartphone at the NFC tag, until you receive a successful message. Please make sure you have enabled your phone’s NFC feature. 

5. Check your last attendance clocking history at the bottom section labelled Last Clocking to make sure that the time has been clocked properly before you go about doing your thing.

Use of Clocking settings for Overtime in Ingress & TCMS V3

FingerTec’s Ingress & TCMS V3 software comes with several useful rules in the Clocking schedule that you can define for Overtime calculations. Depending on the configuration used, you will find different results for the attendance data of users especially work time, over time, short time and etc. This flexibility in the clocking settings provides users with the ability to implement many different settings for almost any working environment. Learn more from the examples below:

1.  Minimum Minutes Must Work to Qualify for Overtime (Applicable for Weekly/Daily/Flexi)
2.  Maximum Number of Hours Allowed to Claim for Overtime (Weekly/Daily/Flexi)
3.  Early Time for Work Before IN Time (Weekly/Daily)
4.  Deduct Short Time from OT (Weekly/Daily)
5.  Work Time Recorded into OT and Done Columns as OT or Work Time (Weekly/Daily)
6.  Work Treat as Overtime – Restday, Offday, Holiday (Weekly/Daily/Flexi)

The below configurations are done on Ingress software, as shown in the accompanying images. However, this can also be applied in TCMSV3 to achieve comparable results, as the configuration is similar with only a slight difference in the interface.    

Minimum Minutes Must Work to Qualify for Overtime (Weekly/ Daily/ Flexi)

The working schedule is IN = 08:00 and OUT = 17:00

Without configuring Minimum minutes must work to qualify for overtime, the system will calculate overtime immediately after the defined OUT time. Based on the example, the system will then start to calculate overtime at 17:01 onwards as shown below.

If you change the highlighted setting to 30 minutes, the system will then only calculate overtime 30 minutes after the defined OUT time. As per the example below, the system will calculate overtime only if the user works until at least 17:30. 

Minimum Minutes Must Work to Qualify for Overtime (Weekly/Daily/ Flexi)

The working schedule is IN = 08:00 and OUT = 17:00

By default, Maximum no. of hours allowed to claim for overtime is set to 24.00 (24 hours). The system will calculate overtime to include all hours between the defined OUT time and before the next day's IN time. Based on the example, OT will be calculated from 17:01 to 07:59.

However, if Maximum no. of hours allowed to claim for overtime is set to 0.00, the system will not calculate overtime at all.

For further example, if Maximum no. of hours allowed to claim for overtime is set to 4.00, the system will limit overtime calculations to 4 hours only even if an employee works for more than that duration as per the example below.

Early Time for Work Before IN Time (Weekly/ Daily)

The working schedule is IN = 08:00 and OUT = 17:00

By default, Early time for work before in time is disabled. 

If the user comes earlier than the defined IN time, the system will not count it as overtime. Based on the example, the system will not calculate times earlier than 08:00am as overtime. 

If Early time for work before in time is enabled, the system will then start to calculate the early time as overtime. 

Deduct Short Time from OT (Weekly/ Daily)

By default, the system will not deduct any short time from overtime.

If you enable Deduct short time from OT, the system will then deduct short time from overtime.

Based on the highlighted settings, the calculation will take place as shown below. 

Work Time Recorded into OT and Done Columns as OT or Work Time (Weekly/ Daily)


Go to Attendance > Clocking Schedule > General. By default, Work time recorded into OT and Done column considered as is set to OT. 

Based on the default configuration, the clocking time that appears in the OT and Done columns will be calculated as overtime. 

However, if Work time recorded into OT and Done column considered as is set to Work Time, the OUT and OT columns will act as the second break and Done column will act as your OUT time. 

You will also be able to exclude the second break from the work time as shown in the smaller red box below. 

Based on the above configurations, the system will then deduct both the first and second break from work time. If the user works more than the defined Done time, the system will calculate it as overtime. 

Work Treat as Overtime – Restday, Offday, Holiday (Weekly/ Daily/ Flexi)

The working schedule is IN = 08:00 and OUT = 17:00
Using a weekly schedule, key in the times for work days and rest days/off days (e.g. Saturday and Sunday). If you do not fill in the clocking slots for rest days/off days, clocking times on those days will not be calculated.

At Overtime tab > check the box for ‘Work treat as Overtime’ for Restday, Offday and Holiday.
With the above settings, you can see the worktime of the employee being calculated as overtime in the Attendance Sheet if they come to work on their rest days, off days or holidays.

Further, you will notice that once a user performs clocking on a rest day/off day, in addition to Overtime being computed, if the user works less than the defined Out time, the system will also calculate it as Short.

If this is not entirely suitable to cater for flexible overtime work on weekends in your company, you can also create a new flexi schedule for weekend only and later add this new schedule into an existing group duty roster. For further information on configurations required, please refer to the link below.