Showing posts with label Product - Ingress. Show all posts

Troubleshooting Guide – Resolve blank device and user tab when restoring Ingress MySQL database into a new PC



Introduction
Under some circumstances, you might bump into several issues with your computer till you need to reinstall the software into another PC, and require restoring the old backup database. At times, some users experience a blank device or user after the restoration. In this article we will guide you on how resolve blank user or device tab after restoring an old Ingress MySQL database in a new PC

1) Install the latest Ingress software and restore the Ingress MySQL database by using SQLYog

https://www.fingertectips.com/2015/11/backuprestore-ingress-database-using_26.html (refer backup steps )
Please download the MySQL Manager tool from the link below:

2) After software login, you might find the user and device tab is blank.


Thus, you may follow the steps given below to resolve the issue
A) Please close all application 

B) Restart MySQL, Ingress Service, Ingress WDMS Service and Attendance Service (Task Manager >  Services > restart all the respective services )


 


C) Run Ingress DB Installer  
FingerTec Ingress folder (Ingress server folder in C drive ) > Ingress DB Installer > Key In MySQL > Test Connection > Update Connection > Reset Upgrade > DB Diagnostic > DB Maintenance > Upgrade Database

4) Open Ingress > login. You should be able to view the users and devices in the Ingress software.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
Product - Ingress

Troubleshooting Guide - Unable to Download User Data from AWDMS into Ingress Software



Introduction
Since we have introduced new Face ID5 devices, there is a certain issue expressed by clients when they are managing their system and user data on the Ingress software and AWDMS program.
 
One of these issues is that they cannot download user data from AWDMS or Face ID5 devices into the Ingress program, although the data was already available inside the devices and the AWDMS program. So, in this article, we will guide you on how to troubleshoot this issue and fixing the problem.
 
Problem & Issue
1.    User data not showing inside the Ingress program when trying to download even though the data was available inside AWDMS & Face ID5 devices.

Solution
1.    Check the database table using SQLyog or SQL manager tools to confirm whether it was already available or not by going to SQLyog > select AWDMS > check table acc_person and pers_person.

2.    If data is blank (not available) this means there is a problem with the connection between AWDMS and MySQL server database. You can proceed to the next step

3.    Close the Ingress Server program & AWDMS. Run back AWDMS Setup tools or refer to this article (https://www.fingertectips.com/2022/07/troubleshoot-issue-during-awdms-setup.html)

4.    Open and run back both the Ingress and AWDMS programs.

5.    Inside the Ingress program go to System Setting > WDMS Configuration > AWDMS Information > Run Test Connection. Make sure it is successful and connected to the server.

6.    Then you can try to re-download the User data on the Ingress program and check whether the User data was already available or not.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.


 
                                                                                                                                 
Product - Ingress

Error 2502 and Error 2503 When Installing Ingress or TCMS V3



There are several cases where users reported receiving Error 2502 and Error 2503 while installing Ingress or TCMS V3 software. These errors are due to the system date on your computer, which set incorrectly, or you have Windows User write permission issues: Windows has denied your Login User name access to specific Windows Installation folders and permission to perform certain tasks on the computer.


Solution
1. Reset the date on your computer to the correct date. To do this, follow these steps.

- Click Start, point to Settings, and then click Control Panel.
- In Control Panel, double-click Date and Time.
- In the Date and Time Properties dialog box, edit the information so that the current date and time are displayed. 
- Click Apply, and then click OK.
- Restart Installation of the software.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
 
2. Check the write permissions of the installation directories such as:

- C:\Windows\Installer
- C:\Windows\Temp

These may be hidden system folders.

1. Open Windows Explorer
2. Select Organize - Folder and search options - View tab
3.  Under 'Hidden files and Folders' select 'Show hidden files, folders, and drives'
 
4. Right click on the folder (C:\Windows\Installer and C:\Windows\Temp) and select 'Properties'

 
5. Select 'Security' tab and amend permissions. The permissions given to everyone on the folder to make sure SYSTEM and Administrators have Full Control.
 
NOTE : A System Engineer with knowledge of Windows OS may be able to suggest other configurations on the computer. Please liaise with your IT personnel or person who configure your Windows OS to assist.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.


 
Ingress

HOW TO ASSIGN EMPLOYEE’S DESIGNATION IN INGRESS AND TCMSV3 SOFTWARE



Introduction
Assigning designations of your employees in Ingress and TCMS V3 lets you filter the attendance from the user list. Some companies prefer to filter the attendance report by designation rather than department for performance review, etc. The employer can quickly identify staff based on the designation shown on their profile, making it more efficient and systematic for allocation and arrangement. This article will guide you on the steps to assign user designation.
 
Process
1. Go to Users module > Click Users > Double click one of the users.


2. Click Edit > Go to Designation > Manually key in the user’s designation > Click Save. Please note that you must manually key in all the different designations for the first time.

 
3. Go back to user list > Select the other users > Key in or scroll down from the list and select the user’s designation.


If the users have identical designations, you just need to scroll down the designation list and select the correct designation. However, if the user has a different designation from the others, you need to manually key in their designation.
 
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.
Ingress

Ingress Software Release v4.2.1.4

The new release for Ingress software v4.2.1.4 adds 20 bug fixes to enhance the user experience when using Ingress Software.
Bug Fix:
1. Fixed Activity Log display issue for Report Scheduler in Health Screening Report
2. Fixed License display failed to activate Serial No. for certain devices (Face ID 5)
3. Fixed Transfer to Device error
4. Fixed new user Fingerprint does not download from AWDMS issue
5. Fixed issue to save Permanent Door Open Close Timezone and Permanent Door Open Close Holiday Timezone
6. Fixed Door details display incorrect information
7. Fixed Fingerprint create date display issue (as 1900-01-01) when download from AWDMS
8. Fixed attendance generation issue for Flexi Schedule In - Out pair (overnight)
9. Fixed Username unable update to other language character
10. Fixed attendance calculation when Schedule is manually changed during edit attendance sheet
11. Fixed incorrect language display for Serbian language
12. Fixed Hourly Rate display issue when generating Electronic Time Card Report
13. Fixed incorrect Day Type display in Attendance for Leave Type at User Module
14. Fixed Quickbooks (USA Payroll) export in wrong format
15. Fixed Export USA Payroll does not save correctly
16. Fixed import user issue when Username is alphanumeric from Import From File
17. Fixed upload FP to AWDMS issue for new user
18. Fixed incorrect attendance calculation for Flexi Schedule if IN have value
19. Fixed export attendance job costing issue: work hour become work hour pair instead of total work hour
20. Fixed device assigned into device group selection issue during Batch Device Operation
Ingress
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