i-Account - How Owners Can View Receipts in the App

Monday, August 22, 2022 TimeTec 0 Comments



Introduction
Currently, some i-Neighbour communities are subscribed to the i-Account accounting system. With this setup, residents in these communities can directly view or download their payment receipts when they login to the i-Neighbour app > E-Billing page.
Refer to the steps below on how you can view or download official receipts for your unit.

Process
Mobile App
In the app, owners can tap on the receipt number (blue hyperlink) to download and view the pdf file. 
1. Login into the i-Neighbour app. At the Dashboard > tap on E-Billing.

2. At the E-Billing - Invoices screen, you can view a listing of all the invoices issued and uploaded by the management. Scroll to the bottom to select a Paid invoice.

3. Details of the selected invoice is displayed, including Payment details.

4. Tap on the receipt number (blue hyperlink) to download and view the pdf file.


    
5. Alternatively, you can go to Payment History to view a list of all receipts and download the required receipt. At the E-Billing > Invoices screen, tap on the Payment History icon at the upper right corner. 


6. Select the receipt to view details. Next, tap on the receipt number (blue hyperlink) to download the pdf file.


   
Web Login
1. Login to i-Neighbour website. Go to My Account > E-Billing > Invoice & Payment.

2. A listing of all invoices will be displayed with the invoice status of either pending or paid. If the invoice is already paid, click on the View icon.



3. Additionally, you can also view their payment inside the Payment History page. Go to E-Billing > Payment History. 

4. You can view all payment history on this page. Select any receipt and the receipt number to download the receipt. 


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.



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