Common Issues in TCMS V3 / Ingress Software After Database Migration
Occasionally, users might be facing some issues while using TCMS V3 or Ingress software after
migrating the database from TCMS V2. Below are some examples of common issues that arise after
the migration process.
Issue 1: Failed or Invalid Device Activation
To prevent any activation issues, please do not use TCMS V2 product key when activating TCMS V3
or Ingress software. If your PC has an Internet connection, opt for Online Activation in order to
activate the device after the migration process.
However, if your PC do not have any Internet connection, you will need to carry out offline activation.
Go to this site http://user.fingertec.com/retrieve_key_user.php to retrieve the product key for your
device(s) and insert the product key manually to activate.
Issue 2: Different Schedule ID
Schedule ID in TCMS V3 and Ingress is different from TCMS V2. TCMS V2 Schedule ID starts from
0, while TCMS V3 and Ingress Schedule ID starts from 1. Thus, you might see a different set of
Schedule ID in TCMS V3 or Ingress after the database migration. For example, in TCMS V2, your
Schedule IDs are 0 - 4; however, once you migrated to TCMS V3 or Ingress, the Schedule IDs will
be labelled as 1 - 5. Don’t worry, this is not a bug, it happens because of the difference in software
Issue 3 - Open Schedule Differences in TCMS V2 and TCMS V3/Ingress
After migrating the database from TCMS V2, you might encounter certain issues related to Open
Schedule roster in TCMS V3 or Ingress. Open Schedule roster configuration in TCMS V2 slightly
differs with TCMS V3 or Ingress. Shift Roster is used to create Open Schedule for TCMS V2, but for
TCMS V3/Ingress, you will have to use Weekly Roster to configure an Open Schedule. Note that you will have to reconfigure the roster in TCMS V3/Ingress after the migration. Otherwise, the data
will not be allocated correctly in the software.
Open Schedule settings in TCMS V2:
In TCMS V3/Ingress, there is no option for you to configure the Open Schedule within the migrated
shift roster. To ensure that Open Schedule roster works in TCMS V3 or Ingress, we suggest that you
create a new Open Weekly Roster and re-configure the Open Schedule configuration. Note that you
can still use the existing migrated Schedule ID in the new Weekly Open Roster.
To create Open Schedule Roster in TCMS V3/Ingress:
1) Go to Group Duty Roster > Click Add Roster > Configure the roster name and set the roster as
Weekly > OK
2) Select the new roster and click Edit > Auto Schedule > Set the Day Type and add the Open