A Simple Tool to Upload User Photos into Devices That Runs on FEM Series Coreboards

Thursday, August 25, 2016 TimeTec 12 Comments


The newest version of TCMS V2 and TCMS V3 are compiled with the latest Software Development Kit (SDK) to build an advance adaptation of TA100C and AC100, which are equipped with the new Core Board version known as FMM 100, replacing its older predecessor, FEM510. 

However, due to the situation that FEM510 and FMM100 models are running on different platforms, the new SDK used in these 2 software are not fully compatible with the older models that are running on FEM coreboards. Thus, uploading user photos into FEM model devices can no longer be done directly from TCMS V2 or TCMS V3.


Having photo identification during fingerprint verification will further enhance the validation process that the machine is capturing the correct user.
This tool allows the administrators to upload multiple user photos at the same time, without requiring any software assistance.


To upload user photos into FEM devices, please follow the steps below:

Step 1:
Be sure to have the device connected to a PC through TCP/IP connection. You can test the connection by pinging the device’s IP address, and connecting it to Device Info tool

Step 2:
Proceed to download the “FTUserPhoto” tool from here

Step 3:
Go to your PC’s Control Panel > Program and Features > Turn Windows feature on or off > Check the all the options under “.NET Framework 3.5(includes .NET 2.0 and 3.0” option.)

Step 4:
Prepare the user photo according to the specifications below:
- The resolution of the photo must be 320 x 210px, and the size must not be more than   
- File type must be in JPEG format (.jpg)
- Ensure to rename the user photos the same as the user IDs (for example user ID is 900, the photo must be renamed as 900.jpg)

Step 5:
Copy all user photos and paste them inside the “FTUserPhoto” folder (User photos must be in the same folder with the FTUserPhoto tool)

Step 6:
- Turn OFF your PC’s Wi-Fi, Windows Firewall and Antivirus  
- Run the FTUserPhoto tool as Administrator
- Insert device IP address and click the “Connect” button. (it will show the device information once connected)

Step 7:
- Tick User Photo (box 1)
- Then click the button (box 2) and Select user photos.

Step 8:
Click “Update”, and the tool will update the user photos into the device, and reboot the device once.

Step 9:
After successfully updating the photos, you will be able to see the photos accordingly during the verification process. Kindly refer to the pictures below;




  1. i tried doing it but it shows that the target machine is rejecting it. please help

    1. Hello Ivyng,

      Referring to the problem, kindly share with us the error message that appear when you try to update the User Photo and send to our technical support email at support@fingertec.com. In the same time, also retrieve for us the Device Info using Device Info tools from below link, so we can verify if there is a problem with the devices.



  2. i don't have the FTUserPhoto.exe to create this steps
    and SDK code don't work by code
    If AxBioBridgeSDKv3lib1.UploadUserPhoto(edtPhoto.Text) = 0 Then

    1. Hello Ahmad Abdulrahman,

      Referring to your query, you can download the FTUserPhoto tools from below link, then follow all the instruction that given in the above article.



  3. Kindly We need Update for this tools
    which their is no Text Box for Comm Key to Connect With Key different than 0

    1. OR You Can send to US Source Code For This Tools
      Where is the FingerTec BioBridge SDK doesn't work by code

    2. Dear Sir / Ma'am,

      Good day to you,

      Please be informed that we are no longer releasing a new update for this tool. We advise you to upload the user photos via FingerTec sofware (TCMSv3 or Ingress) as it is much more convenient.

      Another solution left is to change the device comm key to 0.

      Thanks & Best Regards

  4. everything is fine till step 9, but there is no new result at my device. why?

    1. Hi,

      Please advise the device model you use to upload user photo before we can assist you further. Please note that this guide is only for FEM device.

  5. Hi all

    this is not work with me on windows but on windows server it will work and I facing other issue I can connected with device but when I press update I showing this message ((no connection could be made because the target machine actively refused it IP:23))


    1. Hello Mr Mansour,

      Referring to your problem, kindly share with us the error message picture when you try to updating or uploading User Photo into your terminal. You can share or send the picture to our email at support@fingertec.com

      Best Regards.

  6. Is there an open source version ? i want to upload photos using my vb.net app Thank You


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