Backup and restore database management

Sunday, March 27, 2016 TimeTec 7 Comments


Ingress is evolving to improve the user experience in order to navigate through the software easily. These enhancements have boosted the performance of Ingress. The interface of database management also has been improvised to allow the users to restore and backup database they need swiftly.


For the latest release of Ingress, this following tips will assist and complement the first time user experience in engaging the basic backup and restore terms in Ingress’s Database Configuration

To Backup
Step 1 – Go to System Settings Tab


Step 2 - Select Database Configuration. 
Step 3 - Click at Backup Options and select the module that you want to backup. Press OK
               when you are done.
Step 4 - Click at the Browse button and select the folder that you want to save the
               database to. You can also click Make New Folder if you want to create a
               new folder. Once done, press OK.

Step 5 - Click on the Backup button to initiate the backup process. 

To Restore
Step 1 - Go to System Settings > Database Configuration > Click Browse

Step 2 - Select the Ingress database and Click Open to choose the link

If you encounter an error halfway during the restoration process, you can follow the steps below. The error will halt the restoration process in Ingress software and the database restoration will not be completed. To resolve this issue, you need to untick the Abort on Error option and Click Pause Monitoring at the Monitoring tab before restoring the database.
Step 3 – Go to Monitoring Page and click Pause Monitoring.
Step 4 - Go to System Settings Tab > Database Configurations and untick the option “abort
               on error”.


Step 5 - Click the Restore button. Now you should be able to restore the database without
               any error.


  1. Bayu Herdiansyah10 April 2017 at 11:02


    When i click Backup/Restore database files it always show "please close all active windows to start proceed". Even though i've closed all active windows. Any solution to solve this problem ?


    1. Hi Bayu Herdiansyah,

      Referring to the problem, you can refer to the following tips (Scenario 3) on how to fix the error message.


  2. Hello,

    I have the v3.1.1 of Ingress have been trying to get it to auto backup the database but its not working.

    1. Hello Sir,

      First of all, you need to make sure that Ingress server window running at your background so that the auto backup function can works.
      You can refer here:

      If the problem still same, please update your software to the latest version using this link:

      Ingress server:

      Thanks and best regards,
      Tengku Sulaiman

  3. Hello,

    I Created a Backup, But when i Try to Restore the Backup File. It is not getting Displayed from the Browse Option. Why is this?


  4. Sometimes my fingertech machine display a white screen instead of booting to desktop when switched on. please what could be the possible solution to prevent that.

    thank you.

    1. Hello Sir,

      Referring to the problem, we suspect there is a problem with hardware part (LCD Screen maybe already faulty). So in this case, we would like to advice you to contact or liaise with your local reseller to do further checking on the device. If you do not know who is your reseller, kindly provide us the serial number of the terminal in order for us to check and get your local reseller to assist you at the soonest.



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