TimeTec Cloud Remote SupportIntroduction
TimeTec Cloud, our cloud-based attendance system offers a new feature for users to enable the Support Team to log in to their system without compromising their login credentials, and without a Teamviewer session.
BenefitsBy having this option, users will be able to provide remote support login without compromising their password, and it is easier than providing a Teamviewer session, which normally will cause lag and slow responses of the system.
ProcedureAll you need to do is to login to the system as the Administrator, then go to System Settings, under Configuration tab, and tick the check-box “Allow TimeTec Support to access my account”.
Once done, you need to go again to the Configuration tab, and click on Company Profile. Here, you can find your Company ID and Company Name.
Next, you need to contact our support team at firstname.lastname@example.org, and provide us with the Company ID (compulsory) and your company name or the administrator’s email address so that we can remotely login to your system and assist you accordingly.