How to Troubleshoot the Electromagnetic Lock/Door that Won’t Open

Monday, July 13, 2015 FingerTec 15 Comments

Introduction

FingerTec Door Access readers can be paired with FingerTec AdapTec Plus/Adaptec X with electromagnetic locks to secure your premises’ door. These locks have a built-in safety feature that will disable the lock during emergencies. The designs and type of electromagnetic locking systems vary with the type and usage of the doors on which they are installed.

Benefits

A single AdapTec Plus/Adaptec X can provide power to a maximum of 2 units of FingerTec terminals and 2 sets of door lock accessories such as EM Lock and drop bolt in one single system installation simultaneously for a cost effective access control system suitable for small and medium sized offices. However, there are rare instances where the EM Lock just won’t open due to some reason. The process below explains what can be done to troubleshoot the problem.

Process

To troubleshoot the electromagnetic lock that won’t open during verification, follow the steps below.

Step 1:
Connect a Push Button on the AdapTec Controller to test whether the EM Lock can open when the push button is pressed. If the EM Lock still fails to open when the push button is pressed, proceed to Step 2.

Step 2:

Check the Wiegand wiring between the Device and Adaptec Controller, and ensure that the correct ports are used (D0, D1 and GND). Also, check the condition of the cables (you can use the continuity test to check the cables).


(For AdapTec X)
 

(For AdapTec Plus)


Step 3:


If the EM Lock still does not release, update the device’s firmware. You can use the device info tool (http://www.fingertectips.com/2014/01/how-to-use-fingertec-device-info-tool.html) to check the platform version to avoide updating the wrong firmware to your device.

Step 4:


Be sure that the settings in the device has been turned on. For R2 and Kadex, go to Menu > Option > Comm Opt > Adaptec Plus > Change to Y.

For other models besides R2 and Kadex, you can turn on the function by using the FT Function Tools which can be obtained here http://www.fingertec.com/FTtool/FT_tool.html.

Insert the device’s IP Address > Click Connect > check the Adaptec Plus Box > select ON > Update > Restart.
 
 
Step 5:
If all the steps above still failed to release the EM lock, we can confirm that the AdapTec is faulty. You can proceed to claim warranty to get a replacement unit if it is still under warranty.
 

15 comments:

  1. Architectural Ironmongery products such as door locks and latches are one of most important
    door accessory to be incorporated in every home. Door locks and latches have a wide range of
    types which correspond its specific use.


    door locks

    ReplyDelete
  2. I had an issue once with new R2 devices not releasing the magnet and I did to make them work was to do a Options reset. After doing it, both devices worked!

    ReplyDelete
  3. They likewise need preparing in the security business. They are regularly avaricious people.24 hour locksmith gold coast

    ReplyDelete
  4. Modest locksmiths offer similar administrations offered by different locksmiths, yet at an a lot lesser rate. Car Locksmith Longmont

    ReplyDelete
  5. Most people know what a Deadbolt Locks is, but be careful because not all deadbolt locks are created equal. There are differences and these differences could mean preventing someone from breaking into your home. locksmith jonesboro ar

    ReplyDelete
  6. Anyway we accept cap where locksmiths are concerned, this has not to be the situation. locksmith Longmont

    ReplyDelete
  7. We have sell some products of different custom boxes.it is very useful and very low price please visits this site thanks and please share this post with your friends. Phone Headset

    ReplyDelete
  8. This comment has been removed by the author.

    ReplyDelete
  9. Getting bolted out of the house is never a decent encounter. The most exceedingly terrible piece of the experience is that it never occurs at a decent time. click here

    ReplyDelete
  10. Other locksmith benefits this kind of locksmith can give incorporate key creation and key trading for the vehicle's start or entryways. key duplication near me

    ReplyDelete
  11. As a seller of legal steroids, you can buy Crazy Bulk products, explore stacks and finally get the body you’ve always wanted Phoenix Locksmith

    ReplyDelete
  12. These are sensors that are designed to detect motion whenever somebody steps into your motor vehicle.
    Dual-stage sensor. See More

    ReplyDelete
  13. Hey what a brilliant post I have come across and believe me I have been searching out for this similar kind of post for past a week and hardly came across this. Thank you very much and will look for more postings from you. Seattle Locksmith

    ReplyDelete
  14. This blog is a first class work, It is indeed a classic work of art.
    Locksmith Belfast

    ReplyDelete

Have any questions or inquiries about FingerTec? Drop your input here.