Upgrading TCMS V2 Software v2.1.1 or v2.1.2 to the latest v2.2.027

Thursday, May 14, 2015 FingerTec 18 Comments

1)      Backup your TCMSv2 software database from version v2.1.1 or v2.1.2

2)
     
Un-install that version of TCMSv2 Software at the control panel.

3)      Rename the TCMSv2 folder to TCMSv2 old data 1

a.       C:\Program Files (x86)\FingerTec\TCMSv2  rename the folder to

b.      C:\Program Files (x86)\FingerTec\TCMSv2 old data 1

4)      Install the TCMSv2 software version 2.1.2q. You can download the setup file here.

5)      Activate your terminal and restore the old database into the 2.1.2q version.

6)      Backup the database one more time.

7)      Un-install the TCMSv2 Software version 2.1.2q at the control panel.

8)      Rename the TCMSv2 folder to TCMSv2 old data 2

a.       C:\Program Files (x86)\FingerTec\TCMSv2  rename the folder to

b.      C:\Program Files (x86)\FingerTec\TCMSv2 old data 2

9)      Restart PC.

10)   Install the latest version TCMSv2 software version 2.2.027. You can download the setup file 
         here.


11)   Activate your terminal and restore the old data 2 database into the latest TCMS V2 version.

18 comments:

  1. Hi can i have someone get back to me regarding an urgent matter.
    Thank You,
    718-435-5111 *153

    ReplyDelete
    Replies
    1. Hi Sir,

      Good day to you.

      If you have any inquiries, you can email to us at support@fingertec.com and give us the details of your problem so that we can assist you accordingly.

      Delete
  2. Hi Sir,

    When i preview my reports its not showing preview and when i try to save directly it its blank page only. please help me with my problem?
    thank you.

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you,

      Referring to your issue,firstly please make sure that there is transaction data in the Attendance tab. Then, kindly check if the PC is installed with any printer driver. TCMSv2 will require a printer driver in order to generate and preview a report. If you already have a printer driver installed, try to re-install it.

      Other than that, you can also try to change the default printer of your PC to Microsoft XPS Document Writer in your PC's Control Panel. Make sure that you restart the PC after performing the driver installation or when you change the default printer.

      Delete
  3. my terminal is not cannot connect to database

    ReplyDelete
    Replies
    1. Hello Kelvin Mbui,

      What is your current software version? Please click system setting > what new in this release. Then regarding on the device cannot connected to the TCMSv2 Software, so you able to ping the device IP address?

      Delete
  4. Hi,

    How to reset admin password as the person who knew that password has resign already.
    Thanks

    ReplyDelete
    Replies
    1. Dear Mr Yudi,

      Good day to you,

      May I know which admin password that you're referring too? Is it the password for the software? If yes, please provide 5 digit number on the login box so that we can generate the temporary password.

      Remark: Please do not close the login box until we provide the password

      Delete
  5. Replies
    1. Dear Mr Yudi,

      Good day to you,

      The only way to remove the Administrator status from the terminal is by using the TCMSv2/TCMSv3 or Ingress Software, if your terminal is connected with TCP/IP. Please refer to the link below for details on how to clear the Admin using the TCMSV2 Software: http://tips.fingertec.com/tcmsv2/clearing-admin.pdf

      If you are using TCMSv3 or Ingress software please go to Devices > Select the device on the left panel > Select the "Others" on the right panel > Clear Admin Privilege.

      In case you didn't connect it to the software, please contact your reseller, they will help you to reset the 'Administrator Privilege' at the terminal because only reseller have the authority to reset this terminal

      Delete
  6. If the only way is to use the TCMS software, how do I know the kadex IP?

    ReplyDelete
    Replies
    1. Dear Mr Yudi,

      Good day to you,

      In regards to your inquiry, if you didn't connect it to the software or do not know the IP address, please contact your reseller, they will help you to reset the 'Administrator Privilege' at the terminal because only reseller have the authority to reset this terminal. If you do not know the reseller contact details, please provide us your device serial number for further checking.

      Delete
  7. Hi,

    For this sn 7303605, which software should I use?

    ReplyDelete
    Replies
    1. Dear Mr Yudi,

      Good day to you,

      Currently, can you access the menu option or not in order to check the IP address? If it is blocked due to admin affirm, you will not be able to configure the IP. Please be informed only our local reseller have the authority to reset this terminal. You may refer below for your reseller contact detail

      Reseller: PT Retailindo Technology
      Jl. Balikpapan Raya No. 23, Jakarta Pusat, DKI Jakarta 10160, Indonesia.
      Tel: +62 21 3440717 - 3524846
      Fax : +62 21 3523594
      Email: info@fingertecindonesia.co.id, sales@retailindotech.com, support@retailindotech.com

      Delete
  8. Hi,

    Yes I know the IP address of this kadex

    ReplyDelete
    Replies
    1. Dear Mr Yudi,

      Good day to you,

      Please make sure that you can ping the device IP address and it should be able to be connected with the device info tool

      http://www.fingertectips.com/2014/01/how-to-use-fingertec-device-info-tool.html

      If you know the IP address, you may link the device with the Ingress software and delete the admin by using the software.

      To download software:
      go to user.fingertec.com [ go to software > update and download > select Ingress ]

      Remark: You may refer all the documentation in the link provided above

      To clear admin:
      Devices > Select the device on the left panel > Select the "Others" on the right panel > Clear Admin Privilege.


      Delete
  9. Hello, I am currently having issues with my fingertec software. My employees clock in and out but it is not showing on their electronic timecard. However, some of them have snapped picture of the machine when it recorded their clock-in and out timing. On investigation, I realized that their records are actually reflecting on their attendance profile but not in their timecard. Kindly assist with how to transfer it to the timecard as the timecard is used in calculating overtime.

    ReplyDelete
    Replies
    1. Hello Sir,

      Please backup your TCMSv2 database, then send to support@fingertec.com for further checking. At the same time, please provide some screenshot, User ID and date range for a checking reference.

      Delete

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