Face ID 3 Missing Photo Capture



Recently we received a notification about a problem with the Face ID 3 terminal. After you updated the terminal at the Time Zone, the Face ID 3 will not be able to verify any users. In another words, the employees' photo capture will missing.

The cause of the problem is that during the terminal update for the Terminal Employees Control to set the Time Zone, the TCMS V2 software will re-update all users' data from the Employee Management. However the employees' photo capture is not included in the update. The software will replace all employees' photo with a black one instead. Thus you will not see the employees' photo displayed on the LCD screen upon verification. For the solution to this problem, you will need to download all users’ face templates into the Employee Management before proceeding to the configurations at Terminal Employee Control and finally updating the terminal. Please follow the step-by-step instructions below:
1.     Click Devices and select Employee Management. Click Download Employee to start the download user process.
2.     Click Devices and select Terminal Multimedia Management. At the Employee Photos tab, select All and click Download Photo.
3.     Now you are ready for the Time Zone configuration. Click Devices and select Terminal Employees Control to configure the Time Zone settings.
4.     When you are done, click Update Terminal to update the Time Zone configuration into the terminal. Please tick the checkbox for Employee data and also tick the checkbox for Time Zone.
5.     Click Apply to prompt the update.
6.   Now you need to upload the Employee Photos back to the terminal. Click Devices and select Terminal Employees Control. At the Employee Photos tab, select All and click Upload Photo.
7.   All the Employee Photos now will load into the terminal and the photos will display the employee photo once it successful verified. That’s all!!


Contributed by: Azim
Written by: SF Lim
Face ID 3

Windows 8 Software Compatibility


With the recent release of the Windows 8 operating system, we have been working over the clock to test all our software’s compatibility with this system. We are proud to announce that the software applications listed below are compatible with Windows 8, both 32-bit and 64-bit version.



For the remaining software applications, we will continue to conduct thorough testing and update to all its users, resellers and partners once the compatibility result is obtained.
Stay tuned and if you have any inquiries, please refer to our Software Selection Guide or email support@fingertec.com.




Initiated by: Pang
Written by: Nisha
BioBridge SDK

New Advance Repair for Face ID 3


The Advance Repair Program allows qualified engineers or technicians to repair the MCU board, core board and etc. This will reduce the possibility of sending the faulty parts back to us, thus diminishing the courier cost and also down time.


We have recently released the Advance Repair guide for Face ID 3. To access the guide, please go to our Technical Tips website and log in at the Advance Repair Program section.

Once you have logged in, click on the Face ID 3 image to access the repair guide.



Initiated and Written by: Zul
Advanced Repair

TA300 USB Client Connection

As you all might already know, the TA300 uses a USB cable instead of the traditional TCP/IP or RS232/485 cable. The type of USB cable used for communication is called the Standard-B plug.

The Standard-B plug cable has a square shape with bevelled exterior corners. The cable is plugged into the "upstream receptacle" on a device that uses a removable cable, most noticeably for printers. On some devices, the Type B receptacle has no data connections, being used solely for accepting power from the upstream device. This two-connector-type scheme (A/B) prevents a user from accidentally creating an electrical loop.

Below are some informative solutions for troubleshooting TA300:

Q1: How do I enroll a user with the administrator privilege in TA300? 
A1: You can enroll an administrator by using Fingerprint /Card / Password. The administrator’s user ID must be 8888.

Q2: How do I change the TA300 terminal’s language? 
A2: You can change the terminal language by pressing 5555 and then the press the TimeSet button. Select the language by using IN and OUT button and press the OK button to save the changes. Restart the terminal for the changes to take effect.

Q3: I am getting an error message when performing the terminal activation.
A3: The TCMSv2 does not detect the TA300 terminal. Please make sure that you have connected the TA300 to the PC by using the USB extension cable and the power is switched ON. If you are still getting the same error message, kindly follow the steps below:

  1. Unplug the TA300 cable from the PC.
  2. Uninstall the TCMSv2 software and restart computer.
  3. Install the latest version of TCMS V2 software and restart the computer. If you are using Windows 7, please right click at the TCMS V2 setup file and select run as administrator to install the software.
  4. You can download the latest version TCMS V2 setup file at: http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip Switch ON the TA300 and plug the USB cable to the computer. Please wait while the OS detects the terminal.
  5. Right click on the TCMSv2 icon and select run as administrator. Then perform the terminal activation.
  6. If problem still persists, please follow the steps below.
    • Download the zip file here.
    • Extract the file.
    • Quit the TCMS V2 software.
    • Copy theusbser.sys file and paste it to WINDOWS folder>SysWOW64 (for 64 bit platform)/System 32(for 32 bit platform)
    • Copy the zkcdc.inf file and paste it to WINDOWS Folder> inf folder
    • Restart the computer and start up the TCMSv2 software and perform the terminal activation.


Initiated and written by: Aidid
TA300

TCMS Error Message and Solutions


FingerTec has compiled a list of error messages occasionally found in the TCMS V2 and TCMS V2 Viewer software. We have documented all the solutions to the problems for convenience. Resellers are encouraged to take notice of these problems as understanding the problems and their solutions could reduce support lead time which could then translate to more satisfied customers.

Scenario 1:
TCMS V2 - Terminal Data Audit List export output file is invalid appear in the USB save to PC option.


Solution:
At the TCMSv2 Software, click on the Devices icon and select Terminal Data Audit List. Click the Export button and select the user ID and the date range. Change the output target file path to your computer. Click the Export button.


After the export process, go to the USB flash disk management and click the Read data from USB disk into PC. Click Next and Save to PC to download data from the USB drive.


Scenario 2:
TCMS V2 – The Attendance Sheet is responding slowly due to the heavy data loading.

Solution:
Error

R2c Infrared Scanner


FingerTec has recently launched the latest exit slave reader, the R2c. It is designed to cater for a longer connection length installation between the R2c and its master terminal. R2c works with the algorithm BioBridge VX10.0 and is also equipped with the new Infrared Optical Sensor Module for better performance. The infrared emitter and receptor is specifically added into the new Infrared Optical Sensor Module. (See photo below)

 The emitter constantly transmits an infrared light with a wavelength of 800mm to 920mm. When the finger approaches the scanner, it will interfere with the infrared light’s transmission. The receptor senses the interference and calculates the density of the reflected infrared light, and starts to capture the fingerprint image when the density value reaches a certain value; which is approximately when the finger reaches the scanner. The scanner will return to its idle mode after the verification is successful.

There are several advantages when you use the Infrared Optical Sensor Module:
  1. It eradicates unnecessary phantom scanning. The smart sensor will only activate when a finger is detected on the sensor.
  2. It reduces the energy costs – Activation upon demand minimizes power consumption and therefore reduces the energy costs.
  3. It is environmentally friendly – The reduction of power required by the R2c cuts down the carbon footprint exerted by the terminal.
However, there is a precaution that must be taken into consideration while installing the Infrared Optical Sensor Module. The terminals with the Infrared Optical Sensor Module cannot be installed under direct sunlight. Sunlight contains infrared rays, which will interfere with the infrared light transmission, causing complications for fingerprint detection.

Initiated and Written by: Pang
R2c
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