How To Send/Resend i-Neighbour Login Credentials Code (for Admin)

Tuesday, December 15, 2020 TimeTec 7 Comments

During the i-Neighbour setup process, login credential code can be set to "Later" until the system admin confirms to send the codes to all residents. This article explains how admin can send and resend the login credentials code to the residents. However, the codes can only be sent to owners with email addresses only.

Step 1: Go to Neighbourhood > Manage Unit. 

Step 2: At the Manage Unit tab, click Pending Activation.

Step 3: Tick the first box to select all.

Or tick the selected owner.

Step 4: Click ‘Send Login Credential’ to send an activation email.

Once done, the login credential sent time will be updated to the latest sent time.

If you are still having problems after completing all of the steps stated above, please contact us via

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at, we will update it as soon as possible.


  1. Hi, I Want upgrade MySQL DataBase Ingress from 5.5.8 to 8.22, but im having problem, on DBInstaller in second step "failed to updae database conection", can you help with This, please

    1. Dear Sir,

      Good day to you,

      Ingress windows based software developed and designed based on MySQL server 5.5 and MYSQL .NET Connector v6.9.8. The backend will not able to run accordingly as certain command not support in the latest MySQL Server 8.x. Hence , it is recommended to use MYSQL 5.x version only. Kindly revert back your existing MySQL from version 8.x to the original version.

    2. Thankx,
      And what about the multiple vulnerabilities with version 5.X of Mysql, how do you solve them?

    3. Hello Sir,

      You may use the 3rd party mySQL client such as HeidiSQL or SQLyog to backup your database, then upgrade your mySQL version to the mySQL version 5.7.32. This version can be downloaded here :

      Thank you

    4. Vulnerability High and Medium
      Oracle Mysql < 8.0.22 security Update (cpuoct2020) - Windows

      Solution type:
      Update to versión 8.0.22 or later

    5. In the following link I managed to solve so that the vulnerability does not appear in the vulnerability scanner, I share it while we wait for an update of Ingress.

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