How to Cancel Multi In-Out Visitor Invitations in TimeTec VMS

Tuesday, December 22, 2020 FingerTec 0 Comments



Introduction
In TimeTec VMS, hosts can invite visitors with a single or a multiple in-out visit type. The single in-out is the common visit type for walk-in and a one-time visit, while multiple in-out is typical for recurring visitors that need to visit for multiple days. However, in case the host or visitors need to end the visitation duration earlier, the host can cancel the invitation in TimeTec VMS to prevent any unsanctioned re-entry. 

Process
1. Login to TimeTec VMS mobile app with staff account. Go to the Visitor module.

2. In My Visitors, go to the Upcoming visitor list. Then click on the visitor to select. Cancelling a visitor's invitation is permissible before the visitor checks in or after he/she checks out, as long as the visitor’s name appears in the Upcoming visitor list.  

3. You will be able to see the visitor’s details. Scroll down and tap on Cancel Invitation.



4. Enter the reason for cancelling the invitation and submit. Once submitted, the visitor’s status will turn to Cancelled.




5. When an invitation is cancelled, the visitor cannot enter using the same QR code as before and need to perform a new registration to obtain a new valid QR code.




Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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