Owner’s Notification for Visitor Check-in and Check-out

Friday, July 26, 2019 TimeTec 0 Comments

In i-Neighbour app, the guardhouse tablet that is using i-Vizit app will be integrated with the owner’s i-Neighbour app. Hence, every check-in and check-out information of visitor will be sent to the owners’ apps.

Note: If the guard chooses the wrong unit to check-in visitor, the selected unit will get the notification with the wrong visitor information.

This document explains how the owner can get a notification during the check-in and check-out of his visitors.

When a visitor has been checked-in by a security guard, the owner who is receiving this visitor will get a pop-up message to notify that he has a visitor.

If the owner did not get a notification during the visitor check-in, please adjust the notification settings by visiting the link below:
i-Neighbour App: How To Enable GPS and Notification Features

If the owner clears the notification bar without looking at who’s coming to their house or did not get the notification at all, they still can view the visitor on the app by following the steps below:
1. Launch i-Neighbour app
2. Notification

The owner can see the list of visitors who have checked-in and checked-out under his/her unit.

The owner also can view the list of his visitors who are still in his neighbourhood.
Follow the steps below:

1. Launch i-Neighbour app

2. More (bottom left)

3. Visitors

There are 3 lists of detail
1. Upcoming

2. Check-in

3. History

The visitor that has been invited by the owner using invitation features. These visitors will using the QR Codes during check-in.

The visitors who are still in your neighbourhood that have registered under your unit.

All visitor data that are registered under your unit will stay in the i-Neighbour cloud for 2 years. You can check your visitor history in these features.

You can also search by name, filter by check-out, expired, declined and cancelled. You can select the date range you want to see visitors history.

If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.


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