Backup and Sending Your Software's Database Error Files for Troubleshooting

Wednesday, February 19, 2014 FingerTec 6 Comments

Your software’s database file is crucial for us to simulate and troubleshoot your software’s errors and we will appreciate it if you can attach the database file in your email to us. The following steps detail on how to backup your database from TCMS V2 and Ingress that will allow us to simulate the errors in your database file and assist you in solving them.


To Backup Database from TCMS V2 Software:

1. Select System Settings > Backup/Restore database files.

2. Select Backup Database > select the folder to save your file > Apply.

3. Send us the ZIP file.



However, if your software is corrupted and you are unable to access it to backup your database, you can send the entire TCMS V2 folder over to us.

1. Go to Program Files > FingerTec Worldwide folder > TCMSv2 folder.

2. Compress the folder to a WINZIP or WINRAR format.

3. Send us the file.

To Backup Database from Ingress Software:

1. Select System Settings > Database Management.

2. Click Browse under Database Backup Path to save the database file.

3. Wait for the progress to complete.

4. Send us the SQL file.


Sending a Large Database File:

Sometimes, the database file is too large to send via email. As an alternative, you can upload the file to a cloud storage service, for example, Google Drive and Dropbox and send us the link to download the file.

In addition, you can upload the database file to the following file-sharing websites and send us the download link when it has been uploaded:

SendSpacewww.sendspace.com
MailBigFilewww.mailbigfile.com

6 comments:

  1. Hi, I have the FingerTec TCMS v2.2.027, but I can find a SQL file just .DBF files. May you help me please to explain me how to know what file is my database?

    ReplyDelete
    Replies
    1. Hello Sir,

      Good day to you.


      For your kind information, TCMSv2 use fox pro database and not use SQL database. So, all the data are from the .DBF files and FPTMP.FPT file only.

      Delete
  2. I have a problem in auto backup interval ,I mention the time of automatic backup but nothing is saved

    ReplyDelete
    Replies
    1. Dear Sir / Ma'am,

      Good day to you,

      Referring to your issue, please inform us the software you are using before we can assist you any further. Is it TCMSv2, TCMSv3 or Ingress? What's the software version?

      Please send email to support@fingertec.com should you require further clarification on above issue as our team can assist you further.

      Thanks & best regards.

      Delete
  3. Replies
    1. Dear Sir / Ma'am,

      Please update your Ingress to the latest version (v3.2.2.10) by following the steps below and see whether the issue persists or not.

      Make sure to turn off antivirus and firewall before you proceed.

      1) Backup your database in System Settings > Database Configuration > Browse Database Server Backup Path > Backup
      2) Uninstall FingerTec Ingress from Control Panel
      3) lnstall the latest Ingress version from the link below

      Ingress server:
      https://s3.amazonaws.com/files.fingertec.com/Software+Releases/Ingress/2019/Official+Release+/3.2.2.10/Ingress+Server+(MySQL).zip

      4) Restart your PC

      Thanks & best regards

      Delete

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