Guide for TimeTec TA Mobile Clocking For Multinational Users

Wednesday, June 24, 2020 FingerTec 0 Comments



Introduction
TimeTec TA mobile clocking is a feature for users to perform clocking via the application using their mobile smartphone regardless of the location they are at. There is a default time zone that the TimeTec TA system follows. Therefore, it is important for each user to change to a suitable time zone when your working location is different from the default since you will be performing mobile clocking in a different city in a different country.   

This article will be guiding users to change time zones on individual accounts and admin can also change this setting by batch in TimeTec TA.

Process
A. Change the user time zone individually
1. Login to TimeTec TA (Web) and go to USER tab > click on Manage User.

2. Next, go to USER and click on the “Edit” button.

3. Inside the user’s Edit Information page, you will need to click on “Edit” in order to edit the User Time Zone Information.

4. Click on “Save” to save the changes. The user may use the mobile clocking in a different time zone after changing the zone.

B. Change the user time zone by batch
5. Login to TimeTec TA (Web) and go to USER tab > click on Manage User.

6. Select users who need to change their time zone.

7. Click on “Manage” > Select “Change User Time Zone”

8. Select User time zone UTC

9. Click Save to update the user time zone.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible. 

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How to Allow Visitors to Book Their Visitation Appointment via TimeTec VMS

Tuesday, June 23, 2020 FingerTec 0 Comments



Introduction
The visitor registration process might take longer than it is supposed to be, especially during the peak visitation hours. There are many ways to encounter this issue. In TimeTec VMS, the registration process can be sped up by enabling the Pre-Registration feature where it will allow the visitor to book an appointment with the registered VMS admin team. This setting is essential in determining the visitors’ pre-registration process. Hence, here are the steps that need to be taken in order to enable this feature. 

Process
1. Log into TimeTec VMS. Once you have logged into the admin account, go to Settings > General Settings

2. In the Settings, go to Pre-Registration

3. To enable the Visitor Pre-Registration feature, click on the enable button as shown below. Once the feature has been enabled, it will turn into blue. You may also enable the search prediction feature to facilitate visitors during the searching and registration process.

4. You may then add the pre-registration link or copy any of the following icons snippet code to be embedded into your company website.


5. Once you have added the above code into your website, visitors can now click it to book an appointment for their next visit.

6. Visitors will be directed into the Visitor Pre-Registration page. They need to fill in the Pre-Registration form as follows. Please note that they will need to key in the correct Department and Employee Name in order to proceed the registration. This could prevent spams or random bookings. They could also request the essential information from the person they intend to visit.

7. Complete the registration form as shown below. Visitors may upload up to 3 photos of themselves if they wish to use the facial recognition feature for verification.

8. A successful message will be prompted once the registration has been completed. The host will be notified of all pending appointment requests.
9. After a visitor has submitted an appointment request, it will directly trigger the notification button on the employee's TimeTec VMS account at the top right corner as shown below.
10. Staff will then decide whether to Approve or to Reject the request made by their visitors.
11. Once approved, a confirmation message will be prompted.


12. Similarly, if the users log in via the TimeTec VMS mobile apps, they will receive a notification message as shown below.

13. After the staff has clicked on the pending request in the notification list, the details of the request will be shown. Scroll until the bottom of the page to select whether to Approve or to Reject the request.

14. Visitors will receive a notification email when their appointment has been approved. To facilitate the check-in process, they are encouraged to download the visitation ticket with the generated QR code and present it during their check-in process.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible. 

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Enabling Pay Rate display in 3 decimal places in Ingress/ TCMSv3 Software

Tuesday, June 23, 2020 FingerTec 0 Comments



Introduction
FingerTec has recently introduced a new feature for Ingress and TCMS V3 software, where users can enable the Pay Rate display in 3 decimal places. It’s available in the latest Ingress v4.0.0.12 and TCMSv3 v3.0.0.11 . This enhancement gives users the flexibility to manage the payroll wages report. There are a few companies in the market that require this kind of feature to help them calculate the wages accordingly and efficiently.

Process
1) Go to System Settings > System Parameter Setting > User > Click Edit > Tick Enable Pay Rate display in 3 decimal places


2) Configure the Users’ Pay Rate. Go to User tab > choose the user > click Edit > select Pay Type per hour then configure the Pay Rate > Click Save


3) View Gross Wages Report – Pay Rate with 3 decimal places


Related Post
To learn more on how the Gross Wages works, you may refer to the link below
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How to Solve Error Message “Please make sure you have logged out properly” for Ingress Server and Ingress Client

Tuesday, June 23, 2020 FingerTec 0 Comments



Introduction
We have been receiving feedback from some Ingress server and Ingress client software users, whereby they cannot log in into their Ingress client’s software. This issue may occur when a user tries to login into the Ingress client software using the same login credential via the Ingress server at the same time. Please be informed that both the Ingress server and Ingress client cannot use the same login credential at the same time.

Example: Based on the picture below, you should notice the login error message when a user is trying to login to the Ingress client account.


Steps to Solve the Error Message
1. Logout from Ingress Server
In order to solve this login issue, please make sure to logout the Ingress server software first. Go to Ingress server PC > Close Ingress software > Shut Down Ingress server. After you have successfully logout from the Ingress server, you may proceed to login to the Ingress client using the Ingress server login credential. 



2. Create a new User Account for Ingress Client
If you wish to log in to the Ingress client and Ingress server at the same time, you will need to create a different user account. Before you can create a login account for Ingress client, you will first have to create the user role. Go to System Setting > User Roles > Add Role > Role Name > Select which modules you want to allow to this role > Click OK


Once you have created the role, you can now assign the role to the users. Each user will have a different login name and password to access the Ingress client software. Go to System Setting > User Account > Add Account > Set the Username and Password > Select the User Roles > Set the Account Status to Active > Click OK. Then, you can login Ingress client with the new user account login credential.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.


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TimeTec Access Face Enrollment via Weblink

Tuesday, June 16, 2020 FingerTec 0 Comments



Introduction

The weblink face enrollment feature is designed to provide a hassle-free and efficient system for all TimeTec users. This process allows the user to either upload his/her own photos or to take a selfie via a weblink to enroll for facial recognition. Users will be able to use facial recognition devices such as the QF Master device given that their enrollment has been approved.

Process

Step 1 - In TimeTec Access, click on the Device tab > Face Template and QR Code.


Step 2 - Make sure the Face Enrollment via the Web feature is enabled, otherwise the face enrollment can only be done via the QF Master. Search User and click Enroll to send out the Face Enrollment link. The link will be sent to the User's email, please make sure the User has verified their email.


Step 3 - Uncheck the ‘Auto Approval’ if you wish to check and approve the enrollment that the user has submitted. Otherwise, the Face enrollment will be auto-approved.

Step 4 - The user will receive an email with a link attached to guide in performing the face enrollment in TimeTec Access.
Step 5 - The user must upload/capture 3 pictures of himself for registration used. For more information regarding the Face Enrollment via Web browser, please refer to this link . Click the Submit button after the user has uploaded the photos.



Step 6 - After the user has submitted the photos, the admin who sent out the Face Enrollment link will then receive a notification via the mobile apps or an email to approve the enrollment.


Step 7 - To approve the User’s face enrollment, login to TimeTec Access, click Device > Face Template and QR Code. Click the ‘Pending Approval’ on the User face template. Select 1 photo to be used as the face template, and click on the Approve button. Subsequently, a face icon will be shown on the face template column, indicating that the face template has been successfully saved.




Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible. 

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The Function of Panic Button in i-Vizit

Monday, June 15, 2020 FingerTec 0 Comments



PROCESS
1. A pop-up message will appear when the owner triggers the panic button.
This popup message will include the owner’s information such as name, Jalan or block, unit number, and the current location if the owner has enabled the GPS features on the phone (follow google map). This will allow the security guard to take alert and implement immediate action.

2. Click on View detail

3. The security can view the Emergency type request submitted by the owner. Click Acknowledge to record the response time from the security guard.

4. The security guard has to act according to the procedure prescribed by the resident association or the management on responding in the case of an emergency event.

5. Once the issue has been attended to, the security guard can leave a note in the comment section in the i-Vizit. This can be kept for future reference use. (Optional)
If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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