Problems with i-Neighbour Mobile Application?

Monday, December 23, 2019 FingerTec 0 Comments



Here are the steps to lodge a feedback report directly from the i-Neighbour Mobile application.

We recommend users to lodge feedback following the steps below. Fill in the details required by the system to facilitate our programmers to retrieve all phones and application details for swifter rectification of issues:

1) Phone Mobile ID
2) Phone Model
3) Android Version
4) App Version

To lodge a report in the i-Neighbour App

1) Open up Homepage, select More at the bottom of the page

2) Under Settings, select the Information icon
3) Then, click on Contact Us
4) Address problems in the box below and attach relevant screenshots and videos (if applicable)
5) Click Next to submit feedback and select to send via Email
6) The system will automatically set the default recipient as info@i-neighbour.com with the supporting info keyed in previously.
7) If you are still encountering problems after completing the steps above, please do not hesitate to contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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