How to Solve the Red Color Issue in the Data Audit List for Ingress/TCMSv3 software

Monday, December 23, 2019 FingerTec 0 Comments


Introduction
We have been receiving feedback from some TCMS V3/Ingress Software users, whereby their transaction log data in the Data Audit List become red in colour and have inadvertently caused the users’ clocking data to not have appeared in the Attendance Sheet. This issue has occurred due to the process of incorrect change of User ID.
Example: Based on the picture below, the transaction log in the Data Audit List listed in red can be observed.


Processes
Therefore, we have prepared a guide to help users to resolve the TCMS V3 and Ingress software issues. Please follow the steps below:
1) Download the tool from the link below > Extract the folder
2) Once finished, please copy the downloaded .exe file and paste it into a specified location in the software. The location for Ingress or TCMS v3 software is provided below.



Ingress Software Location: C:\Program Files (x86)\FingerTec Worldwide\FingerTec Ingress\Ingress Server
TCMSv3 Software Location: C:\Program Files (x86)\FingerTec\FingerTec TCMS V3\TCMS V3
3) Run the file as an administrator > Fill up the user ID in the bracket stated in red > Tick Select all related > Choose MySQL / MDB depend on software > Click Start

4) Once the loading up has finished > Go to the Attendance Sheet > Click Generate > Select the User and Date range that is showed in the red brackets below.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com we will update it as soon as possible.

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