How to Export and Import Roster from TimeTec TA Easily with Excel files

Wednesday, July 31, 2019 FingerTec 0 Comments



Introduction 
TimeTec TA is a cloud-based attendance system designed for companies of different sizes. To ease the updates of a large number of employees into rosters, import from Excel file is recommended. Hence, users can modify the data and information of the user roster by exporting it using an Excel file without having to access multiple modules in TimeTec TA.

Process 
1.   Login to TimeTec TA with your admin account, then go to SCHEDULE > Customise User Duty Roster. Click edit to make changes to the selected settings.

2.    From Customise User Duty Roster module, you may see all the listed schedules by clicking on ( < ) icon on the right page for references.


3.  Click Export  > select Year and Month you wish to export > Select user > (confirm) to start exporting User Duty Roster

4.   Exporting of user file roster information can be done per organisation chart to make the process easier and more organized. The users can be viewed in an organization structure, following the steps below:

5.    Inside the Excel file you can see the user information in TimeTec User ID, year, month and days.


6.    The import file starts with "user ID" "year" "month" followed by “day type (W – workday, R – restday, O – offday and H – holiday) > schedule number”.

* (Note: Leave Type must be same as specified in TimeTec TA)

7.    Next, to import the edited User Roster file into TimeTec TA, go to SCHEDULE > Customise User Duty Roster > Import.

8.    Browse the edited Excel file and click Confirm to complete the process.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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Leave Types Setup in TimeTec TA

Wednesday, July 31, 2019 FingerTec 0 Comments



Introduction
These features are available in TimeTec TA, and it will make it easier for the admin to record staff who are taking leave via TimeTec TA. Every organization has its own set of leaves that employees are entitled for such as an annual leave, medical leave and etc.  By default, any no-show record on a workday will be defined as an ‘absent’. Therefore, if you are taking leaves, it has to be recorded accordingly. While leave feature is available in TimeTec TA, it is recommended that clients subscribe to TimeTec Leave for a more comprehensive leave features and functions.

Process 
1)        Setup a leave type & multi-layer leave
2)        How to use leave type in TimeTec TA
3)        How leave types are reflected in reports

1)        Setup a leave type & multi-layer leave

At homepage, click Company > choose Leave type

At the new Window, to add Leave type > click ‘+’ Add button at the top right corner.

Fill up a Leave type in the empty field e.g. Annual Leave. You can set a Leave code for leave type e.g. AL stand for Annual Leave. After you are done with the configuration, click Save.

Some of the allowances will be deducted from other leave allowances. In order to do multi-layer leave, Emergency Leave allowance for example, will be deducted from the Annual Leave. Click the Add button at leave type you want to deduct from main leave type.

After that, fill up Leave name and Leave code. Click Save once done.

This is the result for the multi-layer leave.

2)        How to use leave type in TimeTec TA

As an admin, you need to know the staff who are taking leave and you need to manually update the records in the system. To update a leave type at a roster and a schedule, please follow the below steps accordingly.

At homepage, click Schedule and choose Customize user duty roster

At  a new Window for roster of the staff, you can choose Date that the staff is taking leave. For example, an employee apply for a leave on 13th June.

At a pop up Window, change the schedule to Leave if staff on leave or Holiday.

If you choose a Leave, the Leave type column will automatically turn yellow and you can choose the leave type that has been created before.

After you are  done with configuration, click Save & generate.

*You can click save only but this settings/configuration will not be reflected in the report. Hence, you must generate attendance manually to get the settings/configuration set in the reports 
 
When you change Schedule to Holiday, the leave type column will turn  blue and you need to fill type of holiday, for example Wesak Day. After you are done configuring, click Save & generate.

*This step is required if you do not import holiday into the system
 
After click Save & generate, and the system will assist you to generate attendance.
 
After attendance has been generated, roster will change accordingly.

3)        How leave types are reflected in reports

Displayed general user attendance records are comprised of users clocking activities including calculated work time, breaks, overtime and work hour shortage, in a chosen date range. This report also contains a summary of attendance, tardiness and leave taken by selected users.

At homepage, click Report > Attendance Listing > Electronic Time Card

 
At a new window, you can filter by User ID, name and organization structure. Tick the staff you want after filtration.
 
After you are done configuring the settings, click Submit
This is an example of the report


Note: If any of the screenshots or steps in this manual are different from the current system, it is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com. We will update it as soon as possible.

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Diagnose Unstable Wi-Fi Connection on FingerTec Device

Wednesday, July 31, 2019 FingerTec 0 Comments



Introduction
Wi-Fi is considered as one of the most required technological aspects for a modern lifestyle. As such, there are many Wi-Fi compatible devices offered in the market today that can connect to the Internet. That said, FingerTec likewise provides a variety of biometric devices which can support Wi-Fi connection such as TA700W. Some of our devices are available with Wi-Fi feature only upon request such as TA100C, TA100C-R, TA200 Plus, etc. Please have a look at the brochure below for the models that can support Wi-Fi.

https://www.fingertec.com/download/SelectionGuide-HW.pdf 

However, the downside of using Wi-Fi as the communication mode is that the connection might drop unexpectedly for no obvious reason and it affects the transfer of attendance data from device to software as well as update settings into the device. Dropped Wi-Fi connections are much more common than you might think, and fortunately, solutions do exist.

Wi-Fi component:
1) Wi-Fi Module

2) Wi-Fi Antenna

3) Wi-Fi Module Holder

Process
Below are some of the most common ways to try and fix the issue.
 
1. Different Wi-Fi network or personal mobile hotspot
Connect the device to another Wi-Fi network or personal mobile hotspot and check on the result. For Wi-Fi network, make sure you are using the different IP address with the LAN connection. If not, there will be a conflict between the LAN and also your Wi-Fi. You can manually assign the IP address so that both range not same. 

For example: 

LAN : 192.168.1.201 
Wifi: 192.168.3.222
 
Please refer to the link below for your better understanding
 
2. Reset device to default factory settings
Reset the device to default factory settings and reconfigure the Wi-Fi setting and monitor the connection status. To reset the device, go to Menu > System > Reset > Press OK. A confirmation window will prompt you before the terminal is reset. Ensure that you are certain of performing the task before proceeding to avoid irreversible data loss.
 
3. Wi-Fi module
If you have any other FingerTec device with Wi-Fi feature, try to configure and connect this other device with your Wi-Fi network and compare the connection status. If the other device can work properly without any issue with Wi-Fi connection, swap the Wi-Fi module (for same model only) and test again. You can proceed to claim warranty to get a replacement unit if it is still under warranty

4. Firmware version
Please share with us (support@fingertec.com) the device info details using the tool below so we can check on the firmware version, whether it is updated or not.

 
If all the steps above still failed to solve the unstable Wi-Fi connection, kindly return to us the problematic device so our hardware team can check and verify the actual issue
 
Note: There is no specific distance that our device can support because it depends on the Wi-Fi router/modem. The Wi-Fi network basically have a range that's limited by the frequency, transmission power, antenna type, the location they're used in, and the environment.

Note: If any of the screenshots or steps in this manual are different from the current system, it is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com. We will update it as soon as possible.

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Owner’s Notification for Visitor Check-in and Check-out

Friday, July 26, 2019 FingerTec 0 Comments



In i-Neighbour app, the guardhouse tablet that is using i-Vizit app will be integrated with the owner’s i-Neighbour app. Hence, every check-in and check-out information of visitor will be sent to the owners’ apps.

Note: If the guard chooses the wrong unit to check-in visitor, the selected unit will get the notification with the wrong visitor information.

This document explains how the owner can get a notification during the check-in and check-out of his visitors.

When a visitor has been checked-in by a security guard, the owner who is receiving this visitor will get a pop-up message to notify that he has a visitor.


If the owner did not get a notification during the visitor check-in, please adjust the notification settings by visiting the link below:
i-Neighbour App: How To Enable GPS and Notification Features

If the owner clears the notification bar without looking at who’s coming to their house or did not get the notification at all, they still can view the visitor on the app by following the steps below:
1. Launch i-Neighbour app
2. Notification

The owner can see the list of visitors who have checked-in and checked-out under his/her unit.


The owner also can view the list of his visitors who are still in his neighbourhood.
Follow the steps below:

1. Launch i-Neighbour app

2. More (bottom left)

3. Visitors

There are 3 lists of detail
1. Upcoming

2. Check-in

3. History

1.Upcoming
The visitor that has been invited by the owner using invitation features. These visitors will using the QR Codes during check-in.

2.Check-in
The visitors who are still in your neighbourhood that have registered under your unit.

3.History
All visitor data that are registered under your unit will stay in the i-Neighbour cloud for 2 years. You can check your visitor history in these features.

You can also search by name, filter by check-out, expired, declined and cancelled. You can select the date range you want to see visitors history.



If you are still having problems after completing all of the steps stated above, please contact us via support@i-neighbour.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.




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How to download and activate i-Neighbour account (Mobile application)

Friday, July 26, 2019 FingerTec 0 Comments



Introduction

Before a user starting to use the i-Neighbour mobile app, the unit owner (master owner) has to activate his account before he can invite the other family members to use the App and fully utilize the application

It is very important for users to provide valid and correct email address and phone number to the management because the system will automatically send out the activation key through email to the users. Absence of the correct information will make the whole process cumbersome and unpleasant.

Process
1. Download i-Neighbour mobile application from Google Playstore or Apple App Store

2. Check your mailbox for the i-Neighbour account activation as well as the Mobile activation code. (If you have not received any email, you can refer to the management and they will resend the activation email to you)



3. Open the i-Neighbour mobile application and select “ACTIVATE ACCOUNT”



4. Key in the activation code and press “Activate now”



5. Check your details (Name, email address, mobile number and gender) , then key-in the login password (At least 8 Characters including uppercase and lowercase letters with symbol or numbers) before pressing “Next”



6. Account activated.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

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