FIRMWARE UPDATE FOR Q2I(FEM800) - Permanent Door Open Enhancement

Wednesday, May 30, 2018 FingerTec 0 Comments




Introduction:
FingerTec has updated Q2i FEM800 firmware which now includes an enhancement on Permanent Door Open feature to provide more flexibility in terms of scheduling door opening.

Benefits:
Permanent Door Open Close Time Zone feature in Ingress allows you to set the unlocking option for your doors with up to 3 different intervals daily. This feature is usually used in Service Centre whereby the front door is often kept unlocked for customer access without the need for staffs to unlock the door. Previous firmware of Q2i is only able to support 1 interval and with this firmware update, the system can now support up to 3 intervals.

Process:
For the Service Centre front door, it should remain open during working hours and close during lunch time. Hence, there are two time-interval to be included for this situation. Considering that the device is using normally close door, the two time zone intervals are:

1)  (0800 – 1200) – First Work Period: Door will automatically unlock at 8 am and lock at 12 pm.

2)  (1300 – 1700) – Second Work Period: Door will automatically unlock at 1 pm and unlock at 5 pm.

Steps in Ingress software:
1) Add new Time Zone


2) Set your interval as Permanent Door Open period.
In this situation, we need to include 2 intervals which are during First Work Period and Second Work Period.
 
As Sunday and Saturday are rest day, the interval will remain (0000 – 2359) in order to ensure that the door is always lock.

3) Assign the Permanent Door Open Close to Your Doors
 
To change the settings of your door, click on your door name and click on Edit at “Details”.

4) At the Permanent Door Open Close Time Zone, click on the drop down list.


5) Synchronize the changes to the device (Q2i).


6) Sync and restart your device.


You can also refer to this http://www.fingertectips.com/2016/05/the-flexibility-ingress-gives-your.html for more information about Ingress Permanent Door Open Close Feature.

FingerTec Authorized Reseller can now login and download the latest firmware of Q2i FEM800 at http://tips.fingertec.com/tips-download-firmware.php. For end users, please contact your local reseller or FingerTec Support Team to acquire this latest firmware update.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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Export File to Other PCs on the Same Network Range via Ingress / TCMS V3

Wednesday, May 30, 2018 FingerTec 0 Comments




Introduction:
Previously, we have introduced a new feature for Ingress and TCMS V3 software, whereby you can export the Attendance and Transaction Data automatically by date or time into a dedicated folder path under Attendance Module. Therefore, we will now brief and guide you on how to export the file into other PCs that have the same network range with the main PC.

Benefits:
By choosing this option, you can export the file and manage it in other PCs automatically, whereby the system can then run the process based on the settings in the Export Scheduler option.

Process and Setting:
1. You must create both PCs with the same credential or same User Login and Password. For example: PC A (main PC with Ingress/TCMS V3 software) & PC B (the location where the file will be saved) must have the same credential as indicated in the picture below.
  

2. Configure or share the folder from PC B so that it can be accessed from PC A.
 

3. Then, allow the folder sharing permission to Everyone, and test whether you can access the sharing folder on PC B from PC A (Main).
 

4. After finishing the sharing folder configuration, you need to login to PC A with the same PC B credential. Next, setup the Log On services for Ingress/TCMS V3 by proceeding to Control Panel > Administrator Tools > Services > Ingress/TCMS V3 Services > right click and select Properties > select Log On > select The Account and key in the Login and Password credential similar with PC B.
 

5. Moving on, start Ingress/TCMS V3 software and setup the Export Schedule Path by heading to System Setting > Server > Export Scheduler Path and choose the folder/location that you want to save the file.
 

6. Configure the Export Scheduler settings from Attendance > Export Scheduler, and choose the correct Export Path on PC B. Please also refer to these tips on how to use the Export Scheduler: http://www.fingertectips.com/2017/11/export-scheduler-for-attendance-and.html
 

7. Lastly, check the results on PC B as to whether the file has been saved or not.
 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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TimeTec Patrol Latest Enhancement - Auto Scan NFC Checkpoint

Wednesday, May 30, 2018 FingerTec 0 Comments




Introduction:
TimeTec Patrol operation is made easier with the latest enhancement on the system. Now, guards can just scan the checkpoints without having to select the checkpoint assigned to him or her. The system will automatically detect which checkpoint is scanned whenever the security guards tap their mobile onto the NFC Tag. This latest enhancement works in “Follow Sequence” or “Random Scan”, simplifying the patrol process altogether.

Below are a few quick simple steps that show how the Auto Scan enhancement works for TimeTec Patrol:

Steps:
1) Using the system Admin account, first assign 2 checkpoints in Patrol Route by proceeding to Route > Patrol Route > Add > Assign 2 checkpoints to this Route.


2) Next, assign the Patrol Route into a Schedule by going to Schedule > Add  > Insert time for patrol > Click on User Icon and assign Route and Guard into this schedule > Save.


3) Lastly, in TimeTec Patrol mobile application, login to the Guard account and go to Routes & Checkpoints > Select Route Name > Click Start Tour > Tap your smartphone onto the NFC Tag, and it will automatically detect which checkpoint is being scanned.



Previously, after Start Tour has been initiated, security guards will need to select on the Checkpoint that they wish to start first and then only tap their smartphone onto the NFC Tag. But for this latest enhancement, security guards can now just tap their smartphone after starting the tour and the checkpoint will instantaneously be detected.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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Configure Your Ramadan Schedule With TimeTec TA

Wednesday, May 30, 2018 FingerTec 0 Comments



Introduction:
TimeTec TA is a cloud-based solution that can manage different working schedule to accommodate seasonal needs or any situations that require the changing of work schedule. For example, during the Islamic month of Ramadan, Muslim employees will not be taking any lunch break and will in turn end their working period an hour earlier than the usual working hour. By using the group duty roster, you can configure the clocking schedule for Ramadan easily without having to take any additional steps.

Benefits:
The configuration is beneficial and vital to most departments especially the HR department since it can differentiate the differences in the roster observed during specific seasons such as Ramadhan without affecting the attendance records before and after the Ramadan period. After the configuration of the new roster is completed, users can switch the roster with just a single click, and TimeTec TA will record all of the employees’ clocking details during Ramadan or any specific times that require schedule changing. Note that users will need to switch back to normal mode once Ramadhan or other specific seasons have ended in order to revert to the normal schedule. That said, below is a short guide on how to configure your Ramadan schedule with TimeTec TA:

Process: 
Step 1 -
Create a daily schedule for Ramadan (go to Schedule tab > Clocking Schedule > Add). Configure the Work Time for the month. Example: IN = 0900 and OUT = 1700. You can also set the schedule rules according to your company policies for this clocking schedule. After finishing the configuration, click the Preview button and a preview of the clocking schedule will be displayed accordingly. If everything is correct, click Submit to save the clocking schedule into the system.
 



 

Step 2 -
Next, proceed to the group duty roster (go to Schedule tab > Assign Schedule and User into Roster > select the Roster that you want to change > click at the year that you want to change). For example, Ramadan in 2018 is from 17 May 2018 until 16 June 2018. Assign the group duty roster to the Fasting Month Schedule.
 







Click the Auto Button and change the schedule to Fasting Month Schedule as well as choose the Effective Date which is 17 May 2018. The Group Duty Roster will thus change the Clocking Schedule starting from the effective date.
 



However, the fasting month is until 16 June 2018 only. Therefore, you need to click the Auto Button again and select the Normal Schedule in addition to choosing the Effective Date which is 16 June 2018.

Step 3 -
Once the group duty roster is updated with the Fasting Month Schedule, proceed to the Attendance Sheet > Generate for All User > from 1 January 2018 until 31 December 2018. Other dates will remain as in the default schedule except for 17 May 2018 until 16 June 2018, which will be changed to the Fasting Month schedule. Note that you can also check the Roster Overview for the Normal Schedule and Fasting Month Schedule (go to Schedule tab > Roster Overview > select Month, Year, Normal Schedule and Fasting Month Schedule ID > click Submit).
 



Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.

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How to Use TimeTec Patrol’s Panic Button

Thursday, May 24, 2018 FingerTec 0 Comments



Introduction
Within TimeTec Patrol Mobile App, there is a useful feature known as the Panic Button that will automatically send out alert notifications when it is triggered, complete with the user’s GPS location and auto-captured photos. However, prior to using this button, you will need to first define the contact list for each of your patrol location, to ensure the alert only goes out to relevant people who will respond to the emergency. After the alert is sent, recipients who have viewed the alert message will also be tracked in the system.

Back in the control room, these details are then displayed in real-time on the Monitoring page, providing Security Managers or Supervisors with vital information that helps them make better decisions for the incident response. In our recent release, we also added an SOS Alert Report in order for you to easily review the history of its usage. Since the Panic Button can play an important role when used effectively, let’s learn more details as shown below.

Overview
We begin with a summary of the Panic Button’s prerequisite settings and a general look at how it works for the 3 different categories of users:

Where to find this feature?

Guard:
i. Mobile App login > Panic Button

Admin:
i. Web login > Menu > Records > Monitoring
ii. Web login > Menu > Report > SOS Alert Report

Setup for Notification Recipient(s)

Firstly, Admins should configure the list of Contact person to be alerted (Notification recipient) for each Patrol Location:
[ Web login > Go to Routes > Incidents & Notification > Assign Notification Recipients to Incident > choose specific Patrol location > click Edit > add Notification Recipient for SOS Alert (** You can only select TimeTec Patrol user that has been assigned to that patrol location)  ]

It is recommended to add the Security manager/supervisor and all guards for a particular location, so that any nearby guard can respond

All recipient(s) added above will receive both Web and Mobile notifications if a guard under that Patrol Location triggers their Panic Button


How to Use/ Process

Guard on Duty

Mobile App
1. Trigger the button (** Internet connection is required to send the alert immediately; if a guard is using offline mode, it will only be pushed to server once internet connection is available). Once pressed, you can still tap to cancel within 3 seconds before actual activation (To cancel, you must input your user account password)

2. After activated, the siren will sound. Your GPS location will be recorded. (** Location services/GPS for mobile must be turned on)

3. Four photos will be auto-captured and uploaded to the server

4. Once uploaded, you can press Done and input your user account password to stop the siren


Notification Recipient/ Contact Person
Recommended to include Security Manager/Supervisor and
Security Guards on location
All recipients will receive both Web and Mobile notifications for S.O.S Alert

A) Web Notification
1. Whichever screen the user is on, they will receive an alert

2. S.O.S Alert icon on Menu flashes in red

3. Siren is sounded on the computer (you can mute this)

4. Click the S.O.S Alert icon on Menu - View message with GPS location (if available) & the four photos attached

5. Once viewed by the user, the alert will stop - Flashing & siren deactivated

6. Respond accordingly

7. Recipient that viewed the alert is tracked in the system

B) Mobile Notification
1. If user is logged in to the Patrol App when the Button is triggered, they will receive push notification on the mobile phone

2. Tap on the notification > redirected to the App’s Notification screen > select Report Incidents to view the notifications  

3. From there, select the S.O.S Alert - View message with GPS location (if available) & the four photos attached

4. Respond accordingly



Admin/ Control Room
Security Manager/Supervisor
Should be assigned as Admin role with rights over the Monitoring module
Should also be added as one of the Notification Recipient to receive the alert

Web Application
1. Monitor patrol shifts at Record > Monitoring. Select the appropriate Patrol Location

2. Receive alert as a Notification Recipient (refer to the section above) - Click to view the SOS Alert message with GPS location (if available) and photo attachments

3. If an Admin has been added as Notification Recipient, they will also be alerted through the standard system notification window (bottom right of the screen)

4. Click on Notification > Report Incidents > S.O.S Alert - View message with GPS location (if available) & the four photos attached

5. Elsewhere, at Records> Monitoring > scroll down to SOS Alert listing > Review who has viewed/acknowledged the alert to assess for further action

6. Coordinate the emergency response

7. After resolution, generate the SOS Alert report for review or filing by going to Report > SOS Alert Report

** Requirements

Before using Panic Button, you need to configure Notification Recipient. In order to do that, you must first configure Patrol Location and assign guards


Internet connection must be available to send the alert immediately; if a guard is using Offline mode, it will only be pushed to server once internet connection is available


Location services/GPS for mobile has to be turned on, otherwise the Alert will not have the location reported


Note: This feature should only be deployed when there is a genuine need for assistance and not to be handled irresponsibly.

Step-by-Step Guide
Now that you have an idea of the overall process, please refer to the relevant sections below for a walkthrough (with screenshots):
A) Setup for Notification Recipient
B) How to Use: Guard on Duty
C) How to Use: Notification Recipient/ Contact Person
D) How to Use: Admin/ Control Room

A) Setup for Notification Recipient
1. Firstly, Admins should configure the list of Contact person to be alerted (Notification recipient) for each Patrol Location.
Login to Web > Go to Routes > Incidents & Notification > Assign Notification Recipients to Incident. 

2. Choose your specific Patrol location > click Edit for SOS Alert > select User > add Notification Recipient for SOS Alert.
Note: You can only select TimeTec Patrol user that has been assigned to that patrol location.


3.  It is recommended to add the Security manager/supervisor and all guards for a particular location, so that any nearby guard can respond.

4. All recipients added above will receive both Web and Mobile notifications if a guard under that Patrol Location triggers his/her Panic Button.

B) How to Use: Guard on Duty
Mobile App
1. Trigger the button. (Note: Internet connection must be to send the alert immediately; if a guard is using Offline mode, it will only be pushed to server once internet connection is available)

2. Once pressed, you can still click to cancel within 3 seconds before the actual activation (To cancel, you must input your user account password).


3. After activation, the siren will sound. Your GPS location will be recorded. (Note: Location services/GPS for mobile must be turned on) Four photos will be auto-captured and uploaded to the server.


4. Once uploaded, you can press “Done” and input your user account password to stop the siren.


C) How to Use: Notification Recipient/ Contact Person
1. For each Patrol Location, we recommend that the appropriate Security manager/ supervisor and all the security guards on location are included as a Notification Recipient. Please refer to the relevant section above on how to configure that.

2. Once the Panic Button is triggered by a guard, all recipients will receive both Web and Mobile notifications for S.O.S Alert. Therefore, both types of notifications are discussed below.

Web Notification
1. After the Panic Button is triggered, whichever screen you are viewing, you will receive the alert. You can see that the S.O.S Alert icon on the right side of the Menu will be flashing in red.

2. A Siren will also be sounded on your computer (You can mute this by clicking on the speaker icon in the message). Click the S.O.S Alert icon on Menu > View message with GPS location (if available) and the four photos attached.
Note: GPS location will only be reported if the guard has turned on Location services/GPS on their mobile phone.

3. Once viewed by the user, the alert will stop which means the flashing icon and Siren will be deactivated. Following that, you can respond to the emergency according to your security protocols. Please be aware that the Notification Recipient who viewed the alert will be tracked in the system (At Records > Monitoring).

Mobile Notification
1. Meanwhile, for those using the Mobile App, if you are logged in to the Patrol App when the Button is triggered, you will receive a push notification on your mobile phone.

2. Tap on the notification. You will be redirected to the App’s Notification screen > select Report Incidents to view the notifications. 

3. From there, select S.O.S Alert in the notification listing to view the message with GPS location (if available) & the four photos attached.
Note: GPS location will only be reported if the guard has turned on Location services/GPS on their mobile phone.


4. Following that, you can respond to the emergency according to your security protocols.

D) How to Use: Admin/ Control Room
1. The guide below is mainly for Admin/ Control Room use.
2. In TimeTec Patrol, these users should be assigned with an Admin role and granted rights over the Monitoring module.

3. We also recommend that that they are added as one of the Notification Recipient, in order to receive the alert. Please refer to the relevant section above on how to configure it.

Web Application
1. Monitor patrol shifts at Record > Monitoring. Select the appropriate Patrol Location.
2. Receive alert as a Notification Recipient (refer to the relevant section above for more information). Click to view the SOS Alert message with GPS location (if available) and photo attachments.

3. If an Admin has been added as a Notification Recipient, they will also be alerted through the standard system notification window (bottom right of the screen).

4. Click on Notification > Report Incidents > S.O.S Alert - View message with GPS location (if available) & the four photos attached.




5. Elsewhere, at Records > Monitoring > scroll down to SOS Alert listing > Review who has viewed/acknowledged the alert to assess for further action. You can also click “View Map” or “Photo” for more information.




6. Following that, you can coordinate your team’s emergency response, send instructions, assistance and equipment or escalate to the authorities. After resolving the emergency, generate the SOS Alert report for review or filing by going to Report > SOS Alert Report.
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