Windows Update Required for TimeTec Installation

Thursday, January 12, 2012 FingerTec 1 Comments

To use the TimeTec web-based application to its full capacity, you'll first need to make sure that your Windows operating system is fully up to date. Before you download and install TimeTec, make sure that you've downloaded and installed the latest Windows installer here.

The latest MySQL database connection component for 32bit and 64 bit Windows can be downloaded here.


Initiated by Pang, Written by Nisha

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R2 - Kadex Bug

Monday, January 09, 2012 FingerTec 1 Comments





If you are using a R2 and Kadex pairing for door access system, chances are there is a bug when you use USB connection to download transaction data. The bug will give an error message “Memory Error” when the log transaction exceeds 50,000.

Please check your R2’s firmware and determine the firmware version. If the firmware is July – August 2011 and you haven’t encountered any error message, please update the R2 to the latest firmware by contacting your reseller or Fingertec support at support@fingertec.com for further assistance to upgrade your device firmware.





  1. Upon downloading the firmware, unzip and extract the file
  2. Choose the R2 folder according to the terminal’s card functions.
  3. Select the .exe file.
  4. Insert the terminal’s IP Address and click Connect.
  5. Click Update to start the update process.
  6. After the update process is completed, the terminal will restart.
If you have encountered the error message, you will need to download a repair tool to rectify this problem, as the firmware update does not apply here anymore. You may download the repair tool here.

1.     Upon downloading the repair tool, unzip and extract the file.
2.  Double click on the FTRemoveWavFiles.exe file.
3.     Insert the terminal’s IP Address and click Connect to start the update process.
4.     After the update process is completed, the terminal will restart.
5.     Upon the restart, please download the user data & attendance log using the USB pen drive.
6.     Once the data is downloaded, clear all the data from the terminal.
7.     Download the Language update and removal tools here
8.     Download the R2’s English Language file here.
9.   Unzip and extract the files.
10. Double click on the FT Languages Removal_Update Tool folder.
11.  Double click on the FTLangUpdateTool.exe file.
12. Click on the file path to select the downloaded and extracted R2’s English Language file.
13.  After selecting the file path click Connect to connect to the terminal.
14. After the tool is connected to the terminal, click Update to start the update process.
15. After the update process is completed, the terminal will restart.



Initiated by Jazz Lee,
Written by Vincent



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TCMS Software Update v2.2.020

Thursday, January 05, 2012 FingerTec 20 Comments

FingerTec has a brand new update in store! Click here to download the new TCMS Software Update, to update your TCMS to version 2.2.020. Here's a look at the new features added in the update, along with the various bugs and errors fixed.

New Feature 1 - Option to include break time to overtime hour for Auto Add Break Rule

Previously, after you’ve enabled the auto add break rule, the system will include the extra time into the working hour if the user does not take a full break,.

With the new update, the extra working time will be recorded as overtime.

For example:



The user took a 1 hour break instead of a 4 hour break, and the system will calculate the extra 3 hours as overtime.

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New Year Schedule Generation

Thursday, January 05, 2012 FingerTec 1 Comments


Happy New Year to all our clients.

With the coming of the New Year, FingerTec would like to remind everyone to update the Group Duty Roster. 

The TCMSv2 automatically generates the weekly roster for the New Year based on the previous year’s Group Duty Roster. For the Shift Roster, you will need to manually configure the Auto Scheduling in the Group Duty Roster and generate it at the Attendance Sheet when we approach the New Year.

Without doing this, the system will display the below for users that are assigned with the shift roster.



To configure the auto scheduling:

1-    Go to Configuration.
2-    Double click the Group Duty Roster.
3-    Select the shift roster and click the Edit button.
4-    Change the year to 2011 and click the auto schedule.
5-    Change the end date of the effective date range to 31/12/2012 and click the okay button.
6-    The system will create the new roster of the current year based on the previous year’s roster.

Upon completing the configuration of the Auto Schedule, generate the Attendance Sheet. After the generating process, you will get the result as per below:




Initiated by Aidid
Edited by Vincent

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