All About Etcom

Friday, December 30, 2011 FingerTec 12 Comments

What is the etcom file? All data downloaded from the terminal into the TCMSv2 software is stored in the terminal data audit list and the etcom file.
When the data is downloaded from the terminal, the data will go into the etcom file. Once the data is downloaded into the etcom file, the TCMSv2 software will then calculate the amount of data inside the etcom file to match the amount of data inside the terminal. If it tallies, the terminal will clear all the data inside the terminal. If the data does not tally, the software will prompt an error for the customer to check the terminal.  

The downloaded data will then be stored in the Terminal Data List of the TCMSv2 software. Using the downloaded data, users can then configure the Attendance sheet and view or print the Reports.





The etcom file is located at c:\Program Files\FingerTec Worldwide\TCMSv2\etcom. After you have located the file, you will need to open the file with Notepad.





Let’s take a look inside the file. There are so many transactions in the file. How do we read the transactions? You may breakdown the code as below:


000010407120916580000000011022ß…





  • TTTTT - Terminal ID is 010
  • DDMMYY - Date is 04/07/12
  • hhmmss - Time is 09:16:58
  • UUUUUUUUU - user ID is 000000001
  • The 25th digit “1” is for In and “0” is for out.
  • AA - work code is 02
  • The 28th digit is verify type, “0” is for password, “1” is for fingerprint.  



The etcom file will also display the data downloaded date and time. Besides that, it will also display the total amount of log transaction downloaded.

Etcom Errors

If you encountered this error, it means your fptaudit.dbf file is corrupted. To solve this error it will involve deleting the fptaudit.dbf file and all the data in the terminal data audit list will be gone. To download the data to the TCMSv2 software, please follow the steps below:
  1. Go to C:\\ Program Files > FingerTec Worldwide > TCMSv2 > etcom and copy the _etcom file.
  2. Then paste the _etcom file into the remote folder inside the TCMSv2 folder.
  3. Start up the TCMSv2 software, go to Attendance and click Download.
  4. The system will download the raw clocking data from the _etcom file.
  5. After the process is completed, the system will delete the file that you paste in the remote folder.



If you accidentally restored the previous backup database and the database has been replaced with the old data:
  1. Go to C:\\ Program Files > FingerTec Worldwide > TCMSv2 > etcom and copy the _etcom file.
  2. Then paste the _etcom file into the remote folder inside the TCMSv2 folder.
  3. Start up the TCMSv2 software, go to Attendance and click Download.
  4. The system will download the raw clocking data from the _etcom file.
  5. After the process is completed, the system will delete the file that you paste in the remote folder.



If you accidentally downloaded the transaction data into another computer, you will need to merge the data into the TCMSv2 software.
  1. At the wrongly downloaded data computer, Go to C:\\ Program Files > FingerTec Worldwide > TCMSv2 > etcom and copy the _etcom file and store it to a USB pendrive.
  2. Transfer the _etcom file into the remote folder inside the TCMSv2 folder computer that you want to merge with.
  3. Start up the TCMSv2 software, go to Attendance and click Download.
  4. The system will download the raw clocking data from the _etcom file.
  5. After the process is completed, the system will delete the file that you paste in the remote folder. 

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A New Wall Plate for an Improved R2 Installation

Friday, December 30, 2011 FingerTec 0 Comments

Apart from the solid system specifications and smooth system implementation, neat installation of biometrics terminal is one aspect that FingerTec resellers/installers should pay attention to.  Generally, customers expect neat installations of FingerTec system at their offices and it is the job of FingerTec partners to deliver the expectation to the customers.

Based on feedback received from various installers, FingerTec is pleased to introduce a new wall plate for an improved R2 installation. Previously, installations of R2 would require hacking of walls to hide wires and cables; a necessary task but not easy. Therefore, to ease the installation, FingerTec is going to provide an additional wall plate at 10mm thickness with every purchase of R2 in the future. 

This new wall plate provides sufficient room for installers to hide the wires and LAN cables, without the need to cut through walls or hack them and it comes with 4 ready-to-break ports on all of its four sides. By having the wall plate, installation of R2 would not only become simpler, it would also look better for the customers.

To use the wall plate, press the readily available ports to make a hole allowing wires and cables to pass through to be joined with the wall casing.

Mount the wall plate onto a wall and tighten all the screws.

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Wi-Fi & LAN Connection Conflict

Thursday, December 01, 2011 FingerTec 4 Comments

Wi-Fi, short for “wireless fidelity”, is a mechanism for wirelessly connecting electronic devices. It is also one of the most popular wireless communication standards on the market today.

FingerTec took this opportunity to utilize and implement the Wi-Fi technology to its multimedia models. With this connection type facilitating the terminal, syncing of data can now be done without any wiring hassle. 

To connect a FingerTec terminal to a WiFi LAN (WLAN), you can choose to use:

  1. WEP
  2. WEP Share
  3. WPA - AES
  4. WPA TKIP
You can also use the FT Tool to configure the terminal’s Wi-Fi settings.

For terminals with the Wi-Fi function, users may choose to connect to the computer with either Wi-Fi or LAN connection. Please take note that the Wi-Fi IP address must not be the same as the local area networks IP address. This will cause a conflict and the connection will not be established. Please refer to the diagram below for a better understanding.

Example of a successful setting:
 
Example of an unsuccessful setting:

If you are still facing problems with this process, kindly contact support@fingertec.com for further assistance.

Initiated by: Jazz Lee
Written by:Vincent Chan

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FingerTec Firmware Update

Wednesday, November 30, 2011 FingerTec 0 Comments

The latest firmware for TA100, TA103R, Timeline 100, TA100C, AC100, AC100C, I-Kiosk 100 (FEM 600), I-Kiosk 100 Plus (FEM 600), Q2i & TA200 Plus (FEM 600), M2 and R2 is now ready for download. 
To download, click here.


NEW FEATURES AND UPDATES

1. Webster & TimeTec Enabled
The firmware is updated with the Webster & TimeTec function. This will enable the terminal to be compatible with Webster & TimeTec. However the terminal cannot be immediately used with Webster or TimeTec. Users will need to register with FingerTec and we will provide you with a firmware to update the terminal upon registration. For steps on how to obtain the TimeTec firmware, please refer to the FingerTec Technical Newsletter (http://www.fingertectips.com/2011/11/fingertec-timetec-trial-version.html) for more information.

Model Involved: TA100, TA103R, Timeline 100, TA100C, AC100, AC100C, I-Kiosk 100 (FEM 600), I-Kiosk 100 Plus (FEM 600), Q2i & TA200 Plus (FEM 600), M2 and R2



2. Different USB data output for both Black & White Screen Model and Multimedia Model.
We have recently released a new fingerprint algorithm, BioBridge VX10.0. (http://www.fingertec.com/newsletter/Aug2011/FN-01.html) As you may already know, the new algorithm speeds up the fingerprint verification process of the terminal and it maximizes the fingerprint templates capacity to 10,000 for any multimedia model with FEM 600 core board only. 

With the new firmware, you may transfer the fingerprint templates using the USB pen drive directly into another terminal. To transfer the fingerprint templates using the USB pen drive, go to the Pen Drive Management at the terminal, insert the pen drive and select Download User. After the download is completed, remove the pen drive and insert to the other intended terminal. Go to the Pen Drive Management and select Upload User. 

The FingerTec black and white display terminals only supports fingerprint BioBridge VX 9.0 algorithm. You can transfer fingerprints using the USB pen drive among the black and white display terminals but not to the multimedia terminals, which runs on the BioBridge VX 10.0 algorithm. To upload BioBridge VX9.0 algorithm fingerprint templates to a multimedia terminal, you will have to configure the multimedia terminal into BioBridge VX 9.0 algorithm before you can proceed with the transfer. In event that you would like to enroll the fingerprint using a multimedia terminal and later transfer the fingerprint template to a black and white display terminal, you will need to configure the multimedia terminal into BioBridge VX 9.0 before you start to enroll the fingerprint. 

Please take note that the BioBridge VX10.0 algorithm cannot be mixed and matched with fingerprint templates from BioBridgeVX9.0 algorithm. The templates derived from the BioBridge VX9.0 will prompt an error during the verification period if it were uploaded to the terminal via the BioBridge VX10.0 or vice versa.

Model Involved: TA100C, AC100C, I-Kiosk 100 (FEM 600), I-Kiosk 100 Plus (FEM 600) and Q2i & TA200 Plus (FEM 600).



3. Customized External Siren’s Minimum Ring Period To 30 Seconds.
The FingerTec TA100C and TA200 Plus model comes with an external siren or a scheduled bell feature. Configuration of time settings can be done in terminal prior to connecting it to any bell system with an independent power supply. Once the time is configured, the terminal would trigger the bells at the specific times. 
From the previous firmware, we know that external siren’s minimum ring period is 15 seconds. With the new firmware, we change the external siren’s minimum ring period to 3 seconds.
To set configure the external siren’s ring period setting, please press Menu > System > Misc Set > Bell.
Model Involved: TA100C and TA200 Plus.


Initiated by: Henry Pang
Written by:Vincent Chan

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Connecting the H2i with an AdapTec Plus

Thursday, November 17, 2011 FingerTec 0 Comments

With the recent release of our new product AdapTec Plus, many might wonder what is the role of AdapTec Plus in supporting the terminal. The AdapTec plus is a combination of a power supply with enhanced access control functionalities. It supports FingerTec’s encrypted 26-bit Wiegand communication output; providing enhanced security level for extra protection. With the data encryption, the life span of the terminals can be prolonged without the risk of short-circuiting. 

The H2i’s firmware has been updated to work with the AdapTec Plus. The latest firmware is available for download here

To assist our resellers further, we have prepared a simple step-by-step instruction to guide you through the setup of connecting the H2i with the AdapTec Plus.

Connecting the H2i to the AdapTec Plus
To connect the H2i to the AdapTec Plus, please refer to the below diagram. 

Updating the H2i to send an encrypted Wiegand output signal
By using the FingerTec Terminal Functions Update Tool v1.6, we can configure the H2i to send an encrypted Wiegand output signal to the AdapTec Plus.

1. Download the FingerTec Terminal Functions Update Tool v1.6 here.
2. Unzip the file and start up the FingerTec Terminal Functions Update Tool v1.6



3. Insert the IP address of the terminal and click Connect
4. When the connection is successful, the General and Access Control tab is will be accessible.



5. Click the Access Control tab and tick the checkbox for AdapTec Plus.


    6. Click Update to update the new feature into the H2i.



    7. When the update is completed, click Restart to restart the H2i.



    Your H2i will now be able to work with the AdapTec Plus. If you are still facing problems with this process, kindly contact support@fingertec.com for further assistance.


    Initiated by: Henry Pang
    Written by:Vincent Chan

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    FingerTec TimeTec – Trial Version

    Wednesday, November 16, 2011 FingerTec 1 Comments


    FingerTec’s TimeTec Trial Version is intended to allow FingerTec’s resellers as well as end-users to test out TimeTec before actually making a purchase. The trial version is strictly accessible to FingerTec’s Authorized Resellers & Distributors, and End-Users of FingerTec only.


    Update: We will no longer be offering TimeTec Web Trial. Please proceed to TimeTec Cloud page for the 30-days FREE Trial version.

    The instructions below are intended to help you understand the workflow, types of testing environment and what you need to prepare before you start the test.

    FINGERTEC MODELS THAT SUPPORT TIMETEC

    You will need to connect the FingerTec terminal to the TimeTec server in order to test it. The list of models that are compatible with TimeTec are as below: 
    • Black and white display models: R2, TA103 series, TA103R series.
    • Color screen models: AC100C, TA100C, Q2i, TA200Plus, iKiosk 100, iKiosk 100 Plus.
    • Face recognition models: Face ID 2 only supports fingerprint transfer but not face templates transfer.
    Once you've determined your FingerTec model, you’ll need to provide us with the terminal’s information so that we are able to prepare a customized TimeTec firmware. Only FingerTec’s resellers and distributors can update the firmware to FingerTec terminals. We will prepare the TimeTec Trial Product Activation Key for the test unit to connect to the TimeTec server.
    • Serial Number
    • Model
    • Firmware Version
    • Company Name
    • Country
    • Contact Person
    • Email
    Note: The TimeTec Trial Version is only valid for 3 months upon installation. It is solely for evaluation purposes. If you wish to use it permanently, please contact our Sales Department at info@fingertec.com



    TESTING PLATFORMS
    We provide 2 types of TimeTec Trial platform:
    Platform 1: FingerTec TimeTec Online Test Server
    Platform 2: Download, install and test TimeTec at your own server. 

    To find out which platform suits you the best, view the below brief descriptions.

    Platform 1: FingerTec TimeTec Online Test Server (Recommended for end-users or resellers/distributors without a physical server)

    FingerTec provides a free testing server located at http://www.timetec.co. TimeTec is installed at the testing server and readily available for approved users. 
       
    Learn the benefits of using the FingerTec TimeTec Online testing server! Tapping on FingerTec TimeTec Onlne Testing Server, you can experience TimeTec without having to install it and MySQL database. It is cost-free and hassle-fee test without having to setup any physical server or buy any static IP address. However, the only downside of using Platform 1 is that users cannot view the MySQL database to see TimeTec’s data structure. This is important if you are going to integrate payroll or 3rd party HR software into TimeTec. For this, you'll need Platform 2.

    STEPS TO GET STARTED:

    1. Make sure your FingerTec terminal is compatible with TimeTec. Please provide us with your terminal’s information and we will generate a TimeTec firmware for you. 
    2. Update the FingerTec terminal with the latest firmware. You may download the firmware here. (Only FingerTec resellers/distributors can download and update firmware for FingerTec terminals).
    3. FingerTec will provide the TimeTec server login username and password to enable users to log into FingerTec TimeTec Online Test Server. The link to FingerTec TimeTec Online Test Server is www.timetec.co
    4. Upon receiving the TimeTec firmware from FingerTec, update the said firmware to the terminal (Only FingerTec resellers/distributors can download and update firmware to FingerTec terminals). 
    5. Insert the TimeTec server IP address (182.239.42.29) and port number (80) into the FingerTec terminal. You may refer to the TimeTec user manual for details on how to configure settings for the FingerTec terminal. 
    6. FingerTec will provide the TimeTec Trial Product Activation key. 
    7. Start up the Internet browser (Google Chrome/Mozila Firefox/IE6) to access www.timetec.co and login by using the provided username and password.  
    8. You are now ready to use the FingerTec TimeTec Online Test server. For more information about TimeTec please refer to the TimeTec manual

    Platform 2: Download, install and test TimeTec with your own server (Recommended for resellers/distributors with physical server and Static IP, system integrators, software developers and IT specialists)
    Testing the TimeTec software in your own server allows you to explore all functions and operations of TimeTec and perform demonstration to your customer. This platform also allows setup of your own testing server for your customer to experience TimeTec. Access into MySQL database is available to view and understand the table’s structures for system integration and 3rd party software development. 
    Testing the TimeTec in your own server requires you to have information about the FingerTec terminals.

    Requirements for Own Server Installation:
    1. A Physical Server
    Processor: 1GHZ
    - RAM: 1GB
    - Space: 1GB
    - OS: Win XP Professional 32-bit/Windows 2003 server 32-bit/ Vista Home Premium, Business, Enterprise,  and Ultimate 32-bit or 64-bit/ Windows 7 Home Premium, Business  and Ultimate 32-bit or 64-bit/ Windows Server 2008 32-bit

    2. A Static IP address
    TimeTec requires a Static IP address to link FingerTec terminals via the Internet.

    If you are running the server to link up FingerTec terminals within same local area network with no Internet connection involved, you do not need to use Static IP for TimeTec server; Normal IP address suffice.
    If you are not connecting the TimeTec to any FingerTec terminals, you do not need static IP, Normal IP address suffice.


    STEPS TO GET STARTED:

    1. Make sure your FingerTec terminal is compatible with TimeTec. Please provide us with your terminal’s information and we will generate a TimeTec firmware for you.
    2. Update the FingerTec terminal with the latest firmware. You may download the firmware from http://tips.fingertec.com/tips-download-firmware.php (Only FingerTec resellers/distributors can download and update firmware for FingerTec terminals).
    3. Upon receiving the TimeTec firmware from FingerTec, update the said firmware to the terminal (Only FingerTec resellers/distributors can download and update firmware to FingerTec terminals).
    4. You will need to purchase a Static IP address from your local Telecommunication Company. Ignore this step if you wish to use the Local Area Network (LAN) to connect to the FingerTec terminals. 
    5. Configure the FingerTec terminals with TimeTec server IP, terminal IP, gateway and subnet mask. You may refer to the TimeTec user manual for details on how to configure settings for the FingerTec terminal. 
    6. FingerTec will provide the TimeTec Trial Product Activation key and you may start to connect your terminal on TimeTec.
    7. To run FingerTec TimeTec, you must first install the following into the server:
      -        FingerTec TimeTec

      -        MySQL database

      -        MySQL connector

      -        Microsoft .NET Framework 4.0

      -        Crystal report components (32-bit or 64-bit Windows OS)

      To download an all-in-one installation pack, click here 
    8. Besides this, you can also opt to download the relevant /required files from the following links:
      COMPULSORY download item:
      -        FingerTec TimeTec installation file 
      OPTIONAL components to be downloaded (ignore if you’ve already have or installed the components in the server):
      -        MySQL database installation 
      -        MySQL connector installation 
      -        Microsoft .NET Framework 4.0installation
      -        Crystal report components (use either one, select according to the server Windows OS)
    9. To view the TimeTec user manual, click  to here download.
    10. Install the TimeTec server, the MySQL database and the ODBC connector. For more details regarding the installation, you may refer to the TimeTec manual
    11. Start up the TimeTec server and insert the TimeTec Trial Production Activation key to connect to the terminal. 
    12. You are now ready to test the TimeTec on your server. For more details on how to use the TimeTec, you may refer to the TimeTec manual.


    To get your TimeTec Trial Account, just email us with the information above, and we will contact you for the follow-up procedures. Please note that the TimeTec Trial Account is currently available only for authorized resellers, distributors and end-users only.

    For more information about TimeTec, click here.


    Initiated by: Henry Pang
    Written by: Henry Pang

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    R2 & R2i: A Troubleshooting Guide

    Wednesday, November 09, 2011 FingerTec 26 Comments

    FingerTec R2 & R2i is a unique IN - OUT access control solution. The R2i is a cost effective exit reader that does not perform any verification; instead, it communicates with the master R2 terminal to verify the user before unlocking the door for exiting. 
    Recently there have been some feedback from our esteemed customers regarding some difficulties while using the R2 & R2i. To use the R2 & R2i together, a few settings must be configured correctly. 
    FingerTec has compiled a list of possible scenarios that the users might face while using the R2 & R2i. Resellers are advised to take note of the following solutions in order to reduce the down time while providing efficient support to end-users.  
    • Problem 1: The R2i is unable to detect the fingerprint.
      • Solution 1: Please check the R2 (master device) setting. Make sure the option with R2i is set as Y. Press Menu > Options > System Opt > Adv Option > with R2i set as Y.
      • Solution 2: Check the R2/R2i communication cable. Make sure it is properly connected.
      • Solution 3: Check scanner prism. Make sure the prism is clean. Replace the  prism if it is scratched or cracked.
      • Solution 4: Update the latest firmware. You may download the latest firmware here
      • Solution 5: Replace with a new R2i unit. If all the above solutions fail to work, please replace with a new R2i unit.

    • Problem 2: The R2i is hanging.
      • Solution 1: Update the latest firmware. You may find the latest firmware here.
      • Solution 2: Check the R2/R2i communication cable. Make sure the cable length is not more than 1 meter long. The maximum length for the cable should be 1 meter only.

    • Problem 3: The R2i has a slow response time.
      • Solution 1: Remove all data in the R2 (Master Device) and update it with the latest firmware. To remove the data in R2, Press Menu > Options > System Opt  > Adv Option > Clear All Data. Make sure you have backed up all the data in the terminal into the TCMS V2 before clearing the data. To update to the latest firmware, you may download the latest firmware here. 
    • Problem 4: The R2i can detect fingerprint but the R2 doesn’t verify the fingerprint.
      • Solution 1: Check the scanner prism. Make sure the prism is clean. Replace the prism if it is scratched or cracked.
      • Solution 2: Update with the latest firmware. You may download the latest firmware here
    • Problem 5: The R2i will only verify the fingerprint after 5-6 tries. 
      • Solution 1: Check the R2/R2i communication cable. Make sure it is properly connected.
      • Solution 2: Check the scanner prism. Make sure the prism is clean. Replace the prism if it is scratched or cracked.
      • Solution 3: Update with the latest firmware. You may download the latest firmware here
      • Solution 4: If all the above solutions fail to work, please replace with a new R2i unit.
    If you are still experiencing problems with your R2i, kindly contact FingerTec’s Support Team at support@fingertec.com to assist you with your problem.



    Important Note:
    Starting from 10th November 2011, FingerTec R2 will come with a default firmware that is R2i enabled. However, the settings in the Advanced Options for R2i will be set to N (No). Only enable this option if the R2 is connected to the R2i and ensure that it is disabled if it is not connected to the R2i. If the option is enabled without being connected to the R2i, the R2 will automatically restart by itself with the error message “FP Reader Error”. To enable or disable this option Press Menu > Options > System Opt > Adv Option > with R2i set as Y (Yes) or N (No).


    Initiated by: Henry Pang
    Written by:Vincent Chan

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    FingerTec Terminal Function Tool V1.6

    Thursday, October 20, 2011 FingerTec 0 Comments

    The new FIngerTec Terminal Function Tool is now ready for download. Click here to start the download.
    The FingerTec Terminal Function Tool can be used to configure your FingerTec terminals (R2, Kadex, Q2i, iKiosk 100 and iKiosk 100 Plus) to send an encrypted Wiegand output signal so that it is able to work with the newly released AdapTec Plus. For more details about AdapTec Plus, click here.

    Before you configure your FingerTec terminals to work with the AdapTec Plus, do check the terminals’ firmware version to make sure that they are compatible with the AdapTec Plus. 
    R2: Ver 6.20 Aug 18 2011 
    Kadex:  Ver 6.20 Aug 18 2011
    Q2i [FEM 600 core board]: Ver 6.60 Sep 22 2011
    iKiosk 100 [FEM 600 core board]: Ver 6.60 Sep 22 2011
    iKiosk 100 Plus [FEM 600 core board]: Ver 6.60 Sep 22 2011
    M-kadex: Ver 6.20 Sep 23 2011
    If the existing firmware is outdated, you may download and update the relevant firmware for the terminals. 
    • For FingerTec R2 click here [date 4 Oct 2011]
    • For FingerTec Kadex click here [date 4 Oct 2011]
    • For FingerTec Q2i [FEM 600 core board] click here [date 4 Oct 2011]
    • For FingerTec iKiosk 100 [FEM 600 core board] click here [date 4 Oct 2011]
    • For FingerTec iKiosk 100 Plus  [FEM 600 core board] click here [date 4 Oct 2011]

    Configuring the Terminals

    Start up the FingerTec Terminal Function Tool v1.6 > Insert the IP address of the terminal > Click the Access Control tab > tick the “AdapTec Plus” checkbox > Select ON > Click Update > Wait for the process to be completed > Restart the terminal to allow the settings to take effect.

    You can repeat the above steps to disable the AdapTec Plus option and revert to the normal 26-bit Wiegand output signal for a 3rd party controller. 

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    Update of FingerTec Terminal Function Tool

    Friday, October 07, 2011 FingerTec 0 Comments

    In the latest update, a new function has been added into the FingerTec Terminal Function Tool. The new function applies only to FingerTec models that have the access control feature (R2, Kadex, m-Kadex, Q2i, i-Kiosk 100, i-Kiosk 100 Plus etc).


    You can use the tool to change the IP address of the terminal. When the terminal is restarted, the changes of the IP address will be applied to the terminal. To do this:Step 1   Insert IP address of the terminal.

    Step 1   Insert IP address of the terminal.
    Step 2   Click Connect to connect to the terminal.
    Step 3   Click on the Access Control tab.
    Step 4   Check the IP address checkbox.
    Step 5   Insert a new IP address.
    Step 6   Click Update.
    Step 7   Click Restart to restart the terminal and apply the changes.

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    Managing Transaction Records Using a USB Flash Disk

    Friday, October 07, 2011 FingerTec 2 Comments

    It is important to read this if you are using a USB flash disk to download transaction records from a FingerTec terminal.



    Most FingerTec models come with a USB port. The administrators can use a USB flash disk to transfer information between all FingerTec terminals, without using a computer or the TCMS software. Users can download transaction records from the terminals into the computer using a USB flash disk as well. The transaction records will then be processed and evaluated. The USB port eases data transfer between the terminals and the computer.

    The transaction records remain in the terminal even after the download process is finished. The terminal does not automatically delete the records. During the next download process, the previously downloaded transaction records together with the new records are downloaded into USB flash disk. Therefore users might duplicate old records when they use the data to process attendance or payroll.

    The transaction records accumulate from day to day. When the storage reaches its limit, the terminal will delete the oldest record 1 by 1 in order to free up memory space to save the new records. The terminal will alert users with a voice message saying: “The storage is full” when users verify at the terminal. Supervisors should then take immediate action to delete the old records, to initialize the terminal and keep the terminal in working condition.

    To delete transaction records: Press MENU → Option → System → Advance Option → Delete Attg log. The steps might vary according to models. Refer to the hardware user guide for more details.

    You will see the message “Memory Error” displayed on the screen in case the terminal is set to the “Full Transaction Records” condition. In a worst-case scenario, the memory chip might become defective, and you will no longer be able to download its transaction records. In addition to that, you will have to repair the memory chip.

    As a reminder, always delete the stored transaction records in the terminal after you have downloaded it into the USB flash disk - a simple and easy step in maintaining your FingerTec terminals.

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    FingerTec Firmware Update

    Thursday, October 06, 2011 FingerTec 2 Comments

    New firmware to apply to Kadex, m-Kadex, R2, AC900, Q2i, TA200 Plus, i-Kiosk 100 & i-Kiosk 100 Plus to work with AdapTec Plus
    Update the new firmware of the above models to support the “encrypted 26-bit Wiegand output”. The encrypted 26-bit Wiegand output is specially developed to work with FingerTec’s AdapTec Plus. After each verification, the output for the models above encrypts codes via the 26-bit Weigand signal to the AdapTec Plus to send a door open signal for the users.
    Without this new firmware, you will not be able to use the above models with the AdapTec Plus for access control purposes.

    New features for TA100C and AC100C Webster connection
    Update the new firmware of the TA100C and AC100C, to allow the terminals to work with Webster. This is a fundamental firmware update to add the Webster connection to the mentioned models. However you will still have to contact support@fingertec.com to request a second firmware update to activate Webster settings in your terminal.

    New features for m-Kadex
    Update the new firmware of the m-Kadex to get these 3 new features:
    -          To delete attendance logs in m-Kadex
    -          To download/upload data into USB flash disk

    Before this, an administrator can only choose to reset and clear all information in the m-Kadex. Installing the firmware in the m-Kadex, will allow you to clear attendance logs only. Now, administrators can easily clear the attendance logs in the m-Kadex to avoid a memory overflow.
    To delete attendance logs in the m-Kadex: wave administrator card 7 times at m-Kadex

    Previously, administrators can only use the USB flash disk to download attendance logs and not users. After installing the new firmware, administrator will be able to download attendance logs as well as user data into USB flash disk.
    To download attendance logs and user data into a USB flash disk: Plug USB flash disk into m-Kadex à wave administrator card 9 times at m-Kadex

    The previous firmware in the m-Kadex does not allow an administrator to upload user data into the m-Kadex via USB flash disk. An administrator can only upload user data to the m-Kadex via the TCMS V2. The new firmware fixes this flaw, and allows administrators to upload user data into m-Kadex via a USB flash disk.
    To upload user data to m-Kadex via USB flash disk: download user data into USB flash disk à Plug USB flash disk to m-Kadex à wave administrator card 11 times

    Download or view the latest m-Kadex hardware user manual guide here.

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