Showing posts with label admin privilege. Show all posts

Step-By-Step Guide for Admin On How to Manage The Defect Reports From the Unit



Introduction
This article is a guide for an Admin to configure and manage the Defect Report module. The Defect Report module centralizes all the defect reports lodged by the Unit Owners, and it manages the report tickets efficiently for the management team. .
Note: All Defect Report settings are available in the i-Neighbour web platform, and it is not available in the App.

 How To Configure the Defect Report Settings in the Web:
Step 1: Go to Defect Report and navigate to Settings (the Cog icon is next to the Ticket Closed button).


Step 2: At the ‘Defect Type’ tab, the Admin can add different types of defects/items. Once you select all items, click the Save button. All added defect types are available in the unit owner’s Defect Report form.

Example: 
1) Select type: Door
2) Enter item type: Frame
3) Code: E2

Step 3: At the Auto Mailer tab, customize your mailer by editing the email subject and text message. Click on the Edit button to amend the Auto Mailer. When a unit owner submits a defect report, he receives a mailer as a proof or a copy of their submission.


Step 4: Next, under the Setting tab, configure the settings for Defect Report module such as Alert Message, Joint Inspection, Person-in-charge, Ticket Prefix, etc.
Step 5: Go to the Defect Eligibility tab to view or edit the defect report eligibility status of each of the unit owner. Click on any of the Edit icons for which the user wants to edit or view the eligibility status of the selected unit owner.


Step 6: Choose the Start and End date of the validity period for the unit owner to lodge any of the defect reports.

Step 7: Enable the Defect Report Eligibility button. The user may disable this button if necessary. Once disabled, the unit owner cannot submit a defect report — Click Submit button to save the changes.


How to View and Update A Defect Report on the Web:
Step 1: Go to Defect Report, and you can view all lodged defect tickets. The number of days the tickets submitted determines the category of the defect tickets; 1 - 10 days, 11 - 20 day and more. Find the particular defect ticket and click on “View” to view the defect details.

Step 2: Click on the Checked button next to each of the defect item to update the ticket status to “In-Progress” and click on “Repairs Completed,” if the issue resolved.


Step 3: Continue by proposing a few Joint Inspection dates to the unit owner, and the unit owner needs to confirm on either one of the proposed dates or reschedule a new inspection date.


Step 4: Once the Unit Owner confirmed the schedule, the Admin can proceed for an inspection with the owner.


Note: If the Unit Owner did not choose a schedule or absent for 3 times, CRM could close the ticket by themselves.

 Step 5: Once the inspection completes, the unit owner can close the ticket.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.
admin privilege

Clearing FingerTec Terminal Administrator Privilege from TCMS V3



Introduction
TCMS V3 is a Time Attendance Aystem that runs on Microsoft Operating System. On top of its other functions, TCMS V3 also manages your devices’ administrator privileges.

Benefits
When an admin resigns or losses his verification information, FingerTec devices couldn’t be accessed by unauthorized personnel. This feature allows you to remove admin privilege using TCMS V3. To clear a terminal's administrator privilege, follow the steps below.

Step 1
Click Devices > Click the terminal you want to remove the administrator privilege.

Step 2
Click at Other > Click Clear Admin Privilege.

Step 3
Click Yes button to confirm.

 Step 4
You will get the below message when the process is complete. Click OK button.
All users with administrator privilege in the terminal will be changed to user privilege when the process is complete.

And now you're done!
admin privilege

Clearing Terminal Administrator Privilege from Ingress

Ingress is an integrated access control management application that runs on the familiar MS Windows operating environment. On top of its other functions, Ingress can also manage your device's administrator privileges. To clear a terminal's administrator privilege, follow the simple steps below.

 Step 1 - Click Devices > Click at the terminal which you wish to remove its device administrator privilege.



Step 2 - Click at Other > Click Clear Admin Privilege.



Step 3 - Click Yes button for confirmation.



Step 4 - You will get the below message when the process is complete. Click the OK button.
All users with administrator privilege in the terminal will be changed to user privilege when the process is complete.


And now you're done!

Initiated & written by: Zul
admin privilege
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