Ingress System Admin Access Password Retrieval

Thursday, April 23, 2015 TimeTec 46 Comments

In an event where you have forgotten your administrator password to login into your Ingress software you need to contact our support team at support@fingertec.com. We can help you generate a temporary password to login to your software. However this feature is only available after you upgrade your Ingress version to Ingress v3.0.1 and above.

Let’s Get Started:
Locate the 5-digit code display at the left lower corner of your login screen in Ingress. This is a very important number, which you need to email to us to request for the new password.  Once you have sent the number to us, do not enter any password or turn off this screen because this random code changes every time you restart the software or fill in the wrong one.


We will provide you with a one-time-use password that is valid for only one login session to  Ingress. 


Insert “admin” into the User Name column and the provided password into the Password field and click Login.

The system will automatically request a password change after the login. Create and confirm your new password here.



Note: This password retrieval option will only work with the System administrator password but not for the Ingress client login password. In case your staff has forgotten their Ingress client login password, the administrator will need to generate a new password on their behalf under System Settings > User Role. 

46 comments:

  1. Sir;

    If I forgot the root user password on DBinstaller
    how I can get the password or reset it ?


    Regrads

    ReplyDelete
    Replies
    1. Hi Sir,

      Good day to you.

      For your kind information, we only can help you to reset the Ingress password, and not the DB installer. This is because DB installer password is the password that you set from MySQL, and if you forgot it. You need to do the complete installation by removing all the Ingress and MySQL folder from your PC, and after that start with fresh installation. That's why we recommend you to use the username and password as root and root so that it will make all the user easy to remember it.

      Thanks and best regards,
      Tengku Sulaiman.

      Delete
  2. in this case we will lose all data, am I right ?

    ReplyDelete
    Replies
    1. Yes sir, if you do this steps, you will lose all of your data. But if you have a copy of files from your backup files, you can restore it back. That's why you need to backup your data at least once in a month so that if anything happen, you still have backup from your database.

      Best regards,
      Tengku Sulaiman.

      Delete
  3. Hi how to reset login password

    ReplyDelete
  4. Hi please guide me.what is the problem is all doors is lock and all access is not valid to top for open the door please help me

    ReplyDelete
    Replies
    1. Hello Sir,

      Do you have set for door access level? If Yes, please change the access level into "Full Access", then synchronize the setting to the devices.

      At this same time, Please kindly provide us the name of your reseller or the serial number of the terminal in order for us to get your local reseller to assist you at the soonest

      Delete
  5. Hi, resetting of forgotten password is free?

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you,

      In regards to your inquiry, yes it is free and may I know which software that you're using either Ingress or TCSMv3? Please provide us the 5 digit number on the login box so that we can provide the temporary password.

      Delete
  6. Hi, is there any way I can access ingress file from TCMSv3 ? It pop up that need password to access.

    ReplyDelete
    Replies
    1. Hello Sir,

      As mentioned in the article, if you forgot the password to login Ingress software, kindly provide the 5 digit random number shown on the login page.

      Then we will provide the temporary password based on the 5 digit random number.

      Appreciate your feedback.

      Delete
  7. Hi ,

    I want the user name & password of Ingress

    how can i get it
    ?

    ReplyDelete
  8. Hello, I can't login the ingress software. It's telling me that the username and password is invalid. Kindly advice since the login credentials were left at defult

    ReplyDelete
    Replies
    1. Hello Sir. Please share the 5 digit random number located at the login windows that popup at your screen. For your info, the temporary password will be generated based on the 5 digit random number.

      Delete
  9. Can help me reset the ingress login password - Number 14873

    ReplyDelete
    Replies
    1. Hello Sir/Madam,

      You may login to Ingress software using the credential below :

      username : admin
      password : xaIvb0ALzOVH

      Delete
  10. Hello sir/madam,

    Can you help me reset ingress login password - Number 26011

    ReplyDelete
    Replies
    1. Dear Mr Yusoff,

      Good day to you,

      You may login to Ingress software using the credential below :

      username : admin
      password : ULAZ78fokC7C

      Thanks & Best Regards

      Delete
  11. Thank you for your assistance Syafa

    ReplyDelete
  12. good day,

    Can you assist me reset ingress admin,i just setup the server didnt i didnt remember changing the password but the deafult wount work again *Number 11415

    ReplyDelete
    Replies
    1. Hello Azeez,

      You may use the login credential below to login to your Ingress software :

      username : admin
      password : XQ239zxj3lLT

      Delete
  13. Hello sir/madam,

    Can you help me reset ingress login password - Number 21880

    ReplyDelete
    Replies
    1. Hello, the temporary password based on the number provided is 21880

      Delete
    2. Hello sir the password not working

      Delete
    3. Hello Sir/Madam,

      Sorry for the wrong information given, you may login to Ingress software using the credential below :

      username : admin
      password : TjSKuSxFMDMA

      Delete
  14. Hi,
    we have TA200+ Device installed. unfortunately the user who have admin rights on device is stuck in there place due to COVID, how we can enter into the device.

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you.

      Referring to your problem, the only way to remove the Administrator status from the terminal is by using the TCMSv2 or Ingress software if your terminal is connected with the TCP/IP. Kindly refer at http://tips.fingertec.com/tcmsv2/clearing-admin.pdf for more information about to clear the admin using the tcmsv2 software.

      If you are using TCMSv3 or Ingress software you can change the user privilege at Ingress > User tab > select User > Details > change Privilege > then Update to the terminal, or refer to the following tips : http://www.fingertectips.com/2013/05/clearing-terminal-administrator.html

      In case you didn't connect it to the software, please contact your reseller, they will help you to reset the administrator privilege at the terminal because only reseller have the authority to reset the administrator privilege at the terminal.

      Delete
  15. Hello, I am looking for technical support currently i am having administrtaor rights but not available in UAE and cant acces through admin login for new entry in biometric , pls suggest me how anyone can have admin rights other than me and enroll for new joiners

    ReplyDelete
    Replies
    1. Hi,

      You can upload a user with admin privilege to the devices that located in distance.


      Best Regards,

      Delete
  16. Hello sir/madam,

    Can you help me reset ingress login password - Number 13181

    ReplyDelete
    Replies
    1. Hello Ahmad,

      You may use the login credential below to login to your Ingress software :

      username : admin
      password : Wn4Fhl4MObk5

      Delete
  17. Oke Thanks Sir, It's Worked

    ReplyDelete
  18. Can help me reset the ingress login password - Number 21393

    ReplyDelete
    Replies
    1. Hello Sir,

      You may use the login credential below to login to your Ingress software :

      username : admin
      password : AnWujKh9fMlp

      Delete
  19. Hello sir/madam,

    Can you help me reset ingress login password - Number 13707

    Thanks.

    ReplyDelete
  20. Pls help me to reset login password : 5 Digit code is : 14088

    ReplyDelete
  21. hello sir help me im forget my ingress dvr password system not long in

    ReplyDelete
    Replies
    1. Hello Mr Shakhir,

      Regarding to your query, if you cannot login into your Ingress software, please provide us the 5 digit number that appear on the login box so that we can provide you the temporary password.

      Delete
  22. Good Morning Sir , Can you help me reset ingress login user and password. ingress server 3.0.7.3.

    ReplyDelete
    Replies
    1. Dear Sir,

      Good day to you,

      Please provide us the 5 digit number on the login box so that we can generate the temporary password.

      Remark: Do not close the login box upon you gave the 5 digit number as the 5 digit number randomly assigned every time you reopen the software.

      Delete
  23. May i know how to backup data?

    ReplyDelete
    Replies
    1. Hello Sir,

      Referring to your query, if you cannot open your Ingress software, you can backup the database file using 3rd party SQL manager like SQLyog. For details step, you can refer below article.

      https://www.fingertectips.com/2015/11/backuprestore-ingress-database-using_26.html

      Best Regards

      Delete
  24. I cannot run DBinstaller by using ID:root and Password:1234, and your IT support told me window 7 cannot support Ingress version, is it true?

    ReplyDelete
    Replies
    1. Hello Sir,

      Referring to the problem, please makes sure all services (Attendance Service, Ingress Service and MySQL) are running before you can run and completed Ingress DB Installer (refe picture https://prnt.sc/1175zq0).

      In the same time, please take note that the latest Ingress software basically only can be installed on Windows platform that can support Microsoft .net Framework v4.6.2. So in this case, you need to update your Windows 7 PC with the latest patch file, before it can support Framework v4.6.2 and latest Ingress software, because the standard Windows 7 platform could not support Framework v4.6.2.

      Best Regards

      Delete

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