How To Use The FingerTec Device Info Tool

Wednesday, January 22, 2014 TimeTec 26 Comments

The FingerTec Device Info tool is designed to link up your FingerTec devices for reading its vital information. This information is important for the support team to know before best assisting you. Read more for the download link and instructions on using the tool. 

To use it:
1.   Unzip to become Dev Info.exe. You can download here.
2.   Double-click on Dev Info.exe to run the tool.

3.  Now, insert the IP address of your device. Click the IP checkbox to indicate you are connecting to the device via LAN (local area network).
If your device is connecting to PC via USB (currently, only TA300 supports this feature), ignore the IP address column. Click the USB checkbox.
If your device is installed at a remote site and is connecting to PC via DDNS method, insert the DDNS name at the IP address column. Click the URL checkbox.
4.   Click Connect to link up the device.

To understand the information given, refer to the list below:

What is this?
To display the IP address assigned to this device

This is the serial number of the device. Always take this as the correct serial number if you notice the sticker is printed with a different serial number.

You cannot update firmware if this section does not display FingerTec. If so, the core board might be empty and requires our support team to fix it.

The network MAC address of this device

The model name of the device

Ver 6.60 Aug 15 2013
The firmware version installed on this device. Always provide this to the support team when you are reporting a hardware failure.

2013-09-10 16:28:38
The date and time this device was manufactured

The core board version installed on this device. Always refer to this if you are claiming warranty for the core board.

The SDK version supported by this device

1 indicates you've already enabled the Work Code function in this device.
0 indicates function disabled.

1 indicates the device encrypts data while writing into USB flash disk.
indicates this function is disabled. You cannot import data from USB flash disk into TCMS V2 or Ingress if it is not encrypted.

1 indicates your device is outputting encrypted Wiegand data for use with AdapTec Plus.
indicates this function is disabled. 

Max Finger Count
The maximum fingerprint storage of your device

Max AttLog Count
The maximum transaction logs storage of your device

To indicate number of administrators enrolled in this device

To indicate number of normal users enrolled in this device

To indicate number of fingerprint templates stored in this device

To indicate number of password stored in this device

To indicate number of transaction logs stored in this device

Total Face
To indicate number of face templates stored in this device

Face Capacity
The device's maximum face templates storage 


  1. how to lock screen fing dtec i-kiosk 100 plus

    1. Hi Ameersafa

      Refer at page 12 - 15 for more detail to enroll administrator.

      After enrolling an administrator, the main menu can only be accessed by the administrator.

  2. Hi I get an error, SDK error. Class not registered while running this tool.

    1. Hi,

      Please run Device Info tools in the PC installed with TCMSv2 Software.

  3. Hi,
    I installed more than one device on the same software(TCMS V2), but I could not change the device ID (TA 500) number please help me as soon as.

  4. Hello, I come by this post asking how to make full reset of the device TA100TC with an admin that we do not know?

    1. Hello Sir,

      For your information, the only way to remove the Administrator status from the terminal is by using the software (TCMS v2 or Ingress), if your terminal is connected with the TCP/IP. Kindly refer to the link below for guidance on how to clear the administrator privilege by using our software:

      TCMS V2 :

      Ingress :

      In case you did not connect the device to the software, please contact your reseller, as they will help you to reset the administrator privilege at the terminal, because only authorized resellers have the authority to reset the administrator privilege at the terminal.

      Thank you.

  5. I have TA500 and developing a custom software for one of my customers. i want to get finger template by passing enroll no and finger index. but im getting the result as "No user records found". I tried SDK demo the result was same

    1. Hello Sir,

      Good day to you.

      Referring to your query, please note that for TA500 which is a colour screen model, you need to use Color Screen Model Function Demo in Biobridge SDK Demo.

      After connecting your device successfully, go to Color Screen Model Functions Demo > SSR_GetGeneralLog and you may view the transaction logs .Please refer this screenshot :

      If you're using your own programming please make sure that you add "SSR_" prefix in front of the code.
      Kindly refer to the following link to download the updated version of sample code and sample project:

  6. Hi,
    can you please provide me the c# version of this

    1. Hi Sir,

      With regards to your query, we only have this tools with the current format. If you wish to have the c# format, you need to use our SDK demo which you can have a different type of format to use with your device.

      You can refer here for the SDK demo:

      To get the sample code, you must register to our web and download the sample code:

      Best regards,
      Tengku Sulaiman

  7. Hi FingerTec Technical Team, This is Mr. Donatien and I bought TA500 device. I would like you to help me on how to get a staff(Finger ID) who swipes on the device and the time that operation is done. I would like to allow my client to view reports via their existing localhost PHP application connected to MySQL database. May you help me for API or SDK to use please? Thank you!

    1. Hello Nr Donatien,

      Good day to you.

      Regarding your query, please be informed that our FingerTec devices are bundled with FingerTec software including TCSM v2, TCMS v3 and Ingress. Please be informed that we do not provide direct support in any integration with third party software.

      For your kind information, if you wish to integrate FingerTec devices with other 3rd party software, it is recommended to use our Biobridge SDK. Kindly refer to for more details on FingerTec Developer Program and register at:

      Also, please refer here for more information on our Biobridge SDK:

      User Manual:

  8. i am a installer and having ta500, and this device we used a standby , we forgot the user name and password, and ip address .how we can reset the device.

    1. Hello Sir,

      Good day to you

      With regards to your query, please send us an email to as this is confidential to bypass device since only Fingertec authorized reseller can do it. You may state your company name and also device serial number in the email for our reference.

  9. Hi, Recently my organisation bought 2 units TA500 and going to buy another 21 units soon. All the terminals going install in 23 branch office using 2 Mbps streamyx and a few branch using 10 Mbps Unifi Lite. I tried to install the device to one nearest branch office and setting up router with port forwarding 4370. The problem is unable to connect the device from Head Office using TCMS V3 but able to connect trough Unifi in other branch office with out any problem. Is it to do with the TM ISP port 4370 is closed ? For your information, we are using No-IP to get the Hostname to update the dynamic IP.

    1. Hello Jason,

      Referring to your query, you may use port forwarding/DyDNS or VPN configuration in order to establish connection between the remote location device and the main HQ PC installed with the software. Kindly refer to the following image for guidance to set up the network (refer picture

      If you are having more than one device in the same location, you need to change the port number of the devices to port forward. Please make sure the port forwarding configuration is correct so the device can be pinged from the main PC where software is installed. If you want to change the default port setting on out FingerTec device, you can use and download the following tools.


  10. Hi Azmi,

    I managed to solved the problem due to the streamyx using private IP.

  11. Hi, what is the best way to reset H2i terminal whithout admin card?


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