How To Lodge A Defect Report To The Management Team via i-Neighbour App

Tuesday, August 27, 2019 FingerTec 0 Comments



Introduction
DEFECT REPORT is a document that identifies a defect in a residence detected by a house owner/purchaser, and they need to send the report(s) to the Management for their further action. The report states the problems found in residence for the developers to identify the defect quickly and fix it promptly.

Through i-Neighbour Smart Community Solution, the house owner/purchaser can send the defect reports to the management team easily through the App. The App stores all information about the defect reports for future reference by both parties.

Following are the steps on how to submit a defect report via i-Neighbour.

Step 1: Launch the i-Neighbour App > More > select Defect Report icon under Management.


Step 2: To lodge a new Defect Report, tap on the ‘+’ icon.

Step 3: Specify your role either as an Owner (a house owner/purchaser) or a Non-house owner/purchaser (a person who reports on behalf of the house owner).

Step 4: Fill in the defect information and Submit. Click on ‘Add New Case’ to lodge more than one (1) ticket.

Step 5: Once the owner/purchaser submits a Defect Report, he needs to wait for the Management Team to respond.


Step 6: The house owner/purchaser can check their Defect Reports’ status from time to time at the Defect Report section and select the particular ticket to view the details. Check for the new updates from the Management (if any) at the Notification tab.

Joint Inspection Appointment
Step 1: When all repairs complete, the house owner/purchaser receives a Joint Inspection notification.

Step 2: To proceed, tap on “Confirm Schedule” and choose a date to schedule for a Joint Inspection Appointment with the management team.

Note: If the house owner/purchaser is not available on both dates, tap on the “Reschedule” button to choose another date.

Step 3: Once the inspection session completes, the house owner/purchaser has to update the status of the Joint Inspection in the i-Neighbour App to complete the defect cycle documentation. Login to the i-Neighbour App, go to Defect Report, and select the appropriate ticket and tap the Settings button at the top right corner of the screen. Choose “Close Ticket” if the defect resolved.

Step 4: Specify your role either as an Owner (a house owner/purchaser) or a Non-house owner/purchaser (a person who reports on behalf of the house owner) and put a Remark in the space provided.

Step 5: Finally, rate your overall experience by selecting the stars: 1 is the lowest and 5 is the highest. Insert your suggestions (if any) to the Management for future improvement. Once you submit the rating, the joint inspection ticket closed.


Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.

























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