Troubleshoot Missing Attendance Data in TimeTec TA

Wednesday, June 27, 2018 FingerTec 0 Comments


Introduction:
Missing attendance data within the Electronic Time Card report is most often caused by a few issues such as wrong issuance, expired date, no group duty roster assigned and no clocking data in the device itself. Therefore, we’ve prepared some tips on how to troubleshoot this issue in order to identify the exact root cause of the problem.

Process:
A. Check if the user’s raw data is available in the Data Audit List report
1. Go to Report > Device Analysis > Data Audit List


2.  Search for the User ID of the employee, choose the correct date range(date range where the data is missing on the Electronic Time Card report) and then click on the Submit button.



3.  Check if there is any data listed on the Data Audit List report. If the data is available on this report, please proceed to Step B. If the data is not available, kindly check the connection status of the device and please ensure that the device is connected.

B. Check the user’s Issuance Date and Expiry Date
1. Go to User > Manage User


2. Search for the User ID of the employee and then click on the Settings button.


3.   Check the Issuance Date and Expiry Date and make sure that both dates are correct and then click on the Tick icon. (Issuance Date is the period when the employee has joined in the workforce while Expiry Date is the period when the employee has resigned from the workforce.) Note that if the employee is still working, please do not fill in the Expiry Date field.


4.  Please double check on the Electronic Time Card report after you have made the changes to the Issuance Date or Expiry Date. If the same problem still persists on the report, kindly proceed to Step C.

C. Re-Assign the User to Group Duty Roster
1. Go to Schedules > Assign Schedules and Users into Roster.


2. Click the ‘+’ button on the User’s Duty Roster.


3.   Search for the User ID of the employee, then tick the box beside the User ID and click on the Submit button.


4.   A Generate Attendance window will be displayed. Hence, choose the correct Start Date and End Date. Once done, click on the Submit button.
 

5.   After the generation process is completed, please generate the Electronic Time Card report again and check if the same problem still persists. If the problem still persists, kindly report the problem to TimeTec Support Team at support@timeteccloud.com.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@timeteccloud.com, we will update it as soon as possible.  

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