Ingress System Admin Access Password Retrieval
In an event where you have forgotten your administrator password to login into your Ingress software you need to contact our support team at firstname.lastname@example.org. We can help you generate a temporary password to login to your software. However this feature is only available after you upgrade your Ingress version to Ingress v3.0.1 and above.
Let’s Get Started:
Locate the 5-digit code display at the left lower corner of your login screen in Ingress. This is a very important number, which you need to email to us to request for the new password. Once you have sent the number to us, do not enter any password or turn off this screen because this random code changes every time you restart the software or fill in the wrong one.
We will provide you with a one-time-use password that is valid for only one login session to Ingress.
Insert “admin” into the User Name column and the provided password into the Password field and click Login.
The system will automatically request a password change after the login. Create and confirm your new password here.
Note: This password retrieval option will only work with the System administrator password but not for the Ingress client login password. In case your staff has forgotten their Ingress client login password, the administrator will need to generate a new password on their behalf under System Settings > User Role.