POP-UP ERRORS BUGGING YOU? LEARN TO AVOID AND FIX THEM

Wednesday, April 10, 2013 FingerTec 55 Comments

No error messages will ever pop up like this

Bumping into errors when you are running a software is irritatingly irritating, particularly when those errors prevent you from moving forward, delaying your job and making you work extra hour(s) at the end of the day. How we wish we could have completely error-free software, but let’s face it; we are living in a world where there are many Bill Gates-type CEOs around – seems like errors do come packaged with every product.

For example, last week when I was having a good time watching a genuine decent DVD, an error message popped up asking me to refer to a website which apparently has no solution to the audio problem it created. My point is, who wants errors in their life? There’s no way to escape, even entertainment gadgets have them.

When operating TCMS V2, you need to pay attention to NOT do a few things that could cause error messages and ruin your mood for the entire day. Let’s walk through 5 common things that could cause errors in the TCMS V2 software.

One: Closing the TCMS V2 software during the uploading or downloading process. This tip might seem like it’s coming from Captain Obvious but let me tell you, many people have no patience, and when things do not go at their expected speed, “close” seems like the best option at hand. No, it’s NOT! Refrain yourself from closing the software when it’s uploading or downloading. Instead, kill time by getting a drink or visiting the loo.

Two: Not adding TCMS V2 as a trusted application before enabling the antivirus. This is like asking your family members to stay outside your house before you lock the door from the inside. Got it?

Three: More than one user running the software (for configuration or editing) from different PCs at the same time.  While viewing by multiple users is possible, don’t let many hands operate the software at one time. If we don’t like to deal with many people at one time, TCMS V2 behaves the same way. One. At. A. Time.

Four: Mistakes in software configuration. Learn about each feature properly before configuring it to suit your company’s requirements. Improper configuration could result in errors and you definitely don’t want that to happen. Get advise from support@fingertec.com if you are uncertain. We won’t charge you. Promise!

Five: Software Bugs. Forgive us, but bugs do occur every now and then. As much as we don’t want them, sometimes we need to deal with these bugs although they complicate your life with error messages.

Now that you have already learned the causes, let’s learn how to fix them! Keep them handy in case these errors sneak into your life.


Fix One: Turn off the PC antivirus and re-install the software
i - Turn off the PC antivirus.
ii - Uninstall the TCMS V2 software.
iii - Download the latest setup file here
iv - Install the latest setup file at the existing TCMS V2 folder.
v - Check whether you are still receiving the error message.
vi - If there are no pop-up error messages, add the TCMS V2 software as a trusted application in the antivirus before enabling the antivirus again.      

Fix Two: Delete all .CDX file in the TCMSv2 folder
i - Close the TCMS V2 software.
ii - Delete all .CDX file in the TCMSv2 folder as shown below. By default the .CDX file is located at C > Program files > FingerTec Worldwide > TCMSv2.


iii - Open the TCMS V2 software and check whether you are still getting the error message.

More tips! - Refer to our previous articles regarding error messages to resolve them:

If you are still getting error messages, you can send the screen shots and backup databases/TCMS V2 folder to support@fingertec.com for our reference in finding you a solution.

Written by Aidid Sharulzaman Arifin, FingerTec HQ, Head of Support

55 comments:

  1. Hi is it possible that you can help me reset password for Fingertec TCMSv2

    my email is hamish@openss.co.za

    ReplyDelete
    Replies
    1. Hi there,

      Check at the small windows password and send me the number so I can generate the temporarily password for you. Please make sure that you did not close the TCMSv2 software after sending me the number because the number will randomly change. Appreciate your feedback.

      Delete
    2. 42317 Thank you for your quick reply

      Delete
    3. Hi there,

      Kindly try to key in 39576 as you temporary password. If successful, please reset and change your TCMSv2 password at System Setting > Change Password. Thanks.

      Delete
    4. Thank you very much, It worked

      Delete
  2. Hi
    i share the software in network and set permission to everyone , when i log in in any computer give me message access deny end by attend.cdx

    ReplyDelete
  3. Please do not share the software in network because TCMS is only design for single PC application. Sharing software for multiple users can cause the database corrupted. Please check for our Ingress software if you want to apply server-client concept. Click http://www.fingertec.com/images/w_brochure/software-ingress_e.html for more details

    ReplyDelete
  4. Greetings,
    Thanks for your support guys, i just need little help with the AC100C , I already install the software correctly, connected to the device through TCP/IP , everything going well, just when i went to Reports ... when i select kind of report and try to make Preview to see the report , it's always close the program .. i use windows 7 ... any idea how to solve this problem ? ..
    Thanks for your coo-operation ...
    Regards,,,
    Haytham Daw

    ReplyDelete
    Replies
    1. Hi Haythem Dew

      Please generate the attendance sheet for all user from 1 January 2014 until 30 June 2014 and then check whether the problem still appear or not. Most of the TCMSv2 report is based on the attendance sheet.

      Delete
  5. Kindly, I need to reset password. the number is 38682

    ReplyDelete
    Replies
    1. Hi,
      Please use 62856. Please change your password setting at TCMSv2 software > System Setting > Change Password.
      Thanks

      Delete
  6. This comment has been removed by the author.

    ReplyDelete
  7. Hello, I need to reset the password, number is 12272
    could you email me at yuehao@fushengnv.com

    ReplyDelete
  8. Hi is it possible that you can help me reset password for Fingertec TCMSv2. my number is 18730

    my email is kips2030@gmail.com

    ReplyDelete
  9. Hi is it possible that you can help me reset password for Fingertec TCMSv2. my number is 30930

    my email is shekying.chan@gmail.com

    Thanks

    ReplyDelete
    Replies
    1. Hi Andrew. Regarding your query, kindly refer to the following 5 digit password for TCMS.V2 software.
      Password: 34920
      Kindly be reminded that, this password can only be used once, while the 5 digit code is “30930”, and after you logged in using this password, please change your software password at, TCMS V2 Software> system setting> Change password. You can also refer to the following link on how to change your software password: http://www.fingertectips.com/2013/03/password-settings-login-and.html

      Delete
  10. Thanks you very much Arsaian, sorry that the password was reset but it prompted me the password is wrong again, could you pls. help to assign the temp password again, thanks and sorry the trouble made
    my number is 30930

    Andrew

    ReplyDelete
    Replies
    1. Hi Andrew,

      You can use this one-time temporary password 34920 to bypass the software password. Please note that , this number will change every time you re-open the software and you can only use this one-time password for 30930 . Once you login, kindly change the password setting at the TCMSv2 software > System Setting > Change Password.

      Delete
  11. Hi Husna,

    I have used the temp password 35920 already for "30930" but i forgot to save the new password after i reset it, could you pls. assign a new temp password for me other than 34920?

    Thanks a lot

    Andrew

    ReplyDelete
    Replies
    1. Hi Andrew,

      Regarding your query, that temporary password (34920) is one time only for 30930, please send us with the latest random number generated by your TCMSv2 again. Kindly close your TCMSv2 and provide us with a new random number once you relaunch it.

      Delete
  12. Thanks Husna, the random number this time is 51437. thank you for your help

    ReplyDelete
    Replies
    1. Hi Andrew,

      You can use this one-time temporary password 46560 to bypass the software password. Please note that , this number will change every time you re-open the software and you can only use this one-time password for 51437. Once you login, kindly change the password setting at the TCMSv2 software > System Setting > Change Password.

      Delete
  13. Hi Sir.
    Kindly refer to the following 5 digit code for one time login password of the given code.
    Password: 46560. Please be reminded that you are only able to use this code once, while logging in with the 51437 at the login window. Hence, Kindly remove the password in the software as you logged in.

    ReplyDelete
  14. Hi Sir.
    Kindly refer to the following 5 digit code for one time login password of the given code. 22195

    ReplyDelete
    Replies
    1. Hi Sir,

      You can use this one-time temporary password 44232 to bypass the software password. Please note that , this number will change every time you re-open the software and you can only use this one-time password for 22195. Kindly change the password setting at the TCMSv2 software > System Setting > Change Password.

      Delete
  15. Waberi Mohamed18 July 2016 at 15:40

    Hi Sir,
    I have this error (769 : Manually attendance downloding) when I want download the attendance.
    Thanks a lot.

    ReplyDelete
    Replies
    1. Hi Mr Waberi Mohamed,

      Good day to you. Kindly take a screenshot of your error message, and send it to our mail (support@fingertec.com) so that we can get the full details, thus assist you accordingly.

      Thank you.

      Delete
  16. Kindly, I need to reset password. the number is 54222

    ReplyDelete
    Replies
    1. as soon as possible...

      Delete
  17. kindly tell me what this error means. Program error
    File access is denied c\program files\fingertec\worldwide\tcmsv2\attend.cdx.

    ReplyDelete
    Replies
    1. Hello Sir,

      Referring to the error message, we suspect there is a problem on the database file. To fix it, please reinstall your TCMSv2 software by follow below step.

      1- Turn off the PC anti-virus and firewall.
      2- Un-install the TCMSv2 software without removing the existing TCMSv2 folder.
      3- Download latest TCMSv2 setup at http://www.fingertec.com/download/FingerTecTCMSv2Setup.zip
      4- Install the latest setup file at existing TCMSv2 folder.
      5- Then right click at the TCMSv2 icon, select run as administrator to open the TCMSv2 software.
      6- Check whether still getting the error message or not.

      Regards

      Delete
  18. Hi is it possible that you can help me reset password for Fingertec TCMSv2.

    email sham@promptgroup.com.my

    ReplyDelete
    Replies
    1. Hi hisyam. 4563,

      Kindly send your 5 digit code at the login password, and send to support@fingertec.com

      Delete
    2. Hi,

      The code number is 51267

      Delete
    3. Hello hisyam. 4563, the temporary password to bypass the admin is 48888. After entering the TCMSv2, kindly remove or change the password at System setting>Change password.

      Delete
  19. Hi need temporary password to reset my TCMS login password. My 5 digit TMS is 64850. My email is dreiestrada38@gmail.com. Thanks a lot.

    ReplyDelete
  20. Greetings can we again have TMS one time password because our technician just connected it with our pc. Our TMS # is 49039.
    Thanks a lot.

    ReplyDelete
  21. Hi admin can i get TMS Password. My 5 digit is 19190. Thanks a lot.

    ReplyDelete
    Replies
    1. Hi Sir,

      You can use this one-time temporary password 46560 to bypass the software password. Please note that , this number will change every time you re-open the software and you can only use this one-time password for 19190. Kindly change the password setting at the TCMSv2 software > System Setting > Change Password.

      Delete
  22. hi ..

    i need password for 47831, i forgot my password

    ReplyDelete
    Replies
    1. Hello,

      You can use this one-time temporary password 53544 to bypass the software password. Please note that , this number will change every time you re-open the software and you can only use this one-time password. Kindly change the password setting at the TCMSv2 software > System Setting > Change Password.

      Delete
    2. thank you,

      but i cannot changed the password cause the system setting is greyed...

      please advise...

      Delete
    3. This comment has been removed by the author.

      Delete
  23. Hello,

    To enable the System Setting option you need to connect and activate the device with the TCMSv2 software. You can refer to the TCMSv2 manual, Chapter 2 on how to activating the software with FingerTec terminal.
    http://www.fingertec.com/customer/download/postsales/SUM-TCMSV2-E.pdf

    ReplyDelete
    Replies
    1. hi thank you for the information,

      i already done some troubleshooting with the device, but still wont connect the ta100 to the tcms. i think the lan port is damaged cause i cant ping the device, although the arp cache appear on my router.

      thank you for the support.

      Delete
    2. Hello Sir,

      You can refer below step to check the device connection :

      1) Please reset your terminal to default factory setting by following these steps :

      color screen reader : press terminal menu > system > reset > reset all default setting > restart terminal.

      black & white reader : press terminal menu > option > system option > advanced option > reset option > restart terminal.

      2) Resetting the terminal will cause all your settings to return to the original factory settings.

      After that, please configure the terminal to the previous ip address. To change the ip address :

      color screen reader : press terminal menu > comm > network > ip address.

      black & white reader : press terminal menu > option > comm option > ip address

      3) After done change the ip address, go to the computer > open command prompt > ping the ip address. If get reply, please use the device info tool to read the terminal information.

      4) Please download the device info tools from the link below and follow the step.

      http://www.fingertec.com/download/DevInfo.zip

      Device Info.exe.
      Please save the tool to your PC with TCMSv2 installed and do the followings:
      a - Unzip to get DevInfo.exe
      b - Double click to run the tool.
      c - Insert the IP address of your device into the IP column.
      d - Click Connect.
      e - Tool reads into device and display the information.
      f - You can check your device details as Serial Number, firmware version, Product etc.

      5) If the device info can read the terminal information, that's mean there have a connection between the computer and the terminal. If not, please check your network setting.

      6) If no problem with you network settings, you can directly contact to your reseller and test change the MCU board.

      Delete
    3. hi thank you for the information,

      can i login / retrieve the data from the device without administrator permission ( uses fingerprint access ) ? cause the person who has access to the device had passed away. may be if i can access the data for the last time then may be we will change with new device.


      thank you

      Delete
    4. Hi Sir,

      Good day.

      To remove the admin privilege directly at the device, kindly add my skype ID : fingertec.yusri

      So I will guide you to remove the admin privilege via Skype.

      Appreciate your feedback.

      Delete
    5. hello yusri,

      i already message you via skype ...please response..

      thank you

      Delete
    6. hello yusri,

      problem solved

      thank you so much for the help

      after reset the admin privilege, i finally can login to the device. strangely after i changed the ip address of the device, i can ping the new ip. that just great, solving two problem with one stone :)

      again thank you for the support...

      Delete
  24. This comment has been removed by the author.

    ReplyDelete
    Replies
    1. Hi Ka Yen Wong,

      You can use this one-time temporary password 41904 to bypass the software password. Once you login, kindly change the password setting at the TCMSv2 software > System Setting > Change Password.

      Delete
    2. sorry ,have something wrong. the new number are 55380. thank you

      Delete
  25. This comment has been removed by the author.

    ReplyDelete
    Replies
    1. Hi Ka Yen Wong,

      You can use this one-time temporary password 48888 to bypass the software password. Once you login, kindly change the password setting at the TCMSv2 software > System Setting > Change Password.

      Delete

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