i-Neighbour App: OCR Feature Not Working As Intended

Monday, February 18, 2019 FingerTec 0 Comments

Optical Character Recognition (OCR) is a feature in i-Neighbour, whereby printed texts are digitized to allow for editing, storing and display. As such, i-Neighbour OCR is capable of producing a high degree of recognition accuracy for most fonts, and it supports a variety of digital image file format inputs for your benefit. However on certain occasions, the OCR feature might encounter a few issues in which the printed text cannot be read. Hence, we’ve prepared a short guide on how you could solve this particular problem. Below are a few steps to fix the OCR feature on your guardhouse tablet.

Steps Required:
1.  Check The Physical Placement Of The Card Holder On The Guardhouse Tablet Panel
- The Tablet Card Holder should be placed at the center position as shown in the picture below.

Card Holder placed at center position of the Tablet Stand

- Please also ensure ample light condition at the guardhouse. On the other hand, severe reflection may cause glare on the card’s letter thus leading to issues in digitizing the printed texts.

2. Check The i-Neighbour OCR Settings Page
- Please ensure that the country selected is correct.
Every country has a different display in terms of the IC/Driving License. As such, take note to select the appropriate country when applying this particular feature.

- Check whether the Toggle Button is turned off.
At the OCR Settings, please turn on the Toggle Button in order to activate the OCR function. Refer to the picture below for more information.
3. Carry Out Software Calibration
- To ensure that the OCR feature functions properly, it is encouraged that Admins of the neighbourhood carry out the Software Calibration process at More > Settings > OCR Settings > OCR Calibration, before activating it. Refer to the screenshots below for more information.
-Tap on Settings at the bottom left.
-Tap OCR Settings to proceed with the OCR Setup.
-Enable the OCR Toggle Button.
-E.g. Select Malaysia as the country.
-Tap the Settings button to proceed.
-Select which card that the OCR feature will be capturing, i.e. Driving License.
-Set the Driving license at an optimum position.
-Crop the captured image according to the form of the Driver License accurately.
-Tap Next to proceed.
-Moving on, crop the picture of the individual in the Driving License.
 -Tap Submit to proceed.
-Once done the configuration of the OCR Settings. Tap Ok to proceed.
-Before proceeding further, please use the Test Capture function to test the OCR Settings.

-If done correctly, you can then view the Name and ID No./Driving License as captured by the OCR feature.

If you are still having problems after completing all of the steps stated above, please contact us via: support@i-neighbour.com

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at info@i-neighbour.com, we will update it as soon as possible.


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Ingress Release Note (v3.2.0.7)

Monday, February 11, 2019 FingerTec 0 Comments

For this month, FingerTec has released Ingress software v3.2.0.7 which adds 11 new features and
4 bugs fixes to enhance the user experience when using Ingress Software.

New Features and Enhancements:

1. Added WDMS Integration

2. Added Show the list date of change on User Duty Planner
3. Added Define weekend (sat and sun or fri and sat) for Attendance tab in system settings.

4. Added selection filter user by department or group duty roster in System Settings
5. Added work code description into attendance sheet when select from job costing

6. Added header selection in attendance details and summary
7. Added more information and action if device added unsuccessfully

8. Removed Select All in attendance sheet
9. Added User Verify Type

10. Added Sage UBS export in txt format
11. Added Search option in Access Group
Bugs Fixed:
12. Fixed Unable to view original clocking data in the report for any edited data
13. Fixed Incorrect deduction of Overtime for Restday for Flexi Schedule
14. Fixed User Unable to download user data via USB pendrive from TA500
15. Fixed Unable to choose specific user after searching user.


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